Missouri State University logo

Missouri State University

Senior Centralized User Support Specialist

🇺🇸 Springfield, MO 🕑 Full-Time 💰 $59K 💻 Information Technology 🗓️ January 13th, 2026

Edtech.com's Summary

Missouri State University is hiring a Senior Centralized User Support Specialist. This role provides technical leadership and support services either through the Client Services or Help Desk teams to ensure continuous high-quality IT support for university students, faculty, and staff. The position also involves project management, supervising student employees, and contributing to IT service delivery improvements.

Highlights
  • Assist IT Support Administrator in implementing effective IT service delivery practices.
  • Serve as technical lead on projects of moderate scope including server maintenance and system testing.
  • Provide deskside support to employees or phone, email, chat, and in-person support to students and staff.
  • Lead planning, training, supervision of Graduate Assistants and student employees.
  • Manage asset and inventory, and analyze software and system improvements.
  • Require knowledge of network topologies, file server administration, and diagnostic techniques.
  • Must have bachelor’s degree or equivalent with preferred computer-related field background.
  • Three years of relevant user support and supervisory experience in higher education required.
  • Salary is $58,676 annually with exempt, full-time regular appointment.
  • Applicants must be authorized to work full-time in the U.S. without visa sponsorship.