Retail Operations Coordinator

T-Sa, 930a-630p, 40 hour a week, Regular Saturday availability is required.

The University of Utah Campus Store is seeking a Technology Sales Floor Lead which is a full-time, hourly leadership position responsible for driving sales performance, customer experience, merchandising execution, and daily sales floor operations within the technology retail department (Utech) of the University of Utah Campus Store. This role serves as a visible leader on the sales floor, maintaining an active presence with customers while supporting associates, reinforcing selling behaviors, and ensuring operational excellence.

This position is highly customer-facing and is expected to spend the majority of scheduled time on the sales floor engaging customers, promoting technology solutions, supporting service operations, and maintaining merchandising and inventory standards. The Technology Sales Floor Lead serves as a key resource for product knowledge, sales execution, and customer service while partnering closely with technicians, store leadership, and fellow associates to deliver a seamless customer experience. Regular Saturday availability is required.

Why Work at the University Campus Store?
At the University of Utah Campus Store, we make campus a family.

Every member of our team contributes to the success of students, faculty, staff, alumni, and visitors. Whether providing course materials, technology solutions, Starbucks beverages, official University merchandise, or exceptional customer service, our employees play an important role in supporting the University community.

We believe that hiring is about more than filling positions. We seek individuals who are committed to service, collaboration, accountability, and creating an environment where others feel welcomed and supported.

If you are passionate about helping others succeed and want to contribute to a positive campus experience, we encourage you to apply.

Learn more about our mission and values here www.store.utah.edu

• Serve as a visible leader on the sales floor, actively engaging customers, supporting team members, and reinforcing customer service and sales expectations throughout the shift.
• Model and promote exceptional customer service, consultative selling techniques, and professional conduct.
• Assist customers with product selection, purchasing decisions, and technology solutions by identifying needs and recommending appropriate products, services, and accessories.
• Meet or exceed individual sales goals while supporting departmental sales objectives.
• Promote complete technology solutions, including devices, accessories, protection plans, service offerings, custom orders, payroll deduction options, and tax-free purchasing benefits.
• Maintain advanced working knowledge of Apple and PC product lines, accessories, peripherals, protection plans, service offerings, and current technology trends.
• Educate customers on product features, compatibility, service options, repair services, purchasing programs, and available promotions.
• Assist with onboarding and training new associates while providing day-to-day guidance, product knowledge, and sales support to team members.
• Support management by communicating customer feedback, operational concerns, sales opportunities, and inventory needs.
• Provide basic troubleshooting assistance for common device and accessory issues and escalate advanced technical concerns to certified technicians when appropriate.
• Support service operations by gathering customer and device information, assisting with repair check-in and check-out processes, explaining repair options and timelines, and ensuring smooth customer handoffs to technicians.
• Assist Apple appointment customers and help manage customer expectations regarding service availability and repair timelines.
• Monitor inventory levels, perform cycle counts and inventory audits, identify discrepancies, and communicate replenishment or ordering needs.
• Receive, stock, organize, replenish, and maintain merchandise and accessories to ensure product availability and sales floor readiness.
• Execute and maintain visual merchandising standards, including product displays, promotional signage, accessory merchandising, and overall department presentation.
• Follow opening, closing, and daily operational procedures while maintaining a clean, organized, safe, and customer-ready environment.
• Process transactions accurately through the point-of-sale system, including tax-free purchases, payroll deduction sales, protection plan enrollments, and other technology retail transactions.
• Answer phones professionally and assist, resolve, or route customer inquiries as appropriate.
• Work collaboratively with associates, technicians, supervisors, and store leadership to support departmental goals and ensure a seamless customer experience.
• Participate in team meetings, training programs, product launches, promotional events, and ongoing professional development opportunities.
• Maintain compliance with University and Campus Store policies, procedures, and operational standards.

Three years of retail sales experience with one year of experience supervising employees and buying merchandise; and demonstrated human relations and effective communication skills required. Associate’s degree in Business, or a related field, or two years of related college work along with the above experience requirements or equivalency (2 years related work experience may be substituted for 1 year of education) is preferred. This position is not responsible for providing patient care.

• Minimum of three (3) years of retail sales or customer service experience.
• Previous experience in technology retail, consumer electronics, computer sales, or a retail lead role preferred.
• Demonstrated success in achieving sales goals and delivering exceptional customer service.
• Strong knowledge of Apple and PC hardware, accessories, and related technology products preferred.
• Experience with solution-based selling and consultative customer engagement.
• Experience with visual merchandising, inventory management, and retail operations.
• Strong communication, teamwork, organizational, and interpersonal skills.
• Experience using point-of-sale systems and retail technology platforms.
• Ability to multitask and adapt in a dynamic retail environment.
• Ability to stand for extended periods, lift merchandise, and perform physical retail duties throughout scheduled shifts.
• Flexibility to work evenings, weekends, and peak business periods as needed.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.


This position may require the successful completion of a criminal background check and/or drug screen.


The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.


Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.


Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.


To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.




Online reports may be submitted at https://oeo.utah.edu


https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.


As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.