Program Manager, Academic Affairs and Enrollment

Edtech.com's Summary

University of the Pacific is hiring a Program Manager, Academic Affairs and Enrollment. This role leads the Office of Academic Affairs, ensuring compliance with FERPA, Section 504, and HIPAA, managing policy and data reporting, and supporting academic operations such as registration, enrollment, scheduling, and academic policy administration.

Highlights

Supervise Office of Academic Affairs staff and oversee strategic leadership.
Ensure compliance with FERPA, Section 504, and HIPAA regulations.
Manage student handbook accuracy and update academic policies.
Oversee data management, reporting strategies, and special analytical reports.
Coordinate course registration schedules, enrollment processes, and administrative approvals.
Manage course scheduling in Banner and collaborate on academic catalog updates.
Represent the office on committees and manage office projects and staff training.
Required qualifications include a Bachelor’s degree, three years supervisory experience, and five years in academic administration.
Preferred skills include advanced leadership, project management, proficiency in Excel, Banner, OnBase, LMS, SharePoint, Argos, EPAF, People Admin, and Power BI.
Annual salary range from $68,640 to $75,000, dependent on qualifications and organizational factors.

Program Manager, Academic Affairs and Enrollment Full Description

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Posting Details

Position Information

Job Title	Program Manager, Academic Affairs and Enrollment
Union Level
Department	Pharmacy Academic Affairs
Campus	Stockton
Posting Number	201304160P
Full or Part Time	Full Time
Number of Months	12
Work Schedule	Standard business hours.
Position End Date
Open Date
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	This position will remain open until filled.
Sponsorship	This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose	The Program Manager, Academic Affairs and Enrollment provides supervisory and strategic leadership for the Office of Academic Affairs (OAA). This role ensures compliance with FERPA, Section 504, and HIPAA; oversees policy and data management; and serves as the communications liaison to the Associate Dean of Academic Affairs (ADAA). The Program Manager supervises the OAA staff and supports key academic operations, including registration, enrollment, scheduling, and academic policy administration.
Essential Functions	Compliance & Policy Oversight Ensure compliance with FERPA, Section 504, and HIPAA in maintaining confidential data. Serve as communications lead for the ADAA, guiding faculty and staff to resources and support on academic policies and procedures. Manage the student handbook to ensure accuracy and timely updates. Data Management & Reporting Oversee OAA data and reporting strategy; approve dashboards and analytics. Conduct research and analysis to support strategic planning and develop special reports. Provide strategic reports and communications to the ADAA on program quality improvement related to scheduling and registration. Academic Operations & Student Support Develop, publish in Canvas, and communicate course registration schedules; manage registration policies in collaboration with the ADAA. Facilitate student enrollment processes and resolve issues related to registration, late adds/drops, administrative drops, and withdrawals. Manage course/program approval processes, revisions, and proposals in consultation with the ADAA, and committee chairs. Coordinate updates to the online academic catalog in collaboration with the Registrar’s Office and other departments. Manage course scheduling in Banner, ensuring accurate faculty assignments and coordination of student academic activities and assessments. Leadership & Project Management Represent OAA on committees and task forces as assigned. Manage, assign, and oversee office projects, including workflow initiation, tracking, and completion. Supervise administrative support staff, including onboarding, training, and timesheet approvals. Work independently within School/University guidelines and policies. Perform other duties as assigned. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications	Bachelor’s Degree Three (3) years of supervisory experience Five (5) years of progressively responsible experience in academic administration
Preferred Qualifications	Master’s degree Demonstrated leadership, project management, and communication skills Proficiency in Excel and Microsoft Office Suite Five (5) + years supervisory experience Advanced knowledge of academic affairs operations, policy interpretation, and compliance. Experience with academic systems (Banner, OnBase, LMS, SharePoint, Argos, EPAF, People Admin). Experience in reporting tools, especially Power BI. Ability to multi-task, work independently, and learn new technologies. Proven ability to build collaborative relationships with partner offices and stakeholders. High level of energy, flexibility, and initiative. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements	Physical Requirements The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires extended periods of sitting and repetitive hand/wrist motion while using a computer keyboard and phone. Occasional standing, walking, climbing stairs, bending, stooping, and reaching. Occasional lifting up to 25 pounds. Work Environment / Work Week / Travel Work performed in a standard office environment. Standard business hours. Minimal travel is required.
Hiring Range	$68,640 - $75,000 per year (We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.)
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
Anti-Discrimination/EEO Policy Statement	University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a Bachelor's degree?
- Yes
- No
* Do you have a minimum of three years supervisory experience?
- Yes
- No
* Do you have a minimum of five years of progressively responsible experience in academic administration?
- Yes
- No
* Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly:

Are you currently excluded from participation in federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
- Yes
- No
* Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly:

Have you received notice that you are under review for possible exclusion from any federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
- Yes
- No
* How did you hear about this employment opportunity?
- CSHP Job Posting
- ACCP Job Posting
- Personal Referral
- Pacific Website
- Other

Applicant Documents

Required Documents

Resume
Cover Letter/Letter of Application

Optional Documents

Other Document

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Original Job Description