Ascend Learning
Program Advisor
CRM
Edtech.com's Summary
Ascend Learning is hiring a Program Advisor. This role involves connecting with fitness professionals to assess their needs and recommend suitable certifications and specializations while meeting revenue targets through inbound and outbound calls. The position supports a collaborative sales environment and requires maintaining product knowledge and CRM documentation.
Highlights
- Handle inbound and outbound calls to potential customers.
- Follow up on leads and assess customer needs using a proven sales process.
- Document customer interactions in CRM software.
- Attend on-site sales and product training sessions.
- Collaborate with other sales teams to support health club accounts and existing clients.
- Preferred qualifications include a Bachelor's degree and 2+ years of sales experience.
- CRM experience is preferred.
- Benefits include flexible paid time off, competitive medical, dental, vision, and life insurance, 401(k) matching, parental leave, and tuition reimbursement.
- Focus on a values-driven, inclusive culture promoting collaboration and innovation.
Program Advisor Full Description
Program Advisor
Category: Sales
Req ID: 799
Date: Jun 7, 2026
Location: Gilbert, AZ, US, 85297 Remote, US
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness credentials and certification with best-in-class, evidence-based programming. An Ascend Learning brand, NASM has delivered over 1.4 million fitness professionals in over 100 countries. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help clients set and reach their unique goals. Join us in igniting potential and making a lasting impact in the fitness and wellness industry.
WHAT YOU'LL DO
The Program Advisor will connect with fitness professionals looking to further their knowledge and skills through certifications and specializations. You will assess customer needs and make appropriate products recommendations that will help achieve their goals. In this role, you will be part of a growing business that fosters a strong atmosphere of teamwork and collaboration through effective communication. You will work to Meet or exceed monthly revenue targets through outbound and inbound phone calls.
WHERE YOU’LL WORK
This position will work hybrid out of our Gilbert, Arizona office.
HOW YOU’LL SPEND YOUR TIME
- Handle both inbound and outbound calls with potential customers.
- Contact potential customers through lead follow up process.
- Assess customer needs by following a proven sales process.
- Notating customer interactions in CRM
- Maintaining a knowledge base of current industry and product knowledge.
- Attending on-site sales and product trainings
- Collaborating with other sales channels to service our health club accounts and existing customer base.
WHAT YOU'LL NEED
- Bachelor’s Degree preferred
- 2+ years of sales experience strongly preferred.
- CRM experience preferred.
- Self-motivated and energetic with a drive to succeed.
- Strong ability to listen, collect information, and then communicate and assist customers with their needs verbally via phone and email.
- Ability to work well with others, positively impacting the sales results of our team and serving our customers with excellence.
BENEFITS
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
Fostering A Sense of Belonging
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.
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