Program Management

Program Management

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Announcement

 Details 

Open Date  | 12/08/2025
Requisition Number  | PRN43765B
Job Title  | Program Management
Working Title  | Program Manager, Academic Materials
Career Progression Track  | M00
Track Level  | M3 - Manager
FLSA Code  | Administrative
Patient Sensitive Job Code?  | No
Standard Hours per Week  | 40
Full Time or Part Time?  | Full Time
Shift  | Day
Work Schedule Summary  | M-F, 8a-5p, some weekends and holidays
VP Area  | President
Department  | 00435 - University Campus Store
Location  | Campus
City  | Salt Lake City, UT
Type of Recruitment  | External Posting
Pay Rate Range  | $75,000 - $85,000 DOE
Close Date  | 03/05/2026
Priority Review Date (Note - Posting may close at any time)  |

Job Summary 
The University of Utah Campus Store is seeking an Program Manager, Academic Materials to oversee and manage the academic materials program under the direction of the Sr. Associate Director of Operations. This role is responsible for planning, organizing, and executing strategies that ensure timely and cost-effective delivery of course materials to approximately 38,000 undergraduate and graduate students.

The program supports student success through multiple delivery models, including the Day 1 Book Access Program, traditional print textbooks, and a robust Instant Access digital program.

The Program Manager serves as the primary liaison between the Campus Store and academic, administrative, faculty, and student groups to ensure continuity and quality of service. Key responsibilities include:
• Supporting faculty on course material selection and adoption.
• Overseeing procurement, inventory management, and timely distribution of course materials.
• Leading the course materials team (full-time and part-time staff).
• Managing vendor and campus relationships, financial performance, and inventory control.
• Ensuring data integrity with all course materials data.

This position also drives innovation by developing new initiatives, adopting emerging technologies, and improving processes to enhance operational efficiency. The Program Manager ensures an excellent experience for faculty and students across all sales channels (in-store and online) and monitors KPIs, budgets, and revenue to maximize resources.

Why Work at the University Campus Store?
Full-time employees at the University of Utah Campus Store enjoy a wide range of benefits that support both personal and professional well-being. These include:
Employee discounts on Campus Store merchandise
Opportunities for career growth and advancement within the store
Comprehensive University of Utah benefits, including:
Health, dental, and vision insurance
Retirement and pension plans
Generous paid time off and holidays
Tuition reduction for employees and their dependents
Access to campus wellness programs, fitness facilities, and cultural events

University of Utah offers a comprehensive benefits package:
Benefits information is available at www.hr.utah.edu/benefits

The Campus Store is consistently ranked among the top 15 institutionally run stores in the nation and proudly serves over 40,000 students, faculty and staff, along with millions of visitors each year. Learn more about our mission and values here www.store.utah.edu

Responsibilities 
• Strategic Leadership: Develop and implement policies for budgeting, financial performance, staff management, and customer service in alignment with University and Campus Store standards.
• Program Development: Enhance course material initiatives and explore innovative content delivery methods, including digital access and alternative sourcing strategies to reduce costs for students and faculty.
• Inventory & Procurement: Manage purchasing processes to maintain optimal inventory levels based on demand and turnover goals.
• Marketing & Outreach: Promote programs and services to faculty, students, and administration; foster relationships with academic partners and University committees.
• Vendor Relations: Negotiate discounts, co-op funds, and shipping terms to control expenses and improve margins.
• Customer Experience: Address complaints and feedback to improve service quality and satisfaction.
• Staff Development: Train and evaluate staff performance; ensure productivity and continuous improvement.
• Financial Oversight: Manage an annual sales budget exceeding $12 million; monitor data integrity and compliance standards.
• Innovation & Growth: Drive adoption and expansion of the Utah Day 1 Book Program and other academic material initiatives.
• Operational Support: Participate in Campus Store closing manager rotation; position is onsite.

Key success factors
o Ensure timely delivery of all course materials by the first day of classes, with accurate inventory and efficient procurement.
o Drive growth and innovation in Day 1 Book Access and Instant Access programs, adopting new technologies and improving processes.
o Achieve financial and stakeholder goals by meeting revenue targets, strengthening vendor partnerships, and delivering high satisfaction for faculty and students.
o Communicate effectively and professionally to multiple stakeholders (i.e. student, faculty, staff, administration) regarding course materials programs and benefits of.
o Network effectively and professionally across all campus and industry partners.
o Be highly adaptable and innovative in an ever-changing service and business climate, staying on top of industry trends.

Minimum Qualifications  | EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).

Requires a bachelor’s (or equivalency) + 6 years or a master’s (or equivalency) + 4 years of directly related work experience.

Preferences 
• Experience in an academic environment and with course material programs (digital initiatives, Inclusive Access, textbook rentals) strongly preferred.
• Strong leadership and team management skills; ability to motivate and train staff.
• Highly organized with excellent multitasking and delegation abilities.
• Exceptional verbal and written communication skills.
• Customer service experience with diverse stakeholders (faculty, students, vendors).
• Business acumen with budgeting and inventory control experience.
• Proficient in Microsoft Office; experience with retail or inventory management software preferred.
• Ability to work in a fast-paced environment and meet deadlines consistently.
• Familiarity with ERP systems and data analysis tools is a plus.
• Innovative mindset with ability to adopt new technologies and improve processes.

Type  | Benefited Staff
Special Instructions Summary  |
Additional Information  | The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

383 University Street, Level 1 OEO Suite

Salt Lake City, UT 84112

801-581-8365

oeo@utah.edu


Online reports may be submitted at oeo.utah.edu

For more information: https://www.utah.edu/nondiscrimination

To inquire about this posting, email: employment@utah.edu or call 801-581-2300.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

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Applicant Documents

 University Human Resource Management 
 250 East 200 South, Suite 125 Salt Lake City, UT 84111
 Contact us: (801) 581-2169 By Email: employment@utah.edu