Medisolv, Inc.
Quality Application Training Specialist
Camtasia
LMS
SaaS
Edtech.com's Summary
Medisolv is hiring a Quality Application Training Specialist to develop, deliver, and maintain comprehensive training content for both customers and internal teams. The role involves collaborating with subject matter experts, managing training platforms, and innovating educational materials to support healthcare quality management solutions.
Highlights
- Develop, deliver, and update technical training content including videos, tutorials, and assessments.
- Collaborate with subject matter experts and cross-functional teams like Product, Engineering, Support, and Customer Success.
- Manage and organize training platforms and support learning path standardization.
- Translate complex technical concepts into clear, accessible learning materials.
- Use LMS and e-learning tools such as Articulate, Camtasia, and Captivate.
- Experience in customer education, instructional design, or related fields required.
- Preferred experience with SaaS, healthcare, or regulated industries.
- Strong self-management skills to own projects end-to-end and adapt to evolving needs.
- Focus on continuous improvement and innovation in training methods.
- Medisolv emphasizes values like customer success obsession, collaboration, and data-driven learning.
Quality Application Training Specialist Full Description
Quality Application Training Specialist
Fully Remote
Fully Remote
Job Type
Full-time
Description
Who We Are
Medisolv is a national leader in healthcare quality data management solutions for hospitals and providers. Our all-in-one quality management platform, ENCOR, helps healthcare organizations advance patient care by measuring and improving performance on more than 500 national quality and safety measures. Medisolv serves more than 1,800 hospitals and 15,000 providers nationwide and is entering an exciting growth phase following a recent investment by Bessemer Venture Partners Forge.
The Opportunity
Medisolv is seeking a Quality Application Training Specialist to develop, deliver, and maintain high-quality training content for both external customers and internal teams. Reporting to the Director of Customer Success, you will help build and scale Medisolv’s training program while collaborating closely with SMEs to produce accurate, intuitive, and engaging technical training.
This role is ideal for someone who is flexible, proactive, creative, comfortable with change, and able to thrive in environments where not everything is perfectly polished. You will succeed here if you can take the ball and run with it—bringing new ideas, independent execution, and innovative training approaches to a growing organization.
What You’ll Accomplish
In your first 30 days, you will:
- Learn Medisolv’s products, workflows, and customer use cases.
- Become familiar with our current training materials and identify immediate enhancement opportunities.
- Build relationships with SMEs and cross-functional teams.
- Begin supporting the organization and structure of the training platform.
In your first 3 months, you will:
- Develop new training content including videos, tutorials, guides, and assessments.
- Work with SMEs to create technical training modules.
- Support early training platform deployment and content organization.
- Proactively identify gaps and propose flexible, creative solutions—even when information is incomplete.
In your first 6 months, you will:
- Deliver training sessions to both customers and internal teams.
- Support standardized learning paths and internal enablement content.
- Own projects end-to-end, demonstrating strong self-management and adaptability as needs evolve.
- Help refine and update training materials in alignment with product releases and user feedback.
In your first 12 months, you will:
- Contribute to a scalable, modern training ecosystem that supports both customers and internal teams.
- Maintain a consistent cadence of updated and new technical training with SMEs.
- Make measurable improvements in onboarding efficiency, product understanding, and customer adoption.
- Introduce innovative training methods to improve engagement and reduce complexity.
Who We’re Looking For
- Flexible & Comfortable with Change: You adapt quickly, stay steady when things shift, and can work effectively even when not everything is clean, polished, or fully defined.
- Proactive Self-Starter: You take initiative, anticipate needs, and confidently take the ball and run with it.
- Creative Innovator: You think outside the box and develop fresh, modern, learner-friendly content.
- Collaborative Partner: Able to work effectively with SMEs, Product, Engineering, Support, and Customer Success teams.
- Curious Problem-Solver: You look for ways to improve processes and aren’t afraid to experiment with new ideas or tools.
- Clear Communicator: You can explain technical concepts simply and create easy-to-understand learning materials.
- Organized & Detail-Oriented: You manage multiple projects independently, with strong follow-through.
What You Bring
- Experience in customer education, training, instructional design, or a related field.
- Experience developing training videos, e-learning content, assessments, and written materials.
- Ability to translate technical concepts into accessible content in collaboration with SMEs.
- Familiarity with LMS platforms and e-learning tools (e.g., Articulate, Camtasia, Captivate).
- Comfort working in dynamic environments where processes evolve and improvements are continuous.
- Experience with SaaS, healthcare, or regulated industries is preferred.
- Experience in Quality Regulatory and Medisolv Solutions would be a bonus
Medisolv Values
- Customer Success Obsession
- All-Star Team Collaboration
- Continuous Improvement through Curiosity & Data-Driven Learning
- Courage with Kindness
- Execution Focus
Ready to play a pivotal role in shaping Medisolv’s future by driving innovative solutions in healthcare quality management? Apply now to join our dynamic team and help make a lasting impact!
All candidates must successfully pass a pre-employment background check and be legally authorized to work in the United States. Sponsorship is not available.
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