Senior Customer Success Manager

🇺🇸 Hybrid - Dallas, TX 🕑 Full-Time 💰 $70K - $103K 💻 Customer Success 🗓️ May 9th, 2026

Edtech.com's Summary

PowerSchool Group LLC is hiring a Senior Customer Success Manager. The role involves partnering with customers and internal teams to define success and deliver value through orchestrating cross-functional efforts, managing adoption, forecasting customer health, and driving renewals and growth within K-12 educational technology environments.

Highlights

Partner with customers and Account Teams to define desired outcomes, success criteria, and value metrics aligned with district goals.
Orchestrate cross-functional teams including Support, Professional Services, Product, and Sales to resolve issues and drive adoption.
Lead adoption programs tailored to customer maturity and proactively identify adoption gaps and risks.
Co-lead Executive Business Reviews focused on usage insights, customer health, and risk management.
Drive renewal readiness and collaborate with Sales to support retention and expansion opportunities.
Maintain CRM and Customer Success Platform hygiene, lead risk/account reviews to improve relationship health.
Strong knowledge of Customer Success principles in SaaS environments, experience with CRM platforms like Salesforce.
Minimum bachelor's degree or equivalent experience, with 5+ years in Customer Success, Account Management, or related roles.
Excellent executive communication, analytical, planning, and organizational skills.
Compensation range estimated between $69,700 and $103,200 USD with comprehensive insurance, 401(k), parental leave, and other benefits.

Senior Customer Success Manager Full Description

Compensation & Benefits

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $69,700 - $103,200 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.

Original Job Description

Compensation & Benefits

PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage