Frontline Education
Senior Advisor, Analytics - Business Analytics
🇺🇸 Hybrid - TX
🕑 Full-Time
💰 TBD
💻 Customer Success
🗓️ March 29th, 2024
Customer Success K-12 SaaSDescription
Location Requirements: This role is Hybrid to one of our offices: Wayne, Austin, or Naperville. This role is based in the Eastern or Central Standard Time Zones.
Your role on the team:
As a Senior Advisor, Analytics, you will support customers as a subject matter expert (SME) in the successful use and application of Frontline Solutions, primarily our Business Analytics suite, including monthly budgeting and multi-year financial forecasting solutions. As part of this support, you will establish and grow relationships, assist users with product use, connect customers to the product’s outputs and values based on their needs, and support the overall education of the market through participation in webinars, industry conferences, and similar events. As part of Frontline Education’s Customer Success team, the Analytics Advisors also partner closely with Sales, Marketing, Products, and other internal teams to support the success of Frontline Education’s strategy and objectives.
You can expect to:
- Provide value-adding advisory service to customers to support their success with Frontline solutions. The advisory service model includes both in person and remote engagements, with some being 1 to 1 with customers and some being 1 to many (webinar, workshops, etc.)
- Support the onboarding of new customers including data acquisition and implementation, building out reports and dashboards, and training users.
- Contribute to the attainment of retention objectives through delivery the advisory services that support excellent customer experiences and ultimately customer advocacy.
- Contribute to the attainment of revenue objectives by identifying and developing additional revenue opportunities within existing customer base.
- Share the “customer voice” internally with stakeholders including other customers, sales, marketing, product, and software development teams.
- Monitor legislative environments, industry requirements and trends. Externally, educate the market on how to use Frontline solutions to adapt to changes. Internally, advise stakeholders on changes and how to adapt to them.
- Support planning and delivery of value-add content for conferences, webinars, workshops, and other customer events.
- Contribute to sales presentations, proposals, marketing plans and support materials as needed.
- Use CRM and other applications to document and track customer interactions, services provided and issue resolution.
- Provide training, support, and guidance to others within Frontline as needed.
- Other responsibilities and duties as assigned.
What you bring to the role:
- Ability to establish and maintain positive working relationships (internally and externally) that build customer trust and commitment.
- Proficiency preparing clear and concise project presentations, business cases, project proposals/strategies, and data analysis with conclusions and recommendations.
- Ability to prioritize, multi-task, and perform effectively in ambiguous, autonomous situations.
- Proven ability to engage people effectively at all levels within client organizations.
- Ability to anticipate customer needs and adapt as needed to achieve mutually beneficial objectives and goals.
- Ability to effectively record customer interaction, both face-to-face and through remote service and support.
- Demonstrated record of analytical skills, issue resolution, and effective communication and presentation skills.
- Demonstrated success in project management.
- Ability to travel 10% of the time with periodic extended time away for conferences and company meetings
Education & Experience
- Bachelor’s degree in education, Finance, Accounting, Marketing, Mathematics, Statistics, Computer Science or other related field or equivalent work experience (Master’s degree preferred)
- Experience in technology implementation, account management, or client support roles (SaaS technology preferred)
- Experience as a school finance administrator or a role working within the business office of a K-12 public school district
- Experience working with education-related state organizations and/or associations.
Who we are:
Frontline Education is a pioneer of school administration software purpose-built for K-12 districts. We provide innovative, connected solutions for student and special programs, business operations, and human capital management with powerful data and analytics to empower educators and administrators. We earn the trust of K-12 leaders across the U.S. by serving as a consistently high-performing, forthright partner of school districts through every dimension of the company.
We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of “we” instead of “me.” We believe in the philosophy of servant leadership and that it’s all about putting others first. We also value the balance between family and work.
Frontline embraces diversity, equity, and inclusivity. We are intentionally building a workplace that respects, supports, and values the identities of all our employees. We believe this to be foundational in developing a strong community in our company. Frontline Education is an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
The perks of being a Frontliner:
Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges. We offer a tuition reimbursement program for eligible college credit coursework available to employees depending on their status and length of employment.
