Senior Centralized User Support Specialist

🇺🇸 Springfield, MO 🕑 Full-Time 💰 $59K 💻 Information Technology 🗓️ January 16th, 2026

Edtech.com's Summary

Missouri State University is hiring a Senior Centralized User Support Specialist. This role supports the Client Services or Help Desk teams by delivering high-quality technology support to students, faculty, and staff, managing IT projects, supervising team members, and maintaining system and asset management.

Highlights

Supports Client Services or Help Desk teams providing deskside and remote support via phone, email, chat, or in person.
Leads IT service delivery efforts, including server maintenance, asset management, system testing, and software evaluation.
Supervises Graduate Assistants and student employees; provides leadership and training to staff.
Requires experience in help desk or customer support environments and supervising IT staff.
Must have project management skills and proficiency in network topologies, server administration, and diagnostic techniques.
Requires a bachelor's degree or equivalent combination of education and experience, preferably in a computer-related field.
Experience in higher education IT support is mandatory.
Annual salary is $58,676, paid as part of a full-time exempt position.
Must be authorized to work full-time in the United States; no visa sponsorship available.
Job duties may require physical activities including lifting and cable management, and working occasional evenings, nights, or weekends.