Frontline Education
Release Manager
🇺🇸 Hybrid - Wayne, PA
🕑 Full-Time
💰 $110K - $130K
💻 Project Management
🗓️ December 2nd, 2025
SaaS
Edtech.com's Summary
Frontline Education is hiring a Release Manager. The role involves leading and coordinating product launch activities, driving operational excellence, and overseeing the use of AI and enablement tools to ensure launches deliver measurable customer and business outcomes while fostering cross-functional collaboration.
Highlights
- Own end-to-end success of product launches, linking releases to measurable customer and business value.
- Coordinate launch activities across cross-functional teams, aligning deliverables, dependencies, and OKRs.
- Manage launch calendars, dashboards, and communication for stakeholder alignment and risk visibility.
- Lead governance and adoption of AI tools including Pendo, GPT-based assistants, and analytics platforms.
- Evolve playbooks and workflows to accelerate time-to-value and enable team autonomy.
- Establish standards for data instrumentation, reporting, and responsible AI use across teams.
- Require 5-8 years of experience in program management, product operations, or release management in SaaS, with preference for EdTech or K-12 background.
- Proficiency with Pendo, GPT-based tools, analytics platforms, Jira, Aha!, and Confluence.
- Bachelor's degree required; Master’s preferred.
- Salary range: $110,000 - $130,000.
Release Manager Full Description
Release Manager
Location: United States
Description
Program Manager, Launch & Enablement
Location: Remote, Hybrid to Wayne, PA; Hybrid to Naperville, IL
How You’ll Contribute to Our Mission
The Program Manager, Launch & Enablement is part of the Product Operations team and plays a critical role in helping empowered product teams deliver measurable outcomes through well-coordinated, insight-driven launches. This role ensures every release across Frontline Education is customer-centered, data-informed, and tied to real business impact.
You will orchestrate the rhythm of launches across the portfolio, aligning teams on scope, timing, and OKR-linked outcomes. Working within Frontline’s Empowered Product Team model, you’ll champion transparency, shared accountability, and continuous learning, ensuring teams have the clarity and support they need to deliver value with confidence.
You will also lead the governance and adoption of key enablement tools and AI systems — including Pendo, GPT-based assistants, and analytics platforms — applying intelligence, automation, and strong operational standards to improve predictability, insight, and delivery consistency.
How You’ll Drive Success
Launch & Release Enablement
- Own the end-to-end success of launches, ensuring each release delivers measurable customer and business value.
- Partner with cross-functional stakeholders to align on key deliverables, dependencies and success metrics that link directly to OKRs.
- Maintain a portfolio-wide launch calendar and trusted dashboards that provide visibility into readiness, risk, and value.
- Proactively identify and manage change events and communications to ensure stakeholder alignment.
- Facilitate Go/No-Go and Post-Launch Reviews that emphasize learning loops, insight, and value realization — not just delivery checkpoints.
- Ensure every launch contains enablement content, customer value narratives, and insights that drive adoption.
Operational Excellence
- Continuously evolve playbooks, templates, and workflows to accelerate time-to-value and support team autonomy.
- Confirm instrumentation, data readiness, and OKR alignment early and consistently.
- Build dashboards that highlight progress toward outcomes, not just activity.
- Apply automation, AI, and analytics to improve predictability, pattern recognition, and decision-making.
- Funnel insights and feedback into the next launch cycle to strengthen repeatability, speed, and quality.
Tools, AI & Governance
- Lead the governance and adoption of Frontline’s Product Ops tool ecosystem — including Pendo, GPTs, analytics platforms, and related systems.
- Establish and uphold clear standards for instrumentation, data use, reporting, and measurement to ensure consistency and reliability across teams.
- Maintain and expand the internal library of best-practice GPT configurations, enablement tools, and standardized setups that help teams work smarter, faster, and with greater insight.
- Track usage, adoption, and ROI to surface efficiency gains, performance trends, and opportunities for improvement.
- Partner with Product, Engineering, Design, and Enablement to ensure tools are properly configured, trusted, and directly supporting launch readiness and product operations.
- Introduce responsible, high-ROI automation and AI enhancements that improve predictability and workflow efficiency.
- Uphold Responsible AI standards across all tooling decisions and practices.
Cross-Functional Leadership
- Act as a strategic connector across Product, Engineering, Sales, Marketing, and Customer Success.
- Translate strategy into coordinated execution without restricting team autonomy.
- Communicate progress, impact, and learnings clearly and consistently to all levels of the organization.
- Champion empowered product principles and reinforce a culture built on transparency, shared learning, and continuous improvement.
What You Bring to Help Us Grow
- 5–8 years in Program Management, Product Operations, Launch Enablement, or Release Management in SaaS or platform environments.
- Demonstrated success supporting teams in delivering launches tied to meaningful outcomes.
- Skilled in Pendo, GPT-based assistants, analytics platforms, Jira, Aha!, and Confluence.
- Strong communication, facilitation, and cross-functional leadership skills; able to influence without authority.
- Experience in B2B SaaS; EdTech or K–12 strongly preferred.
- Bachelor’s degree required; Master’s preferred.
What Success Looks Like in This Role
- Launches consistently deliver on expected outcomes and enhance customer and business value.
- Teams operate with a repeatable, transparent launch process that builds speed and confidence.
- AI-powered dashboards offer real-time visibility into readiness, risk, and results.
- Tools and automation generate clear efficiency gains and support faster, sharper decision-making.
- The Program Manager is recognized as a trusted partner and strategic enabler across the product organization.
Our Mission, Our People, Our Purpose
At Frontline Education, we’re reimagining what’s possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we’re creating tools that help educators save time, gain insights, and focus more on what matters most — their students.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
As part of our team, you’ll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.
How We Support Growth, Balance, and Well-Being
- Personalized Time Off: Take time when it’s needed most — whether that’s a family vacation, a reset day, or simply time to rest and refocus.
- Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
- Volunteer Time Off: Paid time to give back and support causes that matter to you.
- Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
- Our Philosophy: We believe time away from work helps you bring your best self to it.
Continuous Learning and Growth
- World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
- Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
- AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
- Tuition Reimbursement: Invest in formal education to advance your skills and career.
- Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends—designed to inspire curiosity and continuous improvement.
Health, Happiness, and Purpose
- Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well-being.
- Employee Assistance Program (EAP): Confidential support for you and your family’s needs.
- Comprehensive Benefits: Health and financial benefits that support your happiness and future.
- A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive—personally, professionally, and purposefully.
Compensation & Benefits
The salary range for this position is $110,000 - $130,000
Inclusion, Belonging & Equal Opportunity
Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.
Interview Process & Data Privacy
As part of our interview process, Frontline uses video conferencing tools that include photo capture and may include automated transcription features. A screenshot or photo will be taken at the start of the interview for internal identification and record-keeping purposes only, and transcription may be used to support notetaking and evaluation consistency. These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside the hiring process. Candidates may opt out of the transcription at any time by notifying their recruiter in advance. Frontline processes this information in accordance with applicable data privacy laws and only for legitimate business purposes related to recruitment and hiring.
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