StudyPoint
Program Manager - Education Sales
CRM
Rive
Edtech.com's Summary
StudyPoint is hiring a Program Manager - Education Sales. This role focuses on delivering exceptional customer service to students and families, managing relationships between tutors and clients, and driving business growth through consultative sales and revenue goal achievement.
Highlights
- Manage relationships with 200-400 families to provide customer service and program support.
- Collaborate with tutors and enrollment teams to ensure successful tutoring programs.
- Drive business growth by selling programs to new and existing customers using a consultative sales approach.
- Handle customer issues, conduct research, track data, and organize family accounts using a proprietary database and CRM.
- Achieve monthly revenue and performance metrics related to calls, conversions, and client outreach.
- Proficiency with Microsoft Office and CRM databases is required.
- Bachelor's degree required; Master's degree is a plus.
- Experience with high call and email volume, multitasking, and adapting to shifting priorities is essential.
- Competitive base salary of $60,000 with on-target earnings between $80,000 and $90,000 through performance commissions.
- Additional benefits include flexible PTO, health and dental coverage, 401k option, volunteer day, and tutoring discounts.
Program Manager - Education Sales Full Description
Who We Are
StudyPoint is a national leader in the private tutoring industry. We are actively seeking enthusiastic, driven individuals to grow our team.
Our business is helping kids, and we're exceptionally good at it. Our students see dramatic gains in their academic and standardized test results, and our employees enjoy the rewards of growing a mission-driven, values-based, and entrepreneurial company. We’ve been selected to the Inc. 5000 list of the fastest growing companies in America eight times, and were the list's #1 fastest-growing tutoring company. We've also been awarded the Boston Business Journal Pacesetters Award three times, which recognizes the fastest growing companies in Massachusetts. We are a two-time winner of the 50 Most Engaged Workplaces award along with Zappos, Disney, and others. Our success is driven by the people that work here and a community built around our core values:
Onward and Upward * Embrace Growth & Learning * Deliver and Expect Excellence * Live and Work by the Golden Rule * Care for One Another * Build Meaningful Relationships * Communicate, Communicate, Communicate * Have Fun
Position Description
Customer service is what sets StudyPoint apart from the competition. As a part of our Service Team, you will be responsible for fostering great relationships between students, families, and tutors. You’ll also collaborate with our enrollment and academics team to ensure families and tutors are set up for success. You’ll manage a large set of families and be responsible for growing the business by providing exceptional customer service and achieving monthly revenue goals. This is a fully remote position.
Responsibilities- Provide high quality customer service to StudyPoint students and families; working with an average of 200-400 families.
- Work with tutors to ensure tutoring programs are on track for success.
- Grow the business through selling programs to new and existing customers using a consultative sales approach.
- Serve as liaison between StudyPoint tutors and families, troubleshooting and managing customer issues as they arise.
- Provide high-level administrative organization for family accounts; conduct research, track data, handle information requests, prepare correspondence, schedule consultations and schedule meetings.
- Track and communicate progress of students to families, sending reminders regarding lessons, deadlines, and test dates through our proprietary database.
- Achieve data-driven goals in the metrics of revenue generated from your customers, outbound calls, talk time, word of mouth generated, and conversion rates.
- Receive frequent coaching and feedback, as well as ongoing training and development, to continuously hone your sales and customer service skills.
- Excellent interpersonal skills with demonstrated ability to work with many types of people.
- Ability to multitask and handle a high volume of calls and emails.
- Careful attention to detail and ability to develop new processes to improve efficiency.
- Willingness to work in an environment with shifting priorities and ability to learn new systems.
- Strong written and verbal communication skills and excellent organizational skills.
- Proficiency with Microsoft Office and experience working with a CRM database.
- Excitement to take on increasing responsibility and grow within the company.
- Ability to reach monthly sales goals; sales experience is a plus.
- Experience working in a small, entrepreneurial environment a plus.
- Bachelor’s degree required. Master's degree a plus.
- Access to a dedicated home office, including high-speed internet connection. We provide all of the technology you need.
- Competitive salary with performance-based commission plans, paid monthly. Base pay of 60k with OTE in the 80-90k range
- Generous time off policy, including flexible PTO and sick days, plus your birthday off.
- Annual paid volunteer day to do community service/charity work.
- Health coverage and dental options.
- Significant discounts on tutoring for family members.
- 401k option.
- Work from home.
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