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IXL Learning
School Membership Specialist
K-12
Salesforce
Edtech.com's Summary
IXL Learning is hiring a School Membership Specialist to support schools and educators who use IXL and Education.com, answering their questions and solving problems so they have an excellent experience. The specialist explains product features and benefits, prepares new, renewal, and upgrade quotes, and records every customer interaction in Salesforce. They also partner with internal teams to drive new business and high renewal rates.
Highlights
- Explain key features and benefits of IXL and Education.com to customers through email and phone queues
- Generate quotes for new customers, plus renewal and upgrade quotes for existing ones
- Keep detailed records of new business, renewals, and customer communications in Salesforce
- Develop a deep understanding of IXL's products and what sets them apart from competing programs
- Partner with internal teams to drive new business, high renewal rates, and a smooth customer experience
- Submit purchase orders and assist with credit card and check payments
- Share ideas and feedback to streamline and improve workflows
- Hold a BA/BS degree and 3+ years of customer service experience, with K-12 education experience a plus
- Bring exceptional phone skills and experience with G Suite, Excel, and Salesforce
- Work from the Raleigh-area office as part of the School Membership team
School Membership Specialist Full Description
IXL Learning, a global edtech leader with personalized learning products used by millions of students worldwide, is seeking an upbeat, customer-focused, and analytical individual to join the School Membership team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.
As a School Membership Specialist, you’ll be supporting schools and educators by responding to questions, solving problems and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base.
This position requires you to be in our Raleigh, NC, area office.
WHAT YOU'LL BE DOING
- Clearly explain key product (IXL and Education.com) features and benefits to customers through email and phone queues
- Generate quotes for new customers as well as renewal and upgrade quotes for existing customers
- Keep detailed records of new business and renewal activities, as well as customer communications in Salesforce
- Develop a deep understanding of IXL’s products (IXL and Education.com) and what sets us apart from competing programs
- Partner with internal teams to drive new business sales, high renewal rates, and ensure a smooth customer experience
- Share ideas and feedback to help streamline and improve workflows
- Submit purchase orders and assist with credit card and check payments
- Deliver outstanding customer service and support to our new and current customers
- Additional projects as assigned
WHAT WE'RE LOOKING FOR
- BA/BS Degree
- 3+ years of customer service experience
- Experience in K-12 education is a plus
- Exceptional phone skills
- Comfortable with technology and passionate about bringing technology into the classroom
- Energetic self-starter who thrives in a fast-paced team environment
- Strong written and oral communication skills
- Detail-oriented and exceptionally organized
- Experienced with G Suite, Excel, and Salesforce
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
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