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Concorde Career Colleges

Reentry Advisor

🇺🇸 Orlando, Florida 🕑 Full-Time 💰 $22 - $26 per Hour 💻 Enrollment 🗓️ October 27th, 2026
Higher Ed Retention

Edtech.com's Summary

Concorde Career Colleges is hiring a Reentry Advisor. The advisor reaches out to former, absent, and at-risk students to encourage them to return to school or keep attending, helping them get past barriers to enrollment. Working with campus leadership and student services, the advisor tracks outreach activity and supports the campus's retention efforts.

Highlights
  • Conduct daily outreach to former students by phone, email, text message, and other channels to encourage re-entry and continued enrollment, documenting outreach, follow-up, and outcomes in designated systems.
  • Meet with students who are considering withdrawal to discuss available resources, re-entry opportunities, and next steps for returning to school.
  • Contact absent students to identify barriers to attendance and connect them with support resources.
  • Participate in weekly campus accountability meetings to report on outreach activity and re-entry progress.
  • Assist the Student Affairs team in connecting students with internal and external support services, and support campus re-entry and retention initiatives that raise re-enrollment and persistence.
  • Requires a high school diploma or GED and at least two years of professionally relevant work experience, including the ability to make a high volume of outbound calls with professionalism and empathy.
  • An associate degree in a related field and experience in student services, admissions, or student retention are preferred.
  • On-campus position with no travel, paying $22 to $26 an hour.

Reentry Advisor Full Description

Overview
The Reentry Advisor supports student retention and re-enrollment efforts by maintaining regular contact with former, absent, and at-risk students to encourage persistence and successful return to school. This role conducts outreach, provides information on available resources, coordinates re-entry opportunities, and assists students in overcoming barriers to enrollment. Working closely with campus leadership and student services teams, the Reentry Advisor tracks student engagement activities, supports retention initiatives, and helps promote positive student outcomes.
Pay range: $22.00 - 26.00 an hour

Responsibilities
  • Conduct daily outreach to former students through phone calls, email, text messages, and other communication methods to encourage re-entry and continued enrollment
  • Maintain ongoing contact with prospective re-entry students and document outreach activities, follow-up efforts, and outcomes in designated systems
  • Meet with students who are considering withdrawal to discuss available resources, re-entry opportunities, and next steps for returning to school
  • Contact absent students to identify barriers to attendance, provide support resources, and encourage continued participation
  • Participate in weekly campus accountability meetings and provide updates on student outreach activities and re-entry progress
  • Support campus re-entry initiatives and retention efforts designed to increase student re-enrollment and persistence
  • Assist the Student Affairs team in connecting students with internal and external support services that promote student success and re-entry goals
  • Provide excellent customer service to students, alumni, and community partners while promoting student success and retention while adhering to confidentiality requirements and company policies
  • Other duties as assigned

Qualifications
  • HS Diploma / GED (required)
  • Associate degree in related field (preferred)
  • Minimum of two (2) years' professionally relevant work experience (required); specific experience in student services, admissions, or student retention (preferred)
  • Conduct a high volume of outbound phone calls and follow-up communications while maintaining professionalism and empathy
  • Use standard software tools (e.g., Microsoft Word, Excel) at a beginner level
  • Ability to use good judgment, problem-solving and decision-making skills
  • Ability to maintain confidentiality and manage sensitive information with discretion
  • Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
  • Ability to foster long-term relationships with stakeholders

Work Environment
  • This position is designated as On Campus or On site.
  • No travel required
Location: Orlando, FL.