Edtech.com's Summary

Ohio State University is hiring a Program Coordinator - Operations, First Year Experience. The role runs the day-to-day operations behind Ohio State’s First Year Experience programs in Undergraduate Education, including Orientation, the First Year Success Series, and the Focusing on the First Year conference. The coordinator is the main point of contact for students, families, presenters, instructors, and campus partners, handling their inquiries and keeping registration systems and participant records accurate.

Highlights

Administer registration processes and participant records for Orientation, the First Year Success Series, and the Focusing on the First Year conference.
Respond to inquiries and resolve routine participant, presenter, and program issues for students, families, instructors, and campus partners.
Review and process program submissions, and troubleshoot operational and technology concerns using university systems and platforms.
Support event logistics and post-program processing for Orientation, the First Year Success Series, and the conference.
Maintain operational documentation and inquiry management processes so program delivery stays accurate and consistent across academic cycles.
Bachelor’s degree or equivalent experience, with two years of relevant experience required and two to four years preferred.
Pay range of $21.59 to $28.00 per hour, for a regular full-time position of 40 hours per week on first shift.
Ohio State pays a significant portion of medical, dental, and vision coverage, and offers 11 holidays and a state retirement plan.

Program Coordinator - Operations, First Year Experience Full Description

Job Title:

Program Coordinator - Operations, First Year Experience

Department:

Undergraduate Education | Academic Success Programs

The Program Coordinator - Operations, First Year Experience (FYE) in Undergraduate Education administers systems, processes, and operational functions that support the implementation of core First Year Experience initiatives, including Orientation, the First Year Success Series (FYSS), and the Focusing on the First Year conference. Serves as a primary resource for students, families, presenters, instructors, and campus partners by responding to inquiries, resolving issues, and facilitating participation in First Year Experience programs and services. Maintains registration systems, participant records, operational documentation, inquiry management processes, and other recurring administrative functions that support accurate and consistent program delivery across academic cycles. Applies professional knowledge and judgment to administer established processes, troubleshoot operational and technology-related concerns, review and process program submissions, and resolve routine participant, presenter, and program issues. Supports the implementation of Orientation, First Year Success Series, and conference-related activities through administration of registration processes, participant support systems, event logistics, and post-program processing activities. Utilizes university systems and technology platforms to manage inquiries, support operational processes, and ensure continuity across recurring First Year Experience initiatives. Completes special projects and other duties as assigned.

Additional Information:

The pay range for this job profile is $21.59 - $28.00 per hour. The offer for this position will fall within this range based on internal equity, unit’s available budget, and the candidate’s qualifications.

MINIMUM REQUIRED QUALIFICATIONS

Bachelor’s degree or equivalent experience. 2 years of relevant experience required. 2-4 years of relevant experience preferred.

CAREER ROADMAP:

FUNCTION: Academic Administration

SUB-FUNCTION: Academic Success and Enrichment

CAREER BAND: Individual Contributor - Specialized

CAREER LEVEL: S2

Location:

Student Academic Services (0160)

Position Type:

Regular

Scheduled Hours:

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

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Program Coordinator - Operations, First Year Experience

Edtech.com's Summary

Program Coordinator - Operations, First Year Experience Full Description

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