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Syracuse University
Program Manager - WISE Women's Business Center
CRM
Marketing
Edtech.com's Summary
Syracuse University is hiring a Program Manager - WISE Women's Business Center. The role leads marketing, communications, and CRM/data operations for the WISE Women's Business Center, and administers the center's systems of record for client tracking and federal reporting. It also oversees client intake, counseling-team compliance, and the center's intern program.
Highlights
- Develop and execute WISE's annual marketing and communications strategy across social media, email, web, and print.
- Analyze social media, email, and web analytics to assess campaign effectiveness and adjust strategy.
- Administer the center's CRM and federal reporting systems, including Outcome Tracker, Nexus, and the EAC Portal.
- Maintain system configurations, intake forms, and survey instruments, and compile program performance data for SBA reporting.
- Manage the end-to-end client intake process and serve as primary point of contact for client inquiries.
- Oversee SBA Form 641 compliance across counseling sessions and the WISE intern program.
- Coordinate consultant agreements and financial processes with Syracuse's sponsored programs and Whitman finance offices.
- Bachelor's degree and 3-5 years of experience in marketing, communications, or program administration.
- Experience with CRM systems administration and digital marketing tools preferred.
- $63,000 salary.
Program Manager - WISE Women's Business Center Full Description
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Program Manager - WISE Women's Business Center
Posting Details
Posting Details
Job # | 043065
Department Code | 21205-2055
Department | School of Management
Job Title | Program Manager - WISE Women's Business Center
Location | Syracuse, NY
Campus | Syracuse, NY
Commitment to On-Campus Experience | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range | $63,000
Pay Determination | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level | S5
FLSA Status | Exempt
Hours | Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type | Full-time
Unionized Position Code | Not Applicable
Job Description | The Communications, Data & Program Manager is responsible for the full scope of marketing, communications, data management, program operations, and client services functions at the WISE Women’s Business Center (WISE WBC). The position independently develops and executes WISE’s marketing and communications strategy across all channels. It administers the center’s CRM, federal reporting, and software systems, serving as the primary systems administrator for Outcome Tracker, Nexus, and the EAC Portal. The position manages client intake and counseling team operations, including SBA Form 641 compliance infrastructure, and oversees the WISE intern program. It also manages consultant agreements through Syracuse University’s Office of Sponsored Programs (OSP) and Office of Sponsored Accounting (OSA), and coordinates with Whitman’s financial administration team on transactional financial processes. The position exercises independent judgment across all functional areas and is relied upon by the Director for day-to-day marketing, data, and operational decisions.
This position is part of a bargaining unit and is represented by the union SEIU, Local 200United.
Education and Experience | Bachelor’s degree in communications, marketing, business administration, information management, or a related field, or an equivalent combination of education and experience. Minimum three to five years of progressively responsible experience in marketing, communications, program administration, or a related field. Demonstrated proficiency in CRM systems administration, including system configuration, data management, and reporting.
Skills and Knowledge | Experience with digital marketing tools and platforms, including social media management, email marketing, web analytics, and content creation tools. Strong written and verbal communication skills, with demonstrated ability to develop and execute multi-channel communications strategies independently. Ability to manage multiple concurrent projects and priorities with a high degree of accuracy and minimal supervision. Experience with state and federal grant programs, SBA reporting systems, or nonprofit program administration preferred.
Responsibilities | Develops, plans, and executes WISE’s annual marketing and communications strategy across all channels social media, email, web, and print including brand stewardship and content creation for outreach materials, campaigns, and events. Analyzes social media, email, and web analytics data to assess campaign effectiveness and inform strategy adjustments; maintains Google Analytics certification; produces and coordinates content for external publications, including authored articles for Syracuse Woman Magazine and press releases in collaboration with Syracuse University Media Relations and Whitman School of Management Marketing & Communications. Administers WISE’s full CRM and federal reporting ecosystem (Outcome Tracker, Nexus, EAC Portal); establishes and maintains system configurations, intake forms, and survey instruments; manages data integrity and compiles program performance data for SBA reporting and grant applications. Serves as primary point of contact for client inquiries; manages the end-to-end client intake process; develops and maintains operational infrastructure and standard operating procedures for the counseling team; reviews SBA Form 641 compliance across counseling sessions.
