Program Manager, Experience

🇺🇸 Remote - US 🕑 Full-Time 💰 $105K - $115K 💻 Project Management 🗓️ November 8th, 2026

Edtech.com's Summary

DeVry University is hiring a Program Manager, Experience. This role focuses on leading the optimization and standardization of business processes and enterprise applications to enhance student and customer interactions, driving improvements across customer experience initiatives, product optimization, and stakeholder engagement.

Highlights

Lead development and implementation of strategic plans to improve student experience aligned with organizational goals.
Drive customer experience strategy, including journey analysis and cross-functional collaboration.
Manage continuous improvement of student-facing processes and enterprise applications like CRM, call center, self-service, and automation platforms.
Utilize data analytics and customer feedback to prioritize and measure CX initiatives.
Engage with internal and external stakeholders to gather insights and ensure project accountability.
Required expertise in managing AI Agents and strong understanding of Retrieval-Augmented Generation.
Minimum of 8 years experience, with at least two years in customer service, product development, or business process roles.
Bachelor’s degree required, preferably in Business, Product/Marketing, Psychology, or UX Design.
Strong project management and communication skills to deliver results on time.
Compensation range is $105,000 to $115,000 annually plus eligibility for an annual incentive bonus.