Edtech.com's Summary

Scholastic is hiring a Quality Improvement Manager to lead sustainable initiatives that raise the quality of processes and systems at its National Service Office in Jefferson City, MO. The manager identifies improvement opportunities, builds strategies for operational excellence, and coordinates siloed divisions toward solutions that cut costs and improve customer satisfaction. The role uses Lean, Six Sigma, and Kaizen methods and also designs training on quality standards.

Highlights

Lead continuous improvement projects that raise operational efficiency and effectiveness
Apply Lean, Six Sigma, or Kaizen methods to analyze processes, find inefficiencies, and recommend workflow improvements
Manage quality improvement projects from inception to completion, including project plans, objectives, and milestones
Drive system projects and application enhancements that build quality into processes from the start
Coordinate cross-functional and siloed teams so solutions work for every division involved
Design and deliver training on quality standards, process improvement techniques, and best practices
Monitor and audit processes for adherence to quality and performance standards and compliance requirements
Prepare reports and presentations that communicate findings, recommendations, and progress to stakeholders
Hold a bachelor's degree with an emphasis in supply chain or a related field, plus proven quality management or process improvement experience
Prefer Lean Six Sigma Green Belt or Black Belt certification, and be ready for extended hours on project work

Quality Improvement Manager Full Description

Job Description:

SUMMARY OF POSITION:

The Quality Improvement Manager is responsible for leading and driving forward-thinking, sustainable initiatives aimed at enhancing the quality of processes and systems at the NSO. This role focuses on identifying areas for improvement, developing strategies for operational excellence, coordinating across siloed divisions to identify optimal solutions for all, and implementing best practices to achieve superior performance, and reduced costs while improving customer satisfaction.

Responsibilities:

Lead continuous improvement projects to enhance operational efficiency and effectiveness
Identify, implement, and monitor process improvement strategies using methodologies such as Lean, Six Sigma, or Kaizen
Analyze current processes, identify inefficiencies, and recommend solutions to optimize workflows
Prepare detailed reports and presentations to communicate findings, recommendations, and progress updates to stakeholders
Use data-driven insights to drive decision-making and strategic planning
Manage and oversee quality improvement projects from inception to completion
Drive system projects and application enhancements to build sustainable quality into processes from the beginning
Develop project plans, set objectives, identify resources, and ensure timely delivery of project milestones
Coordinate cross-functional and siloed teams to ensure alignment and collaboration on solutions that work for all
Design and deliver training programs on quality standards, process improvement techniques, and best practices
Influence and inspire a culture of continuous improvement through waste elimination, kaizen, and excellence through personal and team respect, accountability, and engagement
Ensure compliance with industry standards, regulatory requirements, and organizational policies
Monitor and audit processes to ensure adherence to quality and performance standards
Collaborate with various departments to align quality improvement initiatives with organizational goals
Function as liaison between stakeholders to address concerns and facilitate effective communication
Conduct organizational readiness assessments, value realization, opportunity prioritization, resource evaluation, and execute continuous quality improvement strategies that meet business needs

Qualifications

· BS, BA, or similar degree with an emphasis in supply chain, or related field is required

· Proven experience in quality management, process improvement, or operational excellence roles

· Certification in Lean Six Sigma (Green Belt or Black Belt) or similar process improvement methodologies is desired

· Strong analytical skills with the ability to interpret data and generate actionable insights

· Strong project management skills with experience in leading cross-functional teams

· Must be able to work independently with a strategic, analytical, and solution-oriented mindset for continuous improvement

· Strong leadership and communication skills to work across the organization with the ability to influence and collaborate with senior management and various stakeholders

· Strong problem-solving abilities and critical thinking skills

· Detail-oriented with a focus on accuracy and quality

· Ability to manage multiple projects and priorities in a fast-paced environment

· Proficiency in using process improvement tools and software

· May require extended hours or project-related work outside standard business hours

This position requires strong communication, analytical, and people skills, along with the ability to develop and execute operational strategies that drive continuous quality improvement, enhance efficiency, reduce labor costs, and ensure customer satisfaction. The Quality Improvement Manager must be able to work in a fast-paced, dynamic environment, manage multiple priorities, and multiple critical tasks simultaneously.

Time Type:

Full time

Job Type:

Regular

Job Family Group:

Distrib & Matls Mgmt

Location Region/State:

Missouri

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision

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Quality Improvement Manager

Edtech.com's Summary

Quality Improvement Manager Full Description

Job Description:

Qualifications

Time Type:

Job Type:

Job Family Group:

Location Region/State:

EEO Statement:

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