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Missouri State University

Senior Centralized User Support Specialist

🇺🇸 Springfield, MO 🕑 Full-Time 💰 $59K 💻 Information Technology 🗓️ January 16th, 2026

Edtech.com's Summary

Missouri State University is hiring a Senior Centralized User Support Specialist. This role supports the Client Services or Help Desk teams by delivering high-quality technology support to students, faculty, and staff, managing IT projects, supervising team members, and maintaining system and asset management.

Highlights
  • Supports Client Services or Help Desk teams providing deskside and remote support via phone, email, chat, or in person.
  • Leads IT service delivery efforts, including server maintenance, asset management, system testing, and software evaluation.
  • Supervises Graduate Assistants and student employees; provides leadership and training to staff.
  • Requires experience in help desk or customer support environments and supervising IT staff.
  • Must have project management skills and proficiency in network topologies, server administration, and diagnostic techniques.
  • Requires a bachelor's degree or equivalent combination of education and experience, preferably in a computer-related field.
  • Experience in higher education IT support is mandatory.
  • Annual salary is $58,676, paid as part of a full-time exempt position.
  • Must be authorized to work full-time in the United States; no visa sponsorship available.
  • Job duties may require physical activities including lifting and cable management, and working occasional evenings, nights, or weekends.