Concentrix
Program Ready Trainer II
🇺🇸 Remote - US
🕑 Temporary
💰 TBD
💻 Learning & Development
🗓️ October 9th, 2025
Edtech.com's Summary
- Facilitate training of new hires and ongoing training classes under supervision.
- Use creative presentation and adult learning techniques in classroom environments.
- Evaluate associate performance using assessments and observations.
- Maintain and demonstrate current product knowledge by engaging in calls and meetings.
- Communicate effectively with managers, peers, and clients throughout the training process.
- Achieve individual training performance metrics and support curriculum development.
- Proficient in Microsoft Office and strong written and verbal communication skills required.
- Must be part of the current Allstate Program.
- Demonstrate multitasking ability and meet training deliverables under pressure.
- Temporary full-time role with potential career path into the Training Organization.
Program Ready Trainer II Full Description
Program Ready Trainer II
The Program Ready Trainer II (PRT) is a temporary training role that is designed to introduce agents to the training organization by supporting the delivery of client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs. This position requires attaining and maintaining certification in the Associate Trainer Certification Program. Successful PRTs may career path into the Training Organization.
- Under the guidance of the class Trainer and supervision of the local Training Manager, the Program Ready Trainer will facilitate the training of classes as required
- Apply effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
- Present training materials through classroom learning, hands on demonstrations, and supporting activities for technical, customer service, and sales accounts
- Assist in evaluating the performance of associates using tools available such as assessments, playbook observations, etc. to the Trainer and Training Manager
- Convey timely performance information to the Trainer and Training Manager throughout the training process/cycle
- Responsible for achieving individual training performance metrics
- Support the transition of trainees from training to production environment, ensuring competency levels meet business needs
- Maintain current product knowledge for each account by taking calls, attending team meetings, and side by side observations
- Participate in Concentrix and client training sessions as required
- Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- Assist and participate in a positive learning culture under the guidance of the Training Manager to include identifying and communicating areas for curriculum development/enhancement opportunities
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Demonstrated ability to multi-task and meet timelines on deliverables
- Self-starter, sense of urgency, and works well under pressure
- Strong attention to detail
- Must be part of the current Allstate Program
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