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PowerSchool
Senior Customer Success Manager
Edtech.com's Summary
PowerSchool Group LLC is hiring a Senior Customer Success Manager. The role involves managing customer relationships, overseeing account portfolios to ensure retention and renewals, accelerating contract renewals, and collaborating with internal teams to maintain customer satisfaction and forecast outcomes.
Highlights
- Own overall customer relationships and manage a portfolio of accounts.
- Project manage accounts to drive long-term success, retention, and renewals.
- Accelerate contract renewal process and ensure customer satisfaction.
- Lead forecasting and monitor customer health with internal stakeholders.
- Handle customer support requests involving hardware, software, and related technologies.
- Build trusted advisor relationships to promote product adoption and best practices.
- Collaborate with sales teams to support growth and increased customer footprint.
- Proficient in Microsoft Office, Salesforce, CRM, and Gainsight.
- Minimum of a Bachelor's degree or equivalent experience, with 3-5 years in renewals, account management, customer success, or software sales.
- Estimated base salary range: $69,700 - $103,200 USD, with comprehensive benefits including insurance, 401(k), paid time off, and wellness programs.
Senior Customer Success Manager Full Description
Compensation & Benefits
PowerSchool offers the following benefits:
- Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
- Flexible Spending Accounts and Health Savings Accounts
- Short-Term Disability and Long-Term Disability
- Comprehensive 401(k) plan
- Generous Parental Leave
- Unrestricted paid time off (known as Discretionary Time Off - DTO)
- Wellness Program, including ClassPass & Employee Assistance Program
- Tuition Reimbursement
- Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
A reasonable estimate of the base compensation range for this position is $69,700 - $103,200 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/range parameters.
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