Edtech.com's Summary

Lakeshore Learning Materials, LLC is hiring a Sales Support Specialist. The role involves supporting daily operations for the Sales Support department, acting as the primary contact for CCPs, managing sales rep territories, and coordinating with multiple internal departments to ensure a seamless customer experience. The specialist will handle tasks including customer advocacy, expedited freight, issue resolution, and new account setup.

Highlights

Support Sales Support department operations by collaborating with Inside and Outside Sales teams
Serve as primary contact for CCPs and liaise between customers and internal departments
Manage assigned sales territories and resolve issues collaboratively
Perform administrative duties such as correspondence and project coordination
Key functions include CCP coordination, stock checks, customer advocacy, expedited freight, issue resolution, inventory requests, new account setup, and gift cards
Proficient in Microsoft Suite; knowledge of Salesforce.com is a plus
Requires high school diploma or equivalent; college degree preferred
At least 2 years of customer support experience
Strong communication, problem-solving, multitasking, and decision-making skills
Hourly pay range between $22.36-$30.05, bonus eligible, with comprehensive benefits and employee perks

Sales Support Specialist (Hybrid) Full Description

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, over 50 stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things and believe that every new day brings opportunities for growth.

Job Description

We are currently seeking a Sales Support Specialist to join our team. In this role, you will serve as a liaison between our corporate office and the sales field—supporting our outside sales representatives in multiple capacities. The position requires extensive administrative experience, strong multitasking abilities in a fast-paced environment and the ability to excel in a supporting role. Sales experience is not required, but knowledge of the selling process is a definite plus. The ideal candidate possesses an egoless, collaborative approach to producing great work.

A day on the job looks like this:

Supporting daily operations for the Sales Support department by collaborating with Inside/Outside Sales
Serving as the primary point of contact for CCPs and acting as a conduit between the customer and our internal departments to ensure a seamless customer experience
Managing assigned sales rep territories, including effective problem-solving and working collaboratively with other departments as needed
Composing various forms of correspondence to maintain clear communication with all end users
Ensuring projects are completed in a way that satisfies all stakeholders
Key functions including: CCP coordination, stock checks, customer advocacy, expedited freight, issue resolution, inventory requests, new account setup and gift cards

Qualifications

Got the skills and experience? Here’s what we’re looking for:

High school diploma or equivalent (college degree preferred)
2 years of experience in customer support
Proficient in Microsoft Suite
Knowledge of Salesforce.com is a plus
Exceptional customer service skills when working with both customers and internal departments
High-level administrative skills
Strong sense of urgency and a “can-do” attitude
Excellent problem-solving and decision-making skills
Ability to juggle and prioritize multiple projects in a fast-paced setting
Superb written and verbal communication skills
Great attention to detail
Egoless, collaborative approach to producing great work

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $22.36-$30.05 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

Bonus eligible
Paid leave for new parents to support work/life balance and family bonding
Excellent medical/dental and vision coverage—EPO, PPO and HSA
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits—choose what you like, ignore the rest
On-site preschool for our employees’ children
On-site employee gym for all levels/fitness needs
Generous employee discount
Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you.

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers

Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1

Original Job Description

Company Description

Job Description

A day on the job looks like this:

Supporting daily operations for the Sales Support department by collaborating with Inside/Outside Sales
Serving as the primary point of contact for CCPs and acting as a conduit between the customer and our internal departments to ensure a seamless customer experience
Managing assigned sales rep territories, including effective problem-solving and working collaboratively with other departments as needed
Composing various forms of correspondence to maintain clear communication with all end users
Ensuring projects are completed in a way that satisfies all stakeholders
Key functions including: CCP coordination, stock checks, customer advocacy, expedited freight, issue resolution, inventory requests, new account setup and gift cards

Qualifications

Got the skills and experience? Here’s what we’re looking for:

High school diploma or equivalent (college degree preferred)
2 years of experience in customer support
Proficient in Microsoft Suite
Knowledge of Salesforce.com is a plus
Exceptional customer service skills when working with both customers and internal departments
High-level administrative skills
Strong sense of urgency and a “can-do” attitude
Excellent problem-solving and decision-making skills
Ability to juggle and prioritize multiple projects in a fast-paced setting
Superb written and verbal communication skills
Great attention to detail
Egoless, collaborative approach to producing great work

Additional Information

And here’s our end of the bargain!

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

Bonus eligible
Paid leave for new parents to support work/life balance and family bonding
Excellent medical/dental and vision coverage—EPO, PPO and HSA
401(k) retirement plan with company contribution (because you will retire someday)
Flexible benefits—choose what you like, ignore the rest
On-site preschool for our employees’ children
On-site employee gym for all levels/fitness needs
Generous employee discount
Casual dress…and we really mean it

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1

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Sales Support Specialist (Hybrid)

Edtech.com's Summary

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