Rutgers University
Senior Client Services Analyst
Edtech.com's Summary
- Provide advanced technical support to deskside technicians and end-users, ensuring minimal downtime.
- Troubleshoot and resolve desk-side computing issues aligned with organizational IT standards.
- Use Service Now call logging system to track and manage service requests and incidents.
- Maintain proficiency in Microsoft Windows, Mac OS, Microsoft Office Suite, Active Directory, Kace, Cisco Secure, and Papercut.
- Ensure compliance with network infrastructure policies and OIT device management standards.
- Possess a Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field with minimum five years of deskside support experience, or equivalent education and training.
- Demonstrate strong practical, analytical, interpersonal, and communication skills with the ability to multitask and work independently.
- Salary range from $88,681 to $127,237, dependent on qualifications and experience.
- Position is full-time, exempt, and classified under grade 30S within Rutgers’ Office of Information Technology.
- Support Rutgers Biomedical and Health Sciences (RBHS) with potential eligibility for hybrid work arrangement.
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