Related Services Operations Specialist

Edtech.com's Summary

Stride, Inc. is hiring a Related Services Operations Specialist. This role manages therapist records, ensures program compliance, registers contractors, handles vendor risk management, supports the development of educational resources, assists with contractor onboarding, and verifies contractor hours to maintain smooth operations within the Related Services department.

Highlights

Manage and maintain therapist records and data, ensuring data validity across Stride and third-party databases.
Ensure compliance with audit requirements in collaboration with staff.
Register contracted therapists in the NERM system.
Utilize ServiceNow to manage, triage, and track tickets and follow-up actions.
Assist with vendor risk management and develop Risk Response Plans for underperforming vendors.
Support development and implementation of K12 Zone resources, including student activity content.
Provide operational support to school-based coordinators, managers, and leaders.
Support contractor interview and onboarding processes including reviewing HireVues and scheduling interviews.
Verify contractor hours against billing and work completed, supporting timesheet reconciliation systems like Simplify and RSM.
Required skills include proficiency in MS Excel, MS Word, Outlook, experience with student information systems/databases, strong communication, organizational and technology skills, and the ability to clear background checks.

Related Services Operations Specialist Full Description

Job Description

The School Operations Support Specialist supports national related services operations with an emphasis on therapist registration, system access management, vendor compliance activities, resource development, and high volume administrative tasks required to keep the Related Services department running efficiently.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Â· Maintains therapist records and data; creates/implements/documents processes that ensure data validity in Stride and 3rd party databases;

Â· Works with staff to ensure the program is in compliance with and meets all audit requirements;

Â· Registers contracted therapists in the NERM system.

Â· Utilizes ServiceNow to manage, triage, and track tickets and follow-up actions;

Â· Assists with related service vendor risk management activities.

Â· Develops and tracks Risk Response Plans for vendors identified as "not effective."

Â· Supports development, organization, and implementation of K12 Zone resources, including student activity content for use between therapy sessions

Â· Provides operational support to school-based coordinators, managers, and departmental leaders.

Â· Supports the contractor interview process, including reviewing HireVues, sending and reviewing tech assignments, and scheduling live interviews.

Â· Assists with onboarding tasks such as system access setup, asynchronous assignment tracking, and synchronous training sessions.

Â· Verifies contractor hours, comparing billed vs. allotted hours and billed hours vs. work completed.

Â· Supports reviews across Simplify, RSM, and other systems used for timesheet reconciliation.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

Minimum Required Qualifications:

Â· High School Diploma AND

Â· Four (4) years of relevant work experience OR

Â· Equivalent combination of education and experience

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS:

Â· Great organizational and time management skills

Â· Strong written and verbal communication skills

Â· Strong technology skills

Â· Experience using search engines (internet) for research projects

Â· Experience using a student information system and/or other type of database

Â· Proficient in MS Excel, MSWord, and Outlook

Â· Ability to clear required background check

Desired Qualifications:

Â· Bachelor's degree

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is virtual and open to residents of the 50 states, D.C.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type

Regular

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting stridecareers@k12.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Original Job Description