Quality Assurance and Operations Manager (Open to University Staff Only)

Edtech.com's Summary

University of Nebraska-Lincoln is hiring a Quality Assurance and Operations Manager. The role involves managing the quality assurance program, overseeing data integrity and operational workflows, coordinating service requests, supporting event logistics, managing laundry and apparel operations, leading customer service initiatives, and supervising staff performance and training.

Highlights

Manage the quality assurance program, inspection monitoring, audits, and improvement efforts.
Handle data entry, document review, report development, and maintain internal databases for decision-making.
Use GIS-based visualizations and pictorial data to support workload inspection analysis and planning.
Collaborate with stakeholders to enhance systems and ensure workflow integration.
Serve as primary liaison for data flow between systems and coordinate operational communications.
Oversee laundry operations, departmental electronic devices, apparel inventory, and the shoe voucher program.
Lead customer service programs, administer online surveys, and manage follow-up communications.
Support onboarding, staff supervision, coaching, training, and performance evaluations.
Required qualifications include an associate’s degree (or equivalent experience), supervisory experience, proficiency with office software, data management skills, and a valid driver’s license.
Preferred qualifications include a bachelor’s degree, experience in complex service environments, familiarity with TMA, CMMS, Deltek, GIS, and first aid certification.

Quality Assurance and Operations Manager (Open to University Staff Only) Full Description

University of Nebraska-Lincoln Employment Website

Toggle navigation

Quality Assurance and Operations Manager (Open to University Staff Only) Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

“Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter and list of references as three (3) separate documents in MS Word or PDF format.”

Position Information

Working Title	Quality Assurance and Operations Manager (Open to University Staff Only)
Department	UO Custodial Services-1005
Requisition Number	S_260248
Posting Open Date	03/31/2026
Application Review Date: (To ensure consideration, please submit all application materials before review date)	04/08/2026
Posting Close Date
Open Until Filled	Yes
Description of Work	Ranked as one of the Best Employers in Nebraska, the University of Nebraska-Lincoln is committed to providing a work environment and culture that fosters personal and professional success and satisfaction. We invest in our staff by offering fantastic benefits like vacation, sick, and holiday pay, a variety of insurance options, retirement plans, and numerous others. By joining our team, you will be given opportunities to grow as an individual and contribute to the significant impact that we make within the University of Nebraska community and Nebraska’s economy each year. As the Quality Assurance and Operations Manager, you will: Manage the quality assurance program, monitor inspection frequency and accuracy, review reports for compliance, conduct audits, identify service gaps, and support improvement efforts. Manage data integrity through complex entry, document review, report development, and maintenance of internal databases to support informed decision-making. Manage workload inspection data, including GIS-based visualizations and pictorial representations to support analysis and planning. Collaborate with internal stakeholders to identify and implement system enhancements that improve operations and ensure integration with existing workflows. Serve as the primary liaison to ensure accurate data flow between systems, coordinate report requests, and communicate operational updates across assigned areas. Coordinate special service requests and work orders with managers, and serve as the primary contact for departmental communication and interactions with the Service Desk. Manage and participate in the on-call process to ensure appropriate coverage and effective response to operational needs. Provide logistical support for special events, programs, and projects. Oversee laundry operations and ensure alignment with service standards, operational efficiency, and resource management. Manage departmental electronic devices, and develop, implement, maintain a replacement program to ensure functionality, security, and alignment with operational needs. Oversee selection, inventory, and purchasing of apparel, and administer the shoe voucher program, including distribution, tracking, and payment coordination. Lead customer service initiatives, including the administration of online surveys, data analysis, and management of follow-up communications. Support onboarding activities for new employees. Develop presentations, publications, and materials to support strategic initiatives. Oversee weekend crew operations and coordinate cross-team support to ensure continuous coverage and continuity of work while providing ongoing guidance, coaching, and training and promoting compliance with safety standards, policies, and required training to support effective job performance and continuous improvement. Establish and communicate performance expectations and assess, document, and evaluate employee performance while participating in hiring activities, recommending salary adjustments, and initiating corrective action as needed to address performance or conduct concerns. The University of Nebraska does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment.
Minimum Required Qualifications	Associate’s degree in business, operations management, facilities management, public administration, logistics or supply chain management, quality assurance, other related field or study, or equivalent education and/or experience. Experience managing operational processes or service delivery functions. Supervisory experience. Experience working with data systems or tools to support decision-making and reporting. Proficiency with standard office software and technology platforms. Detail-oriented and organized, with the ability to manage multiple priorities. Strong organizational skills. High attention to detail. Effective and independent problem solver. Strong written and verbal communication skills Good interpersonal skills with the ability to collaborate across departments and stakeholder groups. Ability to enter, manage, and analyze data accurately to support decision-making. Able to organize work for self and others in a high-volume environment. Ability to learn new systems and serve as a point of contact for upgrades and/or system changes. Ability to manage and analyze data to support operational decisions. Ability to interpret and apply policies and regulations. Must have a valid driver’s license and meet University driver eligibility requirements.
Preferred Qualifications	Bachelor’s degree in business, operations management, facilities management, public administration, logistics or supply chain management, quality assurance, other related field or study, or equivalent education and/or experience. Experience in a complex service environment such as facilities, logistics, or institutional operations. Experience leading or supporting process improvement efforts. Experience using TMA, CMMS, Deltek, and/or other similar software. Familiarity with data visualization tools or GIS-based systems. Knowledge of facilities operations, equipment, and safety practices in a commercial setting. Strong presentation skills. First Aid certification.
Pre-Placement Driving Record Review Required	Yes
Physical Required	Yes
Commercial Driver’s License (CDL) required. Subject to DOT approved pre-employment & random testing for alcohol and controlled substances.	No
Criminal History Background Check Required	Yes
Posted Salary	Salary commensurate with experience.
How to Apply	“Click on “Apply for this Job”. You will then either create an application or edit your current application that is on file. You will be required to attach your resume, cover letter and list of references as three (3) separate documents in MS Word or PDF format.”
For questions or accommodations related to this position contact	Morgan Winfrey-Hansen uopeopleops@unl.edu
Job Category (old)	Managerial/Professional
Job Type	Full-Time
Alternate Work Schedule (if other than 8-5)
Work Location (City, State)	Lincoln, NE
Position funded by grant or other form of temporary funding?	No
If Temporary, indicate end date
Planned Hire Date:
Appointment End Date

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents

Resume
Cover Letter
List of References

Optional Documents

Connect with #UNL

Campus Links

Policies

TIPS Incident Reporting

University of Nebraska–Lincoln About the Big Ten Conference

University of Nebraska System

To ensure the security of your data, you will be logged out due to inactivity in 3 minutes at
.

Any data not saved will be lost.

Click 'OK' to keep your session active.

Original Job Description