Edtech.com's Summary

Mighty Networks is hiring a Senior Customer Success Manager. This role involves partnering with high-profile Hosts to drive success through strategic guidance, proactive engagement, and comprehensive relationship management, covering onboarding, adoption, expansion, and renewal activities.

Highlights

Manage a portfolio of Mighty Pro Hosts from onboarding through renewal and beyond.
Develop tailored success plans tracking engagement, growth, and ROI.
Provide strategic insights anticipating key lifecycle moments and product changes.
Mentor other Customer Success Managers and lead by example to raise team performance.
Collaborate with Leadership, Product, Marketing, and Sales to improve customer experience and growth.
Use platforms like HubSpot, Notion, Monday.com, Slack, and analytics dashboards.
Require 5–8+ years in Customer Success, Account Management, or Consulting within SaaS.
Strong executive communication skills with C-suite engagement experience.
Salary range: $100,000 to $130,000 annually.
Work in a dynamic, remote-first environment with comprehensive benefits and professional growth opportunities.

Senior Customer Success Manager Full Description

About Us

As a Customer Success Manager, you will play a key role in ensuring our Mighty Pro Hosts achieve outstanding success. You will act as their primary partner, helping them unlock their community’s potential and exceed their goals through proactive engagement, strategic guidance, and ongoing relationship management. The ideal candidate is results-driven, strategic, and committed to ensuring our Hosts see measurable success.

The Opportunity

At Mighty Networks, we believe communities are the next generation of digital business. As a Senior Customer Success Manager on the Mighty Pro team, you will work with our most high-profile and high-impact Hosts—visionary creators, entrepreneurs, and brands building transformative communities and courses.

You will serve as a strategic advisor and success partner, owning outcomes across onboarding, adoption, expansion, and renewal. You’ll play a critical role in shaping what excellence looks like in Customer Success—not just for your customers, but across the team. You’ll lead by example, mentor peers, and influence how we scale success across a growing portfolio.

This is a unique opportunity to join a mission-driven company and help us define how the world builds community-driven businesses.

Your Key Responsibilities

Serve as the primary strategic partner for a portfolio of Mighty Pro Hosts—owning the customer relationship from onboarding through renewal and beyond.
Partner with the CSM Build detailed success plans tailored to each Host’s unique goals, tracking milestones, member engagement, business growth, and ROI.
Anticipate key lifecycle moments—seasonal shifts, content launches, product changes—and guide Hosts proactively with strategic insights and solutions.
Consistently model the highest standards of CSM performance, including expert product knowledge, strategic thinking, executive communication, and accountability to outcomes.
Act as a champion of consistency—documenting and applying repeatable best practices across your portfolio, and sharing learnings to raise the bar for the whole team.
Regularly contribute to improving internal processes, tools, and documentation that enhance the team’s impact and scalability.
Deeply understand Mighty Pro’s product and service offerings and guide Hosts to adopt features that drive engagement, retention, and business success.
Identify opportunities to expand services or increase value, and deliver custom quotes aligned to evolving goals and community strategies.
Own the renewal process end-to-end, making it a natural next step in a long-term partnership by clearly articulating delivered value and future opportunities.
Act as a mentor to other Customer Success Managers, offering guidance, feedback, and support in both informal and formal settings.
Lead by example in team meetings, cross-functional syncs, and customer escalations—demonstrating sound judgment, positive energy, and high standards.
Collaborate closely with Leadership, Product, Marketing, and Sales to represent customer voice, co-create solutions, and influence strategic decisions that improve the customer experience and accelerate growth.
Identify inefficiencies, pain points, and gaps in the customer journey and actively drive improvements to our playbooks, tools, and workflows.
Test and scale new approaches to Customer Success, helping evolve our operational model as the team grows.
Partner with CS leadership to standardize success metrics, