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QXO
Program Manager, Learning Operations
Edtech.com's Summary
QXO is hiring a Program Manager, Learning Operations. The role manages the learning intake framework and governance model to ensure consistent and scalable training demand management across the company. The Program Manager designs and oversees the intake process, translates learning demands into execution plans, and supports M&A integration by aligning acquired content with enterprise standards.
Highlights
- Owns end-to-end intake framework and tools for all training requests
- Maintains decision framework for routing work by complexity, priority, and capacity
- Manages timelines, milestones, and cross-functional dependencies for learning programs
- Designs and refines intake decision tree and routing logic, ensuring consistent application
- Assesses and integrates learning content, systems, and programs from acquisitions
- Leverages HR Operations PMO tools including Monday.com to implement workflows and SLAs
- Serves as liaison between HR Operations, Learning & Development, and business stakeholders
- Requires experience in program management, HR operations, or PMO within complex organizations
- Strong skills in workflow governance, stakeholder communication, data reporting, and scalable process design
- Offers benefits including 401(k) with employer match, medical/dental/vision insurance, PTO, paid training, legal assistance, pet insurance, and employee assistance program
Program Manager, Learning Operations Full Description
Program Manager, Learning Operations
- 450 Freeport Pkwy, Coppell, Texas, US, 75019
- Corporate
- Full-Time
- 11713
Job Description
QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.
What you'll do:
Position Summary:
The Program Manager, Learning Operations serves as the owner of the learning intake framework, governance model, and supporting tools that enable consistent and scalable management of training demand across QXO.
The role is responsible for designing, maintaining, and overseeing the intake process and decision framework that guides how work is assessed and routed based on complexity, priority, and capacity. This role does not directly determine outcomes, but ensures that the system, criteria, and workflows are functioning effectively, consistently, and transparently.
This role brings structure, visibility, and execution discipline across both instructional design and content production. In addition, it plays a key role in supporting M&A integration by translating acquired learning content, systems, and programs into structured execution plans aligned with enterprise standards.
Intake & Governance
- Own the end-to-end intake framework and tools for all training requests
- Maintain the decision framework guiding routing by complexity, priority, and capacity
- Ensure consistent execution with clear escalation paths and governance
Program Management & Execution
- Translate learning demand into structured execution plans
- Manage timelines, milestones, and cross-functional dependencies
- Track delivery against strategic objectives and commitments
Decision Framework Ownership
- Design and continuously refine the intake decision tree and routing logic
- Ensure criteria are clearly defined, documented, and applied consistently
- Monitor effectiveness and recommend improvements based on outcomes
M&A Learning Integration
- Assess incoming learning content, systems, and programs from acquisitions
- Develop integration roadmaps aligned to QXO standards and priorities
- Coordinate execution across L&D, HRIS, and shared services
PMO Alignment & Tooling
- Leverage HR Operations PMO tools, including Monday.com
- Implement and maintain workflows, SLAs, and tracking mechanisms
- Provide reporting on intake, throughput, and delivery performance
Stakeholder Partnership
- Serve as interface between HR Operations, L&D, and business stakeholders
- Partner closely with L&D leadership to support strategic priorities
- Drive clarity on processes, roles, and expectations across the operating model
Success Measures:
- Clear visibility and control over enterprise learning demand
- Consistent and effective operation of the intake and governance model
- Improved speed, throughput, and predictability of training delivery
- Effective routing of work based on complexity and business impact
- Successful integration of acquired learning programs and content
What you'll bring:
Experience
• Experience in program management, PMO, or HR operations within a complex organization
• Proven ability to design and manage structured workflows and governance models
• Experience with intake frameworks, prioritization models, or service delivery operations
• Experience within learning and development environments and content types
• Experience supporting M&A integration is a strong plus
Skills & Capabilities
• Strong operational discipline and structured thinking
• Ability to design, implement, and manage scalable processes
• Effective stakeholder management and communication skills
• Comfort working with data, reporting, and workflow tools
• Ability to operate in a fast-paced, evolving environment
What you'll earn
- 401(k) with employer match
- Medical, dental, and vision insurance
- PTO, company holidays, and parental leave
- Paid training and certifications
- Legal assistance and identity protection
- Pet insurance
- Employee assistance program (EAP)
QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.
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