Senior Assistant Director for Financial Aid Operations and Student Experience

🇺🇸 Hybrid - North Carolina 🕑 Full-Time 💰 $81K - $85K 💻 Financial Aid 🗓️ November 5th, 2026

Canva CRM

Edtech.com's Summary

The University of North Carolina at Chapel Hill is hiring a Senior Assistant Director for Financial Aid Operations and Student Experience. This role leads financial aid operational readiness, technology integration, process improvements, and student experience initiatives by managing projects, supervising staff, and leveraging technology like Slate CRM to ensure accurate and compliant financial aid services while enhancing efficiency and student engagement.

Highlights

Lead financial aid operational readiness, aid-year startup activities, regulatory implementation, and process improvements.
Supervise two staff members and manage projects using Asana across multiple teams.
Serve as a functional expert in Slate CRM to develop queries, automated workflows, forms, and communications.
Partner with stakeholders to assess needs, design tech solutions, test functionality, and maintain effective financial aid technology.
Improve student experience by managing website content, developing targeted communications, and ensuring accessibility and usability.
Required skills include strong knowledge of financial aid regulations, program administration, Slate CRM, project management, and staff supervision.
Preferred software knowledge: Adobe Creative Suite, Microsoft Office, WordPress, Asana, Canva, Microsoft Teams, and PeopleSoft financial aid processing.
Required education: Relevant post-Baccalaureate degree or Bachelor's degree with at least 1 year relevant experience.
Compensation range is $81,000 to $85,000 annually.
The position offers a hybrid work schedule and requires excellent communication, analytical, and problem-solving skills.