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H MART
Retail Operations L&D Specialist
LMS
Edtech.com's Summary
H MART is hiring a Retail Operations L&D Specialist. The role involves developing and implementing standard operating procedures for store leaders, facilitating leadership and compliance training programs, and managing learning content using digital and AI tools. The specialist will also track training effectiveness and collaborate with regional and store managers to ensure operational alignment.
Highlights
- Develop Department Leader and Store Manager SOPs in partnership with SMEs.
- Design and execute SOP rollout strategies including training and review cycles.
- Support leadership pipeline development via Manager-in-Training programs.
- Create and facilitate learning programs in various formats including virtual and hybrid.
- Utilize AI and digital tools for creating and managing scalable learning content.
- Manage LMS content and track key learning KPIs such as completion and satisfaction rates.
- Partner with Regional Managers and Store Managers for cross-functional alignment.
- Must be bilingual in business-level Korean and English.
- Requires a Bachelor's degree or equivalent experience and at least 3 years in L&D, training, HR, or retail operations.
- Salary range $80,750 - $101,800 with benefits including health insurance, 401(k) match, paid time off, and employee discounts.
Retail Operations L&D Specialist Full Description
Retail Operations L&D Specialist
Job Category: Office
Requisition Number: RETAI008189
- Full-Time
- H MART - Headquarters | GSC
300 Chubb Ave
Lyndhurst, NJ 07071, USA
Job Details
Description
Responsibilities but not limited to:
- SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with Subject Matter Experts (SMEs), building on existing Visual SOPs
- Implementation & Execution Review: Design and execute SOP rollout strategies for stores (e.g., playbooks, posters, microlearning, on-site training) and establish an execution-review cycle to verify field adoption of operational standards
- Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
- Program Facilitation: Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats
- L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content, including guides, video assets, and job aids
- Digital & AI-Enabled Content: Leverage AI and a range of online tools (e.g., Claude Co-work, generative-AI assistants, LMS authoring, and video/design apps) to create, deliver, and manage scalable learning content and operating standards more efficiently
- Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and define, track, and report on key learning KPIs (completion rates, satisfaction scores, and behavioral changes)
- Stakeholder Management: Partner closely with Regional Managers, Store Managers, and headquarters departments to ensure cross-functional alignment
Qualifications / Skills:
- Bachelor's degree or equivalent experience
- Minimum of 3 years in L&D, training, HR, or retail operations
- Strong facilitation and project management skills
- Bilingual proficiency: business-level Korean and English
- Regular travel to store locations; occasional standing and walking during on-site store training and field observations
- Core Competencies
• Standards- and process-oriented thinking.
• Field orientation (learn-by-doing approach).
• Cross-cultural communication (US / Korea).
• Collaboration and influence across cross-functional team
Benefits:
- Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
- 401 (k) Retirement Plan with up to 5% match per company policy
- Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
- BTA Insurance (Business Travel Accident Coverage)
- Company provided lunch
- Paid-time off (PTO) and Paid Holidays per company policy
- Celebration & Condolence Benefits per company policy
- Employee Discount Program (5%)
- Holiday Gift certificates per company policy
- FSA (Flexible Spending Account) per company policy
- DCFSA (Dependent Child Care Spending Account) per company policy
Work Hours:
- MON-FRI, 9:00am to 6:00pm
Salary Range: $80,750 - 101,800
*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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