Senior Centralized User Support Specialist

🇺🇸 Springfield, MO 🕑 Full-Time 💰 $59K 💻 Information Technology 🗓️ January 13th, 2026

Edtech.com's Summary

Missouri State University is hiring a Senior Centralized User Support Specialist. This role provides technical leadership and support services either through the Client Services or Help Desk teams to ensure continuous high-quality IT support for university students, faculty, and staff. The position also involves project management, supervising student employees, and contributing to IT service delivery improvements.

Highlights

Assist IT Support Administrator in implementing effective IT service delivery practices.
Serve as technical lead on projects of moderate scope including server maintenance and system testing.
Provide deskside support to employees or phone, email, chat, and in-person support to students and staff.
Lead planning, training, supervision of Graduate Assistants and student employees.
Manage asset and inventory, and analyze software and system improvements.
Require knowledge of network topologies, file server administration, and diagnostic techniques.
Must have bachelor’s degree or equivalent with preferred computer-related field background.
Three years of relevant user support and supervisory experience in higher education required.
Salary is $58,676 annually with exempt, full-time regular appointment.
Applicants must be authorized to work full-time in the U.S. without visa sponsorship.