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Elsevier
Salesforce Software Engineer
Salesforce
Apex
AI
Edtech.com's Summary
Elsevier is hiring a Salesforce Software Engineer to build and maintain Service Cloud and Experience Cloud solutions for the Digital Business Solutions team. The work covers Apex, Lightning Web Components, Flows, and integrations, along with AI-powered enhancements such as Agent force and Einstein features. Engineers work with business analysts and product owners to turn requirements into scalable Salesforce solutions.
Highlights
- Builds and maintains Service Cloud capabilities such as case routing, Omni-Channel, and Knowledge
- Creates Experience Cloud portals and self-service experiences for internal and external users
- Prototypes and implements AI enhancements including Agent force agents and Einstein features
- Writes and reviews specifications for Apex classes, LWC components, Flows, and integrations
- Resolves technical issues, including Level 2/3 escalations, and joins on-call rotations as needed
- Follows code review and release management standards in Agile or Waterfall environments
- Requires 3+ years of software engineering with hands-on Salesforce development
- Requires Salesforce Platform Developer I certification and a BS in Engineering or Computer Science, or equivalent experience
- Offers On-Site work in Chennai, India with flexible hours, free transport, and subsidized food
- Includes group health and life insurance, long-service awards, and a range of leave types
Salesforce Software Engineer Full Description
Salesforce Software Engineer-III
Do you enjoy driving the software strategy for complex software systems?
About our Team
Digital Business Solutions (DBS) delivers innovation and solves customer and business problems by leveraging the power of technology, data, and — increasingly — AI. We partner with sales and service stakeholders to deliver frictionless case management, self-service, and partner/customer-facing experiences, applying AI-driven automation — including Agent force and Einstein capabilities — where it measurably improves efficiency, personalization, and customer outcomes. We provide the expertise to understand business challenges and translate them into practical, scalable, and responsible solutions.
About the Role
This position performs moderately difficult research, design, and software development assignments within the Salesforce ecosystem, with a focus on Service Cloud, Experience Cloud, and AI-powered solutions (Agent force, Einstein, and related generative/predictive AI tooling). The position should have the ability to work on individual pieces of work and solve problems including the design of program flow for Apex, Lightning Web Components (LWC), and integration logic, effective coding, and unit testing (Apex test classes, Jest for LWC).
Responsibilities
- Interface with business analysts, product owners, and other technical personnel to finalize requirements for Service Cloud, Experience Cloud, and AI-driven features
- Write and review portions of detailed specifications for the development of system components of moderate complexity, including Apex classes, LWC components, Flows, and integrations
- Work closely with other development team members to understand moderately complex product requirements and translate them into scalable Salesforce solutions
- Design, build, and maintain Service Cloud capabilities (case routing, Omni-Channel, Knowledge, automation) that support large-scale support operations
- Design, build, and maintain Experience Cloud portals and self-service experiences for internal and external users
- Evaluate, prototype, and implement AI-powered enhancements (e.g., Agent force agents, Einstein features, prompt-based automation) to improve case deflection, agent productivity, and user self-service
- Successfully implement development processes, coding best practices, and code reviews aligned with Salesforce platform governance and release management standards
- Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders, including DevOps/release management and admin teams for adjacent platforms
- Resolve technical issues as necessary, including Level 2/3 escalations from support teams
- Keep abreast of new Salesforce releases (three annual platform releases) and emerging AI capabilities relevant to Service and Experience Cloud
- Complete bug fixes and participate in on-call or escalation rotations as needed
- All other duties as assigned
Requirements
- Proficiency with Apex, SOQL/SOSL, and other data manipulation languages within the Salesforce platform
- Understanding of Salesforce data modeling principles, including object relationships, sharing rules, and large data volume (LDV) considerations
- Ability to work with complex, multi-org data models and integrations (e.g., MuleSoft, REST/SOAP APIs, Platform Events)
- Proficiency in development languages including but not limited to: Apex, JavaScript, Lightning Web Components (LWC), Aura, HTML, XML, SQL, and SOQL; familiarity with Java/J2EE, C/C++, .Net a plus for integration work
- Hands-on experience configuring and extending Service Cloud (Case Management, Omni-Channel, Service Console, Knowledge, CTI integrations)
- Hands-on experience building and customizing Experience Cloud sites (LWR/Aura templates, community components, guest user security, self-service portals)
- Working knowledge of Salesforce AI capabilities —Agent force agents, Einstein Bots, Prompt Builder, Einstein Case Classification/Reply Recommendations, and how to responsibly integrate generative AI into service and self-service workflows
- Familiarity with industry best practices for code coverage and Salesforce release governance (sandboxes, change sets, CI/CD via Copado/Gearset/SFDX)
- Ability to work well with internal and external technology resources, including business analysts and third-party ISV vendors
- Ability to write and review portions of detailed specifications for the development of system components of moderate complexity
- Knowledge of software development methodologies (e.g., Agile, Waterfall)
- Knowledge of data storage subsystems, including Salesforce storage limits, Big Objects, and archiving strategies
- Knowledge of test-driven development and Salesforce testing frameworks (Apex unit tests, Jest, Salesforce DX scratch orgs)
- Ability to complete moderately complex bug fixes and root-cause analysis across declarative (Flow) and programmatic (Apex/LWC) automation
- Good oral and written communications skills, including the ability to explain technical trade-offs to non-technical stakeholders
- 3+ years of Software Engineering experience, including hands-on Salesforce development
- BS Engineering/Computer Science or equivalent experience required
- Salesforce Platform Developer I certification required; Platform Developer II, Service Cloud Consultant, or Experience Cloud Consultant certification a plus
- Experience with AI features within Salesforce (Agent force, Einstein Copilot/Bots, Prompt Builder, Einstein for Service) preferred
Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Group Health Insurance Policy (covering self and family)
- Group Life insurance/accident policy
- Generous long-service awards
- New Baby gift
- Subsidized food provided (applies to India - Chennai)
- Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, Gazetted Public Holiday and Maternity/Paternity Leave
- Free Transport provided to and from the office (applies to India - Chennai)
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
