Absorb Software
Senior Account Manager
CRM
LMS
MEDDPICC
Edtech.com's Summary
Together Mentorship, part of Absorb Software, is hiring a Senior Account Manager to lead revenue protection and growth within a portfolio of customer accounts. The role involves managing renewals, driving product adoption, identifying expansion opportunities, and ensuring accurate revenue forecasting to support the company's Net Revenue Retention goals.
Highlights
- Manage full renewal and expansion lifecycle for assigned accounts.
- Maintain strong Gross Revenue Retention and exceed 100% Net Revenue Retention.
- Identify and close expansion opportunities based on product adoption signals.
- Build account plans focused on customer outcomes and conduct quarterly business reviews.
- Establish relationships with key stakeholders and customer decision-makers.
- Collaborate with Customer Success, Product, and Support teams for seamless customer experience.
- Maintain CRM hygiene and accurate forecasting; apply basic MEDDPICC principles.
- Requires 2-5 years in SaaS Account Management or related revenue roles with proven renewal experience.
- Preferred experience includes HR tech background, value-based selling, and multi-year agreement negotiations.
- Offers comprehensive health benefits, flexible remote work, career growth opportunities, and employee-driven DE&I programs.
Senior Account Manager Full Description
Senior Account Manager
Location
Remote US
Employment Type
Full time
Location Type
Remote
Department
Account Management
Overview
Application
“At Together Mentorship, our Account Management team exists to create real, lasting value for every customer we serve. We invest just as deeply in our people—building an environment where you can grow, contribute, and do your best work alongside a team that genuinely supports one another. If you care about impact, relationships, and being part of something meaningful, you’ll feel at home here.”- Jon Clement-Smith, VP Sales
About the role:
Together (an Absorb company) is seeking a performance-driven Senior Account Manager to join our growing Account Management organization. This role is central to our Net Revenue Retention (NRR)-driven operating model, where every Account Manager is accountable for both protecting and growing revenue within their portfolio.
As a Senior Account Manager, you’ll manage a book of business, owning the full renewal and expansion lifecycle. You will build strong customer relationships, drive adoption, identify early expansion opportunities, and ensure the forecast discipline required for predictable revenue performance. This is an ideal opportunity for a rising SaaS AM professional who thrives in a growth-focused environment and wants to build the foundational skills to progress into increasingly strategic and complex account portfolios.
Absorb Culture - Absorb LMS
What you’ll do:
- Own all renewal processes and outcomes for your account portfolio.
- Maintain strong Gross Revenue Retention (GRR) and deliver 100%+ Net Revenue Retention (NRR).
- Identify and close incremental expansion opportunities tied to product adoption signals.
- Support customer movement toward multi-year agreements to improve long-term retention and account stability.
- Build and maintain foundational account plans with a focus on customer outcomes.
- Establish effective stakeholder maps and manage day-to-day relationships with customer champions and decision-makers.
- Monitor usage and adoption trends to proactively address risks and surface expansion pathways.
- Conduct quarterly business reviews with all customers to ensure their objectives are being achieved .
- Partner cross-functionally with Customer Success, Product, and Support to deliver a seamless customer experience.
- Maintain superior CRM hygiene and forecasting accuracy.
- · Execute the renewal playbook consistently, including preparation, negotiation fundamentals, and close plans.
- Apply basic MEDDPICC principles to expansion opportunities.
- Contribute to internal process improvements to accelerate team effectiveness.
- Ensure consistent, high-quality customer engagement and communications across the customer lifecycle
- Actively contribute to department-wide and cross-functional initiatives by sharing insights, best practices, and strategic recommendations that improve customer experience and revenue outcomes
What you’ll bring:
- 2–5 years of experience in SaaS Account Management, Customer Success, or post‑sale revenue roles.
- Proven experience managing renewals or expansion opportunities.
- Strong relationship-building skills with comfort engaging both day‑to‑day and operational contacts.
- Strong organization skills, forecasting precision, and CRM discipline.
- Ability to learn value frameworks, negotiation fundamentals, and expansion methodologies.
Preferred
- A background in HR tech and helping companies create great working environments for their teams
- Exposure to MEDDPICC, value-based selling, or structured renewal processes.
- Experience influencing multi-year agreement structure and positioning.
- Demonstrated track record of achieving revenue targets or retention goals.
Are you ready to become an Absorber?
What we offer:
· Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Who are we?
Together Mentorship Software is part of Absorb Software, a remote-first company that provides innovative people development solutions to organizations around the world. Together helps organizations design, launch, and scale impactful mentorship programs that drive employee growth, inclusion, and retention.
Our values are simple:
· We achieve exceptional results by genuinely caring about each other and the work we do
· We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
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