Edtech.com's Summary

Florida State University is hiring a Salesforce Developer to configure, build, and support the Salesforce platform behind the university’s customer relationship management and digital engagement tools. The developer joins the Digital Experience and Transformation team in the university’s central Information Technology Services (ITS) organization, building custom applications, integrating third-party tools, and maintaining FSU’s Salesforce Communities. The role also supports platform releases and works with business analysts and project managers on project plans.

Highlights

Configure and develop on Salesforce Service Cloud, Sales Cloud, Marketing Cloud, and Self-Service, creating custom applications and processes within the CRM.
Integrate third-party tools and platforms, working with the integration team to set up the Salesforce environment to receive required data.
Monitor scheduled and bulk data load jobs and lead the effort to resolve any issues that arise.
Build and maintain FSU’s Salesforce Communities, customizing page layouts with Aura components, the Lightning Component Framework, Visualforce, Apex, and triggers.
Support the platform technical lead in scheduling, coordinating, and managing releases, creating changesets or packages with tools such as Salesforce SFDX, VS Code, and Ant.
Provide end-user troubleshooting and technical assistance for bug fixes, enhancements, and how-to questions.
Work with business analysts and project managers to deliver on project plans and provide technical analysis of proposed solutions.
Bachelor’s degree in computer science, MIS, or a related field plus four years of experience, or a master’s degree plus two years of work experience.
Preferred: Salesforce Certified Platform Administrator and Salesforce Certified Platform App Builder certifications.

Salesforce Developer Full Description

Job ID: 63855

Location: Tallahassee, FL

Full/Part Time: Full-Time

Regular/Temporary: Regular

Department

This position is within FSU’s Department of Information Technology Services (ITS)

Information Technology Services is the central IT organization for Florida State University, providing IT support and technology leadership to a varied community. ITS is dedicated to delivering an effective, comprehensive and secure technology infrastructure. Within ITS, the Digital Experience and Transformation team delivers custom applications, CRM solutions, web hosting, and a range of community platforms for FSU. The DX DevOps team provides Salesforce application development and support.

Responsibilities

This position is responsible for performing highly specialized work by utilizing consulting, troubleshooting, and problem-solving skills to address problems and issues within programming and software. Provides configuration, development, and system administration on customer relationship management and digital engagement technologies.

Responsible for performing highly specialized Information Technology work on the Salesforce platform.

Configures and develops on the Salesforce platform using the suite of Salesforce products including Service Cloud, Sales Cloud, Marketing Cloud, and Self-Service. Creates custom applications and processes within the CRM, integrates third-party tools and platforms, troubleshoots and solves technical issues. Monitors scheduled and bulk data load jobs and leads the effort to resolve any issues. Works with the integration team to get access and set up the Salesforce environment to receive the required data. Participates in efforts to develop and execute testing, training, and documentation. Provides technical assistance and end-user troubleshooting for bug fixes, enhancements, and “how-to” assistance. Develops with a goal of maintainability in mind. Pro-actively engages in continuous improvement efforts for application design, support, and practice development efforts.

Configures, develops, and maintains FSU’s Salesforce Communities and the overall user interface. Customizes visual layouts to provide users with the most relevant experience possible using an array of technologies including Aura components, Lightning Component Framework, Visualforce, Apex, triggers, MVC architecture; may draw from other technologies including CSS, JavaScript, or jQuery.

Contributes to the successful release of all new and changed work items through the development environment. Supports the platform technical lead in scheduling, coordinating, and managing releases across the Salesforce platform. Creates changesets or packages for releases with tools such as XML, Salesforce SFDX tools, VS code, and Ant.

Works with the business analysis section and project management teams to understand and deliver on project plans and provide technical analysis of proposed solutions. Collaborates with colleagues from other functional and technical teams at the University. Analyses usage trends and develops pertinent standards and guidelines. Performs duties in compliance with ITS policies, guidelines, and processes pertaining to support requests, work orders, project management, change management, and incident management. Appropriately utilizes associated tools in accordance with ITS standards.

Qualifications

Bachelor’s degree in Computer Science, MIS, or other appropriate degree and four years’ experience or Master’s degree and two years of work experience.

Preferred Qualifications

Salesforce Certified Platform Administrator

Salesforce Certified Platform App Builder

Considerations

This is an A&P position.

This position requires successful completion of a criminal history background check.

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Edtech.com's Summary

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