Edtech.com's Summary

EDSI Solutions is hiring a Program Manager to oversee daily operations, program development, and ensure compliance with WIOA contract requirements. The role involves managing staff and budgets, coordinating partner efforts, improving Career Center operations, and providing high-quality customer service to support both internal and external customers effectively.

Highlights

Manage daily operations, program development, and standardization across the region
Ensure compliance with WIOA, state, and federal regulations
Coordinate partner efforts and communication within the EDSI team
Oversee staff management, budgets, and reporting requirements
Improve Career Center operations including data capture and customer flow
Prepare reports for Workforce Development Board (WDB) and Regional Coordinator
Require knowledge of Microsoft Office programs and WIOA regulations
Preferred qualifications include a bachelor's degree or equivalent experience, WIOA project management, and team-oriented experience
Must have strong verbal and written communication skills, valid driver’s license, and insured automobile
Salary range is $65,000-$70,000 per year

Program Manager Full Description

Overview:

Salary $65,000-70,000 year

Title: Program Manager

Classification: Exempt

Scope of Position: The Program Manager is a position dedicated to managing daily operations, program development, providing standardization across the region, and supporting the STL County team members. This position will provide direct vision and direction to the staff, ensure successful integration of services from all funding streams to better serve customers and businesses, and provide excellent customer service to internal and external customers. The Program Manager is required to ensure contract goals are met by creating processes and procedures to increase positive performance outcomes to meet and/or exceed program goals. This position will oversee WIOA contract requirements for compliance with state and federal regulations.

Responsibilities:

Essential Functions:

Provide overall coordination of partner efforts and communication with the EDSI team
Support and improve Career Center operations, data capture, customer flow, report writing and general operating capabilities
Coordinate and participate in meetings with the WDB and prepare reports as required
Ensure accurate data collection and recording
Manage staff and budgets
Ensure all required reports, monitoring, and supporting documentation are completed
Ensure the region follows all federal, state, WIOA and STL WDB
Monitor and review all evaluation metrics
Provide positive vision for required changes during program operation
Review current practices and assist staff with solutions and implementation
Facilitate required direct reports to provide to the Regional Coordinator
Maintain accurate program tracking information, which includes providing Regional Coordinator sufficient data on performance and quality
Ensure program participants are successful and given high quality customer service
Develop, implement, and oversee the maintenance of filing, record keeping, distribution of materials and other types of office/program systems
Respond in a timely manner to requests from the contracting agency
Based on analysis, determine where improvements can be made to operations and programs
Represent EDSI at conferences, meetings, and targeted social functions as required
Work under the guidance of supervisor to implement the regional vision
Perform other duties as assigned

Qualifications:
Education and Experience Requirements:

Bachelor's degree, equivalent experience or equivalent combination of education and experience preferred
Thorough knowledge of WIOA regulations and state policies preferred
Experience in managing people and building and maintaining coalitions and partnerships
WIOA project management experience desired
Must have experience in team-oriented environment
Previous experience with invoicing and billing
Ability to demonstrate strong verbal and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Knowledge of Microsoft Office programs
Valid Driver’s License and an insured automobile are required

Original Job Description

Overview:

Salary $65,000-70,000 year

Title: Program Manager

Classification: Exempt

Essential Functions:

Provide overall coordination of partner efforts and communication with the EDSI team
Support and improve Career Center operations, data capture, customer flow, report writing and general operating capabilities
Coordinate and participate in meetings with the WDB and prepare reports as required
Ensure accurate data collection and recording
Manage staff and budgets
Ensure all required reports, monitoring, and supporting documentation are completed
Ensure the region follows all federal, state, WIOA and STL WDB
Monitor and review all evaluation metrics
Provide positive vision for required changes during program operation
Review current practices and assist staff with solutions and implementation
Facilitate required direct reports to provide to the Regional Coordinator
Maintain accurate program tracking information, which includes providing Regional Coordinator sufficient data on performance and quality
Ensure program participants are successful and given high quality customer service
Develop, implement, and oversee the maintenance of filing, record keeping, distribution of materials and other types of office/program systems
Respond in a timely manner to requests from the contracting agency
Based on analysis, determine where improvements can be made to operations and programs
Represent EDSI at conferences, meetings, and targeted social functions as required
Work under the guidance of supervisor to implement the regional vision
Perform other duties as assigned

Qualifications:
Education and Experience Requirements:

Bachelor's degree, equivalent experience or equivalent combination of education and experience preferred
Thorough knowledge of WIOA regulations and state policies preferred
Experience in managing people and building and maintaining coalitions and partnerships
WIOA project management experience desired
Must have experience in team-oriented environment
Previous experience with invoicing and billing
Ability to demonstrate strong verbal and written communication skills
Ability to maintain flexibility as needs of contract or contractor require
Knowledge of Microsoft Office programs
Valid Driver’s License and an insured automobile are required

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Edtech.com's Summary

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