Edtech.com's Summary

Relias is hiring a Project Manager to run customer onboarding, from post-sale through launch, for enterprise healthcare customers adopting multiple Relias products. The role covers the technical setup and configuration of those products, migrations of customers to and from Relias platforms, and ownership of the overall project plan. The manager also coordinates technical, clinical, change management, and account management teams and may support internal projects.

Highlights

Manage customer migrations and implementations of the Relias Platform across multiple solutions, including migrations that result from acquisitions.
Build detailed project plans that define scope, milestones, dependencies, timelines, and contingency plans, and keep projects on schedule, within scope, and within budget.
Lead project reviews, provide status reports, and identify and manage risks and issues with the internal teams that can mitigate them.
Configure contracted products to customer specifications and provide technical support to customers throughout the migration or implementation.
Run platform training sessions for internal and external audiences, and keep process documentation and the department SharePoint site up to date.
Assist the department manager with project assignments, mentoring of team members, sales support such as solution demonstrations and customer calls, and RFP responses.
Requires a bachelor's degree, 5 years managing enterprise-level customer projects, and 5 years implementing SaaS-based products and solutions.
Preferred PMP certification (or working toward it), experience onboarding healthcare customers, and knowledge of common integrations such as text file, SSO, and API/web services.
Hybrid role based at the Morrisville, NC headquarters about 30 to 40 days per quarter, with candidates required to live in North Carolina within roughly a one-hour commute.

Project Manager Full Description

Job Description

The Project Manager is responsible for one or more service areas of Professional Services which shall include, but not be limited to, (1) managing the end-to-end onboarding process for new and existing customers for the implementation of multiple Relias products and solutions; and/or (2) migrations of customers to and from Relias platforms or as a result of acquisitions; and/or (3) managing special internal projects. The customer base will manage enterprise-level healthcare customers with one or more Relias products and solutions. This role will manage customer onboarding from post-sale to launch and which will include the technical set up and configuration of Relias products, and management of the overall project plan. May from time-to-time assist with internal projects.

WHAT YOU’LL DO:

Manage the customer migrations and/or implementation of the Relias Platform for multiple solutions
Commanding and driving internal resources across Relias, including but not limited to technical, clinical, change management, and account management teams
Developing detailed project plans, identifying scope, milestones, dependencies, timelines, and contingency plans
Utilizing tools and project management practices to ensure on-time delivery and effective communication and collaboration, both internally and externally
Identifying and managing risks and issues, and working with internal teams for mitigation
Lead project reviews, provide status reports, and ensure project remains on schedule, within scope, and within budget
Developing and fostering positive relationships and building rapport with customers
Utilizing current and best practice implementation documentation and toolkits
Configure contracted products and solutions to customer specifications
Providing technical support to customers throughout the duration of the migration/implementation as required
Conducting platform training sessions in various settings for internal and external customers as required
Assist department manager with project assignments and mentoring other team members
Ensure process documentation is developed and maintained
Ensure department SharePoint site is kept up to date
Act as liaison to other departments as assigned
Assist department manager with sales support (i.e., demonstrations of solutions to new and existing customers, customer calls, etc.)
RFP response support
Other duties as assigned

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

Bachelor’s Degree
5 years in project management managing enterprise level customer projects
5 years implementation SaaS based products and solutions
Experience with project management tools, methodologies, and software
Ability to effectively manage and nurture client relationships to achieve mutual success
Ability to understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
Ability to work effectively and harmoniously with others towards a common goal or objective utilizing the skills and attitudes necessary to engage, communicate, and cooperate with individuals or groups, fostering an inclusive and productive work environment
Ability to effectively implement, integrate, and optimize artificial intelligence technologies within business processes.
Ability to define and clarify problems, gather relevant information, and analyze the root causes or underlying factors contributing to the problem ultimately resolving complex or challenging situations or issues

IT WOULD BE NICE IF YOU:

PMP certification preferred (or working towards)
Experience in a healthcare setting or onboarding healthcare customers
Technical Knowledge of common application integrations (Text File, SSO, API/Web Services)

Additional Information

Relias is an Equal Opportunity Employer and a Drug-Free workplace. Relias welcomes and encourages applications from people with disabilities and is happy to make reasonable accommodations in all aspects of the selection process. If you are an individual with a disability and require reasonable accommodation to complete any part of the job application process, please visit our career page for instructions.

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

All your information will be kept confidential according to EEO guidelines.

Let me find your next job.

Thanks - you're signed up.

Project Manager

Edtech.com's Summary

Project Manager Full Description

Certification Team Lead - Project Manager

IT Project Management Office (PMO) Product Development Analyst Associate

Project Manager - multidiscipline

Course and Program Manager

Program Manager, Davidson Management Honors Program (JSOM)