Sales Specialist – Institute for Computational and Data Sciences

Edtech.com's Summary

The Pennsylvania State University is hiring a Sales Specialist for the Institute for Computational and Data Sciences (ICDS). The role involves managing ICDS sales activities, responding to client inquiries, assessing needs to recommend services, coordinating sales fulfillment, and maintaining client relationships to support the research community using advanced computing resources.

Highlights

Primary contact for ICDS sales activities including new sales, renewals, and storage services
Respond to complex inquiries from faculty, researchers, administrators, and staff
Prepare sales proposals and maintain long-term client relationships
Coordinate fulfillment with financial, administrative, and technical teams
Facilitate onboarding and manage READ seed credit processes and ICDS seed programs fulfillment
Resolve first-level technical support issues and escalate as needed
Support external engagements with industry partners and represent ICDS at events
Required skills: professional sales or account management experience, client liaison experience, ability to manage multiple priorities, knowledge of computing and storage services
Desired skills: strong client relationship management, technical and non-technical communication, familiarity with high-performance computing, problem resolution, process improvement
Education: Bachelor's degree with 1+ years experience or equivalent; salary range $51,000 to $74,000; on-site work required

Sales Specialist – Institute for Computational and Data Sciences Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICSâ

The Institute for Computational and Data Sciences (ICDS) at Penn State is seeking a Sales Specialist (Sales Specialist - Intermediate Professional) to join our Technical Support and Sales team.

ICDS works with researchers from more than 70 academic departments from nearly all of Penn State's academic colleges and campuses, facilitating new collaborations, funding new areas of research, collaborating to overcome computational and data science challenges, building a diverse community of scholars, and providing a robust supercomputer for the Penn State community, called Roar. ICDS seeks to equip researchers with the most cutting-edge computing tools and resources to further their science, and as a part of ICDS, you will be contributing to this goal.

The position will report to the Assistant Director of Innovation and Outreach.

As the Sales Specialist, your responsibilities include:

Serve as primary point of contact for ICDS sales activities, including new sales, renewals, and storage services
Respond to complex client inquiries across faculty, researchers, administrators, and staff.
Assess client needs and recommend appropriate ICDS services and solutions.
Prepare and deliver sales proposals and service recommendations.
Maintain client relationships and support long-term service engagement.
Lead client relationship management activities, including reporting and record maintenance.
Act as point of contact for all ICDS sales fulfillment activities.
Coordinate with financial, administrative, and technical teams to ensure timely fulfillment.
Facilitate new client onboarding, including account setup, access management, and documentation.
Lead READ seed credit processes, including Tier 1 requests and support for Tier 2 and 3 requests.
Manage fulfillment activities for ICDS seed programs.
Serve as point of contact for client business support tickets.
Resolve level 1 technical support issues; coordinate escalations as needed.
Identify process improvement opportunities to enhance client experience.
Support external engagement with industry partners and sponsors.
Represent ICDS at Penn State events and outreach activities.
Maintain current knowledge of ICDS services and computing resources.

Required experience and skills include the following:

Experience in professional sales, client services, or account management across varied audiences, including students, faculty, and administrators
Experience serving as a primary client liaison
Demonstrated ability to manage multiple priorities independently
Ability to work with complex computing and storage services

Demonstrated skill sets include:

Strong client relationship management
Effective communication with both technical and non-technical audiences
Working knowledge of high-performance computing or similar environments
Ability to assess client needs and recommend appropriate solutions
Cross-functional coordination
First-level problem resolution
Strong attention to detail
Process improvement capability

Multilingual capabilities are a big plus, as they help strengthen client support and expand accessibility.

Work Arrangement: This position requires on-site work and is not supportive of remote work.

Application Materials: Applications should include a current Curriculum Vitae (CV) or a Resume, and a cover letter expressing the candidate's interest in the role to receive full consideration.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Bachelor's Degree1+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $51,000.00 - $74,000.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

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