Edtech.com's Summary

Frontline Education is hiring a Renewal Specialist I to manage contract renewals and maintain strong client relationships with K-12 school districts. The role focuses on driving client retention and revenue growth through contract negotiation, renewal processing, and collaboration with internal teams.

Highlights

Manage and track contract renewals for K-12 school districts ensuring timely and accurate processing.
Serve as primary contact for district administrators and procurement teams regarding renewals and pricing adjustments.
Negotiate renewal terms and identify upsell opportunities while collaborating with sales, finance, and legal teams.
Maintain contract data and generate reports using CRM systems such as Salesforce and NetSuite.
Proactively identify renewal risks and develop strategies to retain school district clients.
Continuously improve renewal processes and implement workflow automation where possible.
Requires 2-4 years of experience in contract renewals, account management, or sales in education technology, SaaS, or enterprise software.
Strong negotiation, communication, relationship-building skills, and proficiency with Salesforce, NetSuite, or similar CRMs.
Salary range $60,000 - $70,000 plus bonus, 401k match, ESPP, personalized PTO, health benefits, and tuition reimbursement program.
Focuses on serving K-12 school districts with software solutions and works closely with internal sales, finance, legal, and advisory teams.

Renewal Specialist I Full Description

Renewal Specialist I

Location: Naperville, IL, United States

Description

Renewal Specialist

Location Requirements: This position is hybrid to the Naperville office.

Your role on the team:

The Renewal Specialist plays a key role in driving client retention and revenue growth by managing contract renewals across K–12 school districts. This position ensures timely, accurate renewals while maintaining strong relationships with district partners. The ideal candidate is detail-oriented, skilled in negotiation, and thrives in a collaborative, data-driven environment that supports long-term customer success.

You can expect to:

1. Contract Renewal Management

Manage and track upcoming contract renewals across K-12 school districts to ensure timely renewals.
Prepare, review, and send renewal quotes and agreements, ensuring they align with company pricing and policies.
Work closely with internal teams to ensure smooth and accurate contract processing.

2. Client Relationship Management

Serve as the primary point of contact for K-12 school district administrators and procurement teams regarding renewals, pricing adjustments, and contract modifications.
Maintain strong relationships with school district decision-makers to drive retention and long-term engagement.
Address concerns related to pricing, contract terms, and product value before renewal deadlines.

3. Pricing and Negotiation

Collaborate with sales, finance, and legal teams to determine appropriate pricing for renewals, discounts, or contract adjustments.
Negotiate renewal terms with K-12 school district clients, ensuring alignment with budgets and funding cycles.
Identify upsell and cross-sell opportunities during renewal discussions to support district needs.

4. Data Management & Reporting

Maintain accurate contract data in CRM systems (e.g., Salesforce, NetSuite) to track renewal status, client communications, and pricing adjustments.
Generate reports on renewal rates, revenue retention, churn risk, and contract trends for leadership teams.
Identify patterns in renewal challenges and work with internal teams to address recurring client concerns.

5. Collaboration with Internal Teams

Partner with sales, advisory, finance, and legal teams to ensure smooth contract renewal processes.
Communicate with sales and advisory teams to proactively mitigate churn risks among school districts.
Work with legal and compliance teams to ensure contract terms align with district purchasing requirements and industry regulations.

6. Customer Retention & Risk Mitigation

Proactively identify school districts at risk of non-renewal and develop strategies to retain them.
Address budget concerns, funding limitations, and contract hesitations by demonstrating software value and ROI.
Escalate high-risk renewals to leadership or customer success teams when necessary.

7. Process Improvement & Efficiency

Continuously refine the contract renewal process to improve efficiency and client satisfaction.
Identify automation or workflow improvements in contract management systems to streamline renewals for K-12 school districts.

What you bring to the role:

Proven ability to build and maintain strong relationships—both internally and with K–12 district partners—fostering trust, satisfaction, and long-term commitment.
Highly organized and detail-oriented, with the capacity to manage multiple renewals, pricing discussions, and contract negotiations simultaneously.
Skilled in overseeing the full renewal lifecycle—from quote preparation to execution and client communication.
Proficient in managing a clear pipeline of renewals and retention efforts through CRM tools such as Salesforce or NetSuite.
Analytical mindset with the ability to track key retention metrics, identify trends, and share actionable insights with leadership.
Committed to continuous improvement through customer feedback loops that enhance retention strategies and overall client experience.
Familiarity with K–12 purchasing processes, budget cycles, and funding sources is a plus.

