Edtech.com's Summary

IXL Learning is hiring a School Membership Specialist, Rosetta Stone. The role involves supporting schools and educators by responding to inquiries, managing subscription renewals, and delivering exceptional customer service. The specialist collaborates with internal teams to ensure a smooth customer experience and handles various administrative tasks using Salesforce and other tools.

Highlights

Prepare and send subscription renewal and upgrade quotes for existing customers
Partner with internal teams to drive high renewal rates and ensure smooth customer experience
Maintain detailed customer records using Salesforce
Explain product features and benefits via email and phone
Process purchase orders and assist with payments
Provide outstanding customer service to schools and educators
BA/BS degree required
Minimum 3 years of customer service experience; K-12 education experience a plus
Proficient with G Suite, Excel, and Salesforce
Strong written and oral communication skills, and exceptional phone skills

School Membership Specialist, Rosetta Stone Full Description

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join the Membership Services team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. You are well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.

#LI-RD1

As a School Membership Specialist for Rosetta Stone, you’ll be supporting schools and educators by responding to questions, solving problems and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU'LL BE DOING

Prepare and send subscription renewal and upgrade quotes for existing customers
Partner with internal teams to drive high renewal rates and ensure a smooth customer experience
Keep detailed records of renewal activities and customer communications in Salesforce
Clearly explain key product features and benefits to customers through email and inbound calls
Develop a deep understanding of Rosetta Stone’s products to confidently speak to what makes our offerings stand out
Share ideas and feedback to help streamline and improve the renewal process
Process purchase orders and assist with credit card and check payments
Deliver outstanding customer service and support to our current customers
Take on additional projects as needed

WHAT WE'RE LOOKING FOR

BA/BS Degree
3+ years of customer service experience
Experience in K-12 education is a plus
Exceptional phone skills
Comfortable with technology and passionate about bringing technology into the classroom
Energetic self-starter who thrives in a fast-paced team environment
Strong written and oral communication skills
Detail-oriented and exceptionally organized
Experienced with G Suite, Excel, and Salesforce

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an Equal Opportunity Employer.

Original Job Description

This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

WHAT YOU'LL BE DOING

Prepare and send subscription renewal and upgrade quotes for existing customers
Partner with internal teams to drive high renewal rates and ensure a smooth customer experience
Keep detailed records of renewal activities and customer communications in Salesforce
Clearly explain key product features and benefits to customers through email and inbound calls
Develop a deep understanding of Rosetta Stone’s products to confidently speak to what makes our offerings stand out
Share ideas and feedback to help streamline and improve the renewal process
Process purchase orders and assist with credit card and check payments
Deliver outstanding customer service and support to our current customers
Take on additional projects as needed

WHAT WE'RE LOOKING FOR

BA/BS Degree
3+ years of customer service experience
Experience in K-12 education is a plus
Exceptional phone skills
Comfortable with technology and passionate about bringing technology into the classroom
Energetic self-starter who thrives in a fast-paced team environment
Strong written and oral communication skills
Detail-oriented and exceptionally organized
Experienced with G Suite, Excel, and Salesforce

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation's largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

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School Membership Specialist, Rosetta Stone

Edtech.com's Summary

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