Edtech.com's Summary

Arizona State University is hiring a Research Support Operations Manager. The role involves overseeing day-to-day operations and continuous improvement of the Enterprise System for Research Administration (ERA) and other technology solutions, serving as a liaison among Research Operations teams, users, and the Technology Development Team. The manager leads governance, manages vendor relationships, coordinates issue resolution, and facilitates Agile/SCRUM project management to optimize system performance and align technology with institutional goals.

Highlights

Manage and optimize operations of ERA, KE Data Warehouse, Forecasting Tool, and related technology solutions.
Lead governance routines ensuring alignment with institutional priorities.
Review and manage vendor agreements, including liaison roles during contract discussions.
Collaborate with leadership and business units to define product needs and maintain the product roadmap.
Track and report budget expenditures and forecasts for financial stewardship.
Coordinate issue resolution across functional and technical teams, serving as escalation point.
Manage Agile/SCRUM development processes for operations and projects, facilitating collaboration among stakeholders.
Maintain strong relationships with ASU stakeholders and senior leadership, communicating system priorities and performance.
Requires bachelor's degree and seven years of relevant experience or equivalent combination of training and experience.
Desired skills include experience with enterprise-level systems, Agile/SCRUM methodologies, governance frameworks, budget management, vendor contract oversight, and project management information systems.

Research Support Operations Manager Full Description

Job Profile:Administrative Operations Specialist 4

Job Family:Administrative Operations

Time Type:Full time

Max Pay - Depends on experience:$88,500.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides leadership and support in planning, managing, developing, and evaluating departmental strategy, initiatives and activities.

Job Description:

Salary Range: $78,000 - $88,500 per year; DOE

Job Description

The Knowledge Enterprise Technology Operations Manager is responsible for overseeing the day-to-day operations and continuous improvement of the Enterprise System for Research Administration (ERA), as well as other technology solutions, such as the Forecasting Tool and KE Data Warehouse. This role serves as a critical bridge between ASU's Research Operations teams, the user community, and the Knowledge Enterprise Research Technology Development Team. The KE Technology Operations Manager also collaborates closely with Project Managers, Business Analysts, Huron and other service providers to ensure optimal system performance, governance, and user experience.

Essential Duties

System Oversight & Optimization

Manage operations and enhancements for ERA, The Knowledge Enterprise (KE) Data Warehouse, the Forecasting Tool, and other Knowledge Enterprise technical solutions., ensuring reliability, scalability, and alignment with ASU's research administration and technology needs.
Collaborate with internal stakeholders and Huron to identify, prioritize, and implement system improvements.

Governance & Compliance

Lead and oversee governance routines for ERA, the KE Data Warehouse, the Forecasting Tool, and other Knowledge Enterprise technical solutions.
Ensure governance processes are transparent, inclusive, and aligned with institutional priorities.

Vendor & Contract Management

Review, inform, and support agreements for Huron and other vendor services.
Manage ongoing vendor relationships to ensure alignment with operational and institutional needs.
Serve as a liaison during contract-related discussions and negotiations.

Leadership & Business Coordination

Partner with leadership and business units to inform product needs, requirements, and development priorities.
Develop and maintain the product roadmap to guide short- and long-term system enhancements.
Track and report on budget expenditures and forecasts to ensure responsible financial stewardship.

Issue Resolution & Support

Coordinate the timely resolution of operational issues across functional and technical teams.
Act as a central point of contact for escalating and tracking system challenges through to resolution.

Agile/SCRUM Management

Manage the Agile/SCRUM development process for Operations and Projects, ensuring effective backlog prioritization, sprint planning, and delivery.
Facilitate collaboration between developers, analysts, and business stakeholders to achieve project goals.

Stakeholder Engagement & Communication

Serve as the primary liaison with key ASU stakeholders, including Research Operations, system users, and KE leadership.
Provide clear, timely communication on system performance, priorities, and upcoming changes.
Build and maintain strong relationships with senior leadership, fostering alignment between technical solutions and institutional goals.

Desired Qualifications

Demonstrated experience managing enterprise-level systems and processes, preferably in research administration or higher education.
Strong understanding of Agile/SCRUM methodologies with proven ability to lead cross-functional teams.
Excellent written and verbal communication skills; able to present complex issues clearly to senior leadership and diverse audiences.
Strong interpersonal skills with the ability to work collaboratively at all levels of the organization.
Experience with governance frameworks, process improvement, and roadmap development.
Ability to manage budgets, track expenditures, and provide accurate forecasts.
Experience reviewing and managing vendor agreements or contracts preferred.
Solid understanding of the distinctions between project management and operations management, and how the two functions complement one another.
Experience with project management information systems, including tools for planning, tracking, and reporting.
Demonstrated experience working with enterprise-level information systems.

Working Environment

Climate-controlled office setting subject to extended periods of being in a stationary position.
Constantly detects and operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Ability to clearly communicate and exchange accurate information to perform essential duties.
Expected to be responsive to customers, engaged in work production, resourceful, flexible, and respectful of others.
Hybrid working environment that includes partial on-site in an office setting and remote work

Department Statement:

Each year since 2016, ASU has been named the most innovative school in the nation, recognizing the university's culture of groundbreaking research and partnerships, as well as its commitment to helping students thrive in college and beyond. U.S. News and World Report has named ASU as the most innovative university all nine years the category has existed.

ASU Knowledge Enterprise advances research, innovation, strategic partnerships, entrepreneurship, and international development. Our success arises from solutions-focused, interdisciplinary research; an entrepreneurial approach that is embedded in every school and department; and a commitment to transform society in a positive way. To learn more about how Knowledge Enterprise is a place for your career to grow, visit https://research.asu.edu/about-us/careers.

At Operations Project Management, we are dedicated to building an authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly, we encourage you to apply anyway. We value your unique background and perspective, and you may be just the right candidate for this position or other roles on our team.

Working at ASU has additional perks and OUTSTANDING benefits, which include health, dental, and vision insurance plans; life insurance and disability programs; sick leave and holidays; ASU/UA/NAU tuition reduction for the employee and qualified family members; state and optional retirement plans; access to ASU recreation and cultural activities; and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator.

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Mesa/Tempe

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$14948.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description