This role requires:

2-4 years of experience in contract renewals, account management, or sales within education technology, SaaS, or enterprise software.
Strong negotiation, communication, and relationship-building skills.
Proficiency in CRM tools such as Salesforce, NetSuite, or similar platforms.
High attention to detail and organization, with the ability to manage multiple renewals and deadlines simultaneously.

Who we are

Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.

We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.

Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The perks of being a Frontliner

Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, ESPP, and personalized PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.

The salary range for this role is $60,000 - $70,000 per year, based on experience, skills, and internal equity. In addition to base salary, this role includes a bonus, personalized PTO, and comprehensive benefits, including health insurance, 401k, and much more!

Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement, and click here to read our Applicant Privacy Statement

Original Job Description

Renewal Specialist I

Location: Naperville, IL, United States

Description

Renewal Specialist

Location Requirements: This position is hybrid to the Naperville office.

Your role on the team:

You can expect to:

1. Contract Renewal Management

Manage and track upcoming contract renewals across K-12 school districts to ensure timely renewals.
Prepare, review, and send renewal quotes and agreements, ensuring they align with company pricing and policies.
Work closely with internal teams to ensure smooth and accurate contract processing.

2. Client Relationship Management

Serve as the primary point of contact for K-12 school district administrators and procurement teams regarding renewals, pricing adjustments, and contract modifications.
Maintain strong relationships with school district decision-makers to drive retention and long-term engagement.
Address concerns related to pricing, contract terms, and product value before renewal deadlines.

3. Pricing and Negotiation

Collaborate with sales, finance, and legal teams to determine appropriate pricing for renewals, discounts, or contract adjustments.
Negotiate renewal terms with K-12 school district clients, ensuring alignment with budgets and funding cycles.
Identify upsell and cross-sell opportunities during renewal discussions to support district needs.

4. Data Management & Reporting

Maintain accurate contract data in CRM systems (e.g., Salesforce, NetSuite) to track renewal status, client communications, and pricing adjustments.
Generate reports on renewal rates, revenue retention, churn risk, and contract trends for leadership teams.
Identify patterns in renewal challenges and work with internal teams to address recurring client concerns.

5. Collaboration with Internal Teams

Partner with sales, advisory, finance, and legal teams to ensure smooth contract renewal processes.
Communicate with sales and advisory teams to proactively mitigate churn risks among school districts.
Work with legal and compliance teams to ensure contract terms align with district purchasing requirements and industry regulations.

6. Customer Retention & Risk Mitigation

Proactively identify school districts at risk of non-renewal and develop strategies to retain them.
Address budget concerns, funding limitations, and contract hesitations by demonstrating software value and ROI.
Escalate high-risk renewals to leadership or customer success teams when necessary.

7. Process Improvement & Efficiency

Continuously refine the contract renewal process to improve efficiency and client satisfaction.
Identify automation or workflow improvements in contract management systems to streamline renewals for K-12 school districts.

What you bring to the role:

Proven ability to build and maintain strong relationships—both internally and with K–12 district partners—fostering trust, satisfaction, and long-term commitment.
Highly organized and detail-oriented, with the capacity to manage multiple renewals, pricing discussions, and contract negotiations simultaneously.
Skilled in overseeing the full renewal lifecycle—from quote preparation to execution and client communication.
Proficient in managing a clear pipeline of renewals and retention efforts through CRM tools such as Salesforce or NetSuite.
Analytical mindset with the ability to track key retention metrics, identify trends, and share actionable insights with leadership.
Committed to continuous improvement through customer feedback loops that enhance retention strategies and overall client experience.
Familiarity with K–12 purchasing processes, budget cycles, and funding sources is a plus.

This role requires:

2-4 years of experience in contract renewals, account management, or sales within education technology, SaaS, or enterprise software.
Strong negotiation, communication, and relationship-building skills.
Proficiency in CRM tools such as Salesforce, NetSuite, or similar platforms.
High attention to detail and organization, with the ability to manage multiple renewals and deadlines simultaneously.

Who we are

The perks of being a Frontliner

Our Privacy Policy: Your privacy is important to us. Click here to read our general Privacy Statement, and click here to read our Applicant Privacy Statement

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Renewal Specialist I

Edtech.com's Summary

Renewal Specialist I Full Description

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