Edtech.com's Summary

Concorde Career Colleges is hiring a Re Entry Advisor to support retention and re-enrollment by keeping in regular contact with former, absent, and at-risk students. The role encourages students to return to school, shares available resources, and helps them overcome barriers to enrollment. The advisor tracks engagement activities and works with campus leadership and student services teams.

Highlights

Conduct daily outreach to former students by phone, email, and text to encourage re-entry.
Document outreach activities, follow-ups, and outcomes in designated systems.
Meet with students considering withdrawal to discuss resources and next steps.
Contact absent students to identify barriers to attendance and offer support resources.
Report outreach updates and re-entry progress in weekly campus accountability meetings.
Connect students with internal and external support services alongside the Student Affairs team.
Support campus retention initiatives designed to increase re-enrollment and persistence.
High school diploma or GED plus two years of relevant work experience, with student services or retention experience preferred.
Pay of $24.00 - $26.00 per hour, with a tuition waiver after six months and four weeks of paid parental leave.

Re Entry Advisor Full Description

Overview:

The Reentry Advisor supports student retention and re-enrollment efforts by maintaining regular contact with former, absent, and at-risk students to encourage persistence and successful return to school. This role conducts outreach, provides information on available resources, coordinates re-entry opportunities, and assists students in overcoming barriers to enrollment. Working closely with campus leadership and student services teams, the Reentry Advisor tracks student engagement activities, supports retention initiatives, and helps promote positive student outcomes.

Pay Range: $24.00 - $26.00

Location: San Bernadino, CA

What We Offer:

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Responsibilities:

Conduct daily outreach to former students through phone calls, email, text messages, and other communication methods to encourage re-entry and continued enrollment
Maintain ongoing contact with prospective re-entry students and document outreach activities, follow-up efforts, and outcomes in designated systems
Meet with students who are considering withdrawal to discuss available resources, re-entry opportunities, and next steps for returning to school
Contact absent students to identify barriers to attendance, provide support resources, and encourage continued participation
Participate in weekly campus accountability meetings and provide updates on student outreach activities and re-entry progress
Support campus re-entry initiatives and retention efforts designed to increase student re-enrollment and persistence
Assist the Student Affairs team in connecting students with internal and external support services that promote student success and re-entry goals
Provide excellent customer service to students, alumni, and community partners while promoting student success and retention while adhering to confidentiality requirements and company policies
Other duties as assigned

Qualifications:
Education / Experience

HS Diploma / GED (required)
Associate degree in related field (preferred)
Minimum of two (2) years’ professionally relevant work experience (required); Specific experience in student services, admissions, or student retention (preferred)

Skills

Conduct a high volume of outbound phone calls and follow-up communications while maintaining professionalism and empathy
Demonstrate basic understanding of core job functions and tools
Follow instructions and established procedures with supervision
Participate in team discussions and training sessions
Ask clarifying questions to build understanding
Show openness to feedback and learning
Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
Maintain focus on assigned tasks and meets basic deadlines
Demonstrate curiosity and willingness to develop new skills
Follow structured guidance to complete assigned work
Builds strong customer relationships and delivers customer-centric solutions
Achieves results consistently, even in tough circumstances
Develops and delivers multi-mode communications tailored to diverse audience needs
Seeks new growth opportunities and challenges through formal and informal development channels

Abilities

Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Work Environment

Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as On Campus or On site; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
No travel required

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Edtech.com's Summary

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