Sales Administrator, Enterprise Partnerships
🇺🇸 Remote - US
🕑 Full-Time
💰 $55,000 - $60,000
💻 Sales
🗓️ May 5th, 2023
Salesforce JiraAt 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
The Sales Administrator is a key member of the Enterprise Partnerships team, acting as a knowledgeable partner and process facilitator to executives in the department. They are expected to ensure that Enterprise Sales leaders' priorities are supported and that customer-facing deliverables are provided in an efficient and effective manner.
Responsibilities Include, But Are Not Limited To:
- Sales Support and Administration
- Receive deal input and details, create and process orders, completing backend processes in a timely manner.
- Ensure all client onboarding processes are completed in full, meeting relevant deadlines, providing follow up communication with clients on process and status.
- Maintain and update sales and customer records in SalesForce.
- Support the Government Team, Channel Team and SVP with administrative tasks.
- Clearly and timeously respond to incoming requests for information from internal and external parties, including University Partners and senior leadership.
- Work with marketing to ensure updated marketing materials are available and on demand for customers/prospects as requested.
- Help coordinate materials for RFP team from various stakeholders internally
- Engage with Clients/Partners
- Provide white glove service to all clients.
- Establish and maintain good relationships with customers and potential customers.
- Ensure all enquiries are acknowledged timeously.
- Keep up with product and service information and updates to accurately describe features of products and services.
- Collaborate with Internal Stakeholders
- Communicate across cross-functional teams.
- Expedite and troubleshoot orders through internal liaison.
- Improve processes and procedures by providing constructive feedback to key stakeholders.
- Direct feedback from customers to relevant departments, and relevant opportunity owner
Day-to-day Tasks:
- Sales Admin - SFDC
- Update SalesForce to ensure that the account details are correct
- Add an opportunity to the allocated account in SalesForce
- Allocate the respective presentation to the opportunities, including the participant quantities and discount offered
- Generate the specific Jira ticket needed
- Expense report tracking and fulfillment
- Liaise with clients/prospects regarding provision of marketing materials, pricing as directed
- Respond to all SalesForce cases assigned to Government Team, Channel Team and SVP
- Client onboarding & support
- Process the various client onboarding documents (CAA, DSA and/or Account Application and Participant details)
- Confirm once all participants are enrolled
- Follow up on payments and circulate info on paid/unpaid to account owners
- Liaison with Sales Ops / Finance / Legal / ECS & internal support
- Liaise with Sales Ops via Jira tickets, including issues relating to finance and legal, follow up on status of submissions from these groups back to opportunity owner, ensuring execution and flagging delays or blockers
- Liaise with internal teams on ad hoc projects
- Provide support to internal teams
Things That Should Be In Your Background:
- 3 - 4 Year Sales or Operational related qualification, preferred.
- Proven work experience as a Sales administrator or Sales support agent
- Proven experience with Salesforce/other CRM software, Google Workspace and MS Office (MS Excel in particular)
- Collecting, organizing, and filing sales orders using knowledge of paper and electronic filing systems
- Using strong attention to detail to enter customer data with perfect accuracy
- Understanding of sales performance metrics
- Excellent organizational and multitasking skills
- A team player with high level of dedication
- Ability to work under strict deadlines
While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Lanham, MD two days a week.
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S.benefits include:
Full-time, U.S.benefits include:
- Medical, dental, and vision coverage
- Life insurance, disability, and 401(k) employer match
- Employee stock purchase plan
- Free snacks and drinks in-office
- Generous paid holidays and leave policies, including unlimited PTO
- Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
The anticipated base salary range for this role is ($55,000 - $60,000), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com.
About 2U Inc. (NASDAQ: TWOU)
For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
