Program Manager, Implementation (New Mexico)

🇺🇸 Hybrid - NM

🕑 Full-Time

💰 $56,000 - $79,000

💻 Product Development

🗓️ September 9th, 2023

K-12 Salesforce Smartsheet
Associate Director, New Mexico Implementation
College Board: Operations
Location: Santa Fe, New Mexico (hybrid with 3 days on-site and 2 days remote each week)

About the Team 
College Board’s Operations division aims to be a world class digital assessment delivery and customer engagement organization that supports millions of students and thousands of test centers, annually. The State Contract Program Management (SCPM) team is a close knit, high performing team of 8 people dedicated to providing a high level of implementation support to our state accountability customers.  The SCPM team works collaboratively to solve problems and enact change, leveraging each team member’s strengths. This team works closely with external stakeholders including assessment departments in state departments of education, district assessment coordinators, and school test coordinators.  Internally, this team partners closely with other assessment operations team members as well as state and district partnership colleagues.   
About the Opportunity  
As a Program Manager on the SCPM team for the New Mexico Implementation, you are responsible for supporting the New Mexico SAT assessment implementation onsite at the New Mexico Public Education Department (PED) in Santa Fe, New Mexico.  You will be the primary contract for PED, district test coordinators, and school test coordinators as they implement the assessment for their federal accountability test.  You will be most successful in this role if you are a hands-on, flexible project manager who is willing to go above and beyond standard Project Management practices to lean-in as the project requires.

In this role, you will provide:
Implementation Support (40%)
  • Facilitate meetings and communicate formally and informally with internal and external stakeholders.
  • Act as SAT subject matter expert to provide guidance to PED, district test coordinators, and school test coordinators. 
  • Act as a voice of the customer during policy, process, and solutioning discussions.
  • Contribute to development of training materials for use NM.  Lead training sessions as needed with customers.
  • Directly support the New Mexico Implementation Manager in creating and presenting customer-facing reports tracking implementation activities.
  • Work closely and collaboratively with the SCPM team’s NM Implementation Manager and Project Manager to meet project schedule.
  • Assist SCPM team’s NM Implementation Manager and Project Manager with risk and issue management.

Stakeholder Communication and Management (40%)
  • Communicate formally and informally about the project and its status to people within and outside the project team, including across PED bureaus.
  • Organize, update, and maintain information repositories including documentation, schedules, and tactical information for NM school and district test coordinators.
  • Respond to district and school inquiries via email and phone, providing implementation and technical support as needed.  Escalate issue to the Implementation Manager or PED as appropriate.

Process Development and Continuous Improvement (20%)
  • Work with SCPM team to contribute to state implementation processes for the new digital SAT Suite of Assessments.
  • Contribute to process recommendations and assist in implementing for future implementations.
  • Perform ad-hoc duties or tasks as assigned or required. 
About You  
You have: 
  • 3-5 years of related work experience in K-12 educational technology, assessment  industry, and/or K-12 school/state/central office experience highly desired.
  • Demonstrated communication skills, including effective oral communication and direct, concise writing skills. Experience communicating with customers and educators about key elements of program management highly desired.
  • Experience developing and leading training workshops and webinars.
  • Ability to take initiative and contribute to building a stronger program.
  • Experience with a wide variety of tools, including Microsoft Office applications, Salesforce, and Smartsheet, with the flexibility to leverage the best tool for each problem/opportunity.
  • A strong desire to learn & improve, leveraging feedback to course correct.
  • The ability to effectively coordinate multiple responsibilities simultaneously, with fast, flexible, cooperative work style and the ability to reprioritize as warranted.
  • Comfort working in undefined situations and evidence of creating clarity and path forward.
  • The ability to travel 6-8 times a year to College Board offices and/or school/district locations.
  • You are authorized to work in the US

About Our Benefits and Compensation
College Board offers a strong compensation and benefits package that attracts top talent looking to make a difference in education. 
  • Our robust benefits package includes health, dental, and vision insurance, tuition assistance, paid time off, paid parental leave, retirement benefits with a generous matching program, and more.
  • We reward performance through annual bonuses and provide opportunities for salary growth over time through base compensation increases, merit raises and promotions.
  • We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact. The salary range for a new employee in this position in New Mexico is $56,000 to $79,000. The salary offer of an individual candidate within this range is specific to their location and qualifications.
  • Each salary offer is determined carefully using internal and external benchmarking and adjusting for the candidate’s location. You will have an opportunity to discuss salary in more detail after you begin the application process.
As a self-sustaining non-profit organization with global impact, College Board offers a job that matters, a team that cares, and a place to learn, innovate and thrive! 

About the Process 
  • Preferred Applicant Deadline: September 15th, 2023
  • Interview Process Includes: Resume and Application Submission; Recruiter Phone Screen; Hiring Manager Interview; Performance Exercise (such as drafting a short plan or producing a writing sample); Panel Interview; Reference Checks (approximately 6 week process) 

Apply Now