Physical Requirements | Not Applicable
Tools/Equipment | Not Applicable
Application Instructions | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Quick Link | https://www.sujobopps.com/postings/114362
Job Posting Date | 08/31/2026
Application Deadline |
Full Consideration By |
Job Category | Staff
Message to Applicants |
Department Code | 21205-2055
Department | School of Management
Job Title | Program Manager - WISE Women's Business Center
Location | Syracuse, NY
Campus | Syracuse, NY
Commitment to On-Campus Experience | Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus. Remote work arrangements are limited in accordance with University policy.
Pay Range | $63,000
Pay Determination | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level | S5
FLSA Status | Exempt
Hours | Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type | Full-time
Unionized Position Code | Not Applicable
Job Description | The Communications, Data & Program Manager is responsible for the full scope of marketing, communications, data management, program operations, and client services functions at the WISE Women’s Business Center (WISE WBC). The position independently develops and executes WISE’s marketing and communications strategy across all channels. It administers the center’s CRM, federal reporting, and software systems, serving as the primary systems administrator for Outcome Tracker, Nexus, and the EAC Portal. The position manages client intake and counseling team operations, including SBA Form 641 compliance infrastructure, and oversees the WISE intern program. It also manages consultant agreements through Syracuse University’s Office of Sponsored Programs (OSP) and Office of Sponsored Accounting (OSA), and coordinates with Whitman’s financial administration team on transactional financial processes. The position exercises independent judgment across all functional areas and is relied upon by the Director for day-to-day marketing, data, and operational decisions.
This position is part of a bargaining unit and is represented by the union SEIU, Local 200United.
Education and Experience | Bachelor’s degree in communications, marketing, business administration, information management, or a related field, or an equivalent combination of education and experience. Minimum three to five years of progressively responsible experience in marketing, communications, program administration, or a related field. Demonstrated proficiency in CRM systems administration, including system configuration, data management, and reporting.
Skills and Knowledge | Experience with digital marketing tools and platforms, including social media management, email marketing, web analytics, and content creation tools. Strong written and verbal communication skills, with demonstrated ability to develop and execute multi-channel communications strategies independently. Ability to manage multiple concurrent projects and priorities with a high degree of accuracy and minimal supervision. Experience with state and federal grant programs, SBA reporting systems, or nonprofit program administration preferred.
Responsibilities | Develops, plans, and executes WISE’s annual marketing and communications strategy across all channels social media, email, web, and print including brand stewardship and content creation for outreach materials, campaigns, and events. Analyzes social media, email, and web analytics data to assess campaign effectiveness and inform strategy adjustments; maintains Google Analytics certification; produces and coordinates content for external publications, including authored articles for Syracuse Woman Magazine and press releases in collaboration with Syracuse University Media Relations and Whitman School of Management Marketing & Communications. Administers WISE’s full CRM and federal reporting ecosystem (Outcome Tracker, Nexus, EAC Portal); establishes and maintains system configurations, intake forms, and survey instruments; manages data integrity and compiles program performance data for SBA reporting and grant applications. Serves as primary point of contact for client inquiries; manages the end-to-end client intake process; develops and maintains operational infrastructure and standard operating procedures for the counseling team; reviews SBA Form 641 compliance across counseling sessions.
Physical Requirements | Not Applicable
Tools/Equipment | Not Applicable
Application Instructions | In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Respectful and Welcoming Community | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.
Quick Link | https://www.sujobopps.com/postings/114362
Job Posting Date | 08/31/2026
Application Deadline |
Full Consideration By |
Job Category | Staff
Message to Applicants |
Applicant Documents
Required Documents
- Resume/CV
- Cover Letter
Optional Documents
Supplemental Questions
Required fields are indicated with an asterisk (*).
621 Skytop Road | Suite 1001 | Syracuse, NY 13244 – 5300 | 315.443.4042
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