Program Manager, K-12

• United States
• Product Management
• School
• Remote

• Program Management: You’ll drive the end-to-end, on-time delivery of cross-functional initiatives, including the planning, managing, monitoring, and reporting of critical workstreams, identifying and mitigating risks to program success, clearing roadblocks, and ensuring all work is being conducted efficiently, with transparency, and in close alignment with business goals, product strategies, partners, and leadership.
• Team Development and Well-being: You'll nurture high-performing agile development teams through coaching and mentorship while creating an environment that balances delivery with team well-being, energy, and engagement. 
• Cross-Functional Collaboration: You’ll be the central bridge between our technical, product, data science, authoring, engineering, UX, and vendor teams, to define cross-functional program objectives and success metrics, drive creation of roadmaps, create visibility and alignment across all workstreams, and ensure that we’re fostering healthy and productive working relationships with all our partners.
• Operational Planning & Execution: You’ll partner with teams across the enterprise and with external partners to define program objectives, align cross-functional efforts, define success metrics, create clear roadmaps and milestones, and ensure everyone understands and is aligned to what success looks like for each initiative and how we’ll measure our progress toward that success.
• Program Success Metrics and Reflection: You'll establish and track meaningful metrics that help your agile software development teams understand their impact and progress. You'll create regular opportunities for the teams to reflect on what's working well and what needs adjustment, using data to guide improvements. You'll help make sure we're measuring what matters and acting on those insights.
• Resource Management: You’ll maintain a deep understanding of where and how to allocate people resources effectively across our key program initiatives to ensure we have enough of the right people in the right places at the right times.
• Communication and Engagement: You’ll engage regularly with development teams, cross-functional partners, and leadership to communicate progress, updates, challenges, and outcomes across all workstreams within your program, with a focus on making complex information clear and actionable while also ensuring everyone involved understands the “what” and the “why”.
• Process Creation and Optimization: You’ll contribute our program management Community of Practice by creating, optimizing, and refining processes, with a keen eye toward those that also enhance the efficiency, scalability, and quality of our work.

• Program and Management Expertise: You've got 3-5+ years’ experience leading and delivering complex, end-to-end digital/technology programs in fast-paced enterprise environments, with a proven track record of driving impactful results.
• High Proficiency in Agile Methodologies: You live and breathe agile, with hands-on experience guiding diverse software development teams through iterative improvements while keeping delivery momentum strong. You also know when, how, and why to leverage traditional program management methodologies to enable large cross-functional teams to land key dates and deliver important launches.
• Outstanding Communication and Collaboration Skills: You have excellent interpersonal, collaborative, and influencing skills to build trust and lasting partnerships with diverse, cross-functional teams, including your own software development teams. You know how to craft a clear and compelling message and lead outstandingly productive and engaging meetings.
• Experience with Distributed Teams: You have hands-on experience working with geographically dispersed software development teams, ensuring seamless collaboration and communication, and authentically celebrating diversity.
• Exceptional Partner Engagement: You’re a relationship builder who collaborates seamlessly with cross-functional teams, including engineering, product management, authoring, UX design teams, partners, and other program management teams. You speak their language, foster alignment, and drive consensus to achieve shared goals. You create a culture of enthusiasm and positivity everywhere you go and you
• Operational and Organizational Excellence: You thrive in dynamic environments, juggling priorities, pivoting effortlessly, and keeping teams focused on high-impact objectives under tight deadlines. You have excellent time management skills with the ability to manage a large, diverse set of to-do items by vigorously prioritizing, staying on top of multiple workstreams, monitoring progress, and “kindly but firmly” holding accountable those who have action items to deliver.
• Creative Problem-Solving and Innovation: You tackle challenges with innovative solutions, turning tricky situations into opportunities for improvement, and you love finding unexpected ways to make programs even better. You demonstrate critical thinking skills, with the ability to distill complex information into comprehensible components, suitable for diverse audiences and fast-moving stakeholders.

• 3-5+ years’ experience in program management in enterprise environments
• 1+ years’ experience performing a scrum master function and/or coaching agile software development engineering teams
• Experience with agile methodologies and tools such as Jira and Confluence.
• Proven track record of successfully managing complex, cross-functional programs.
• Excellent communication, organizational, and leadership skills.
• Strong technical understanding of software development processes and methodologies.
• Ability to translate technical concepts into business value and communicate effectively with both technical and non-technical stakeholders.
• Bachelor’s degree in Education, Business, Communication, or a related field.

• Experience in Educational Publishing
• Experience in EdTech industry
• Experience with Smartsheet