Registration Specialist

🇺🇸 Virginia Beach, VA 🕑 Full-Time 💰 TBD 💻 Other 🗓️ May 15th, 2026

Canvas CRM

Edtech.com's Summary

Regent University is hiring a Registration Specialist. The role involves managing the enrollment process for new students and facilitating their Semester Check-In, working within a blended inbound and outbound call center. The position requires effective communication and exceptional customer service to support newly admitted, confirmed, and enrolled students through the admissions funnel.

Highlights

Manage undergraduate and graduate student enrollment and Semester Check-In processes
Provide customer service and advising on university programs, admissions, financial aid, and related guidelines
Conduct high-volume outbound calls and handle inbound calls, maintaining accurate student records and confidentiality
Use technology such as CRM systems, Microsoft Suite, Canvas, Cognos, DegreeWorks, and phone systems
Meet and exceed performance indicators set by Enrollment Management leadership
Bachelor's degree required; 1-2 years advising, customer service, sales, or telemarketing experience preferred
Must work flexible hours, including rotating Saturdays and second shifts, with a typing speed of at least 40 WPM
Strong organizational, communication, presentation, and interpersonal skills necessary
Commitment to Regent University's core values: Excellence, Innovation, and Integrity
Benefits include health, life, disability insurance, tuition incentives, retirement plans, and paid time off for eligible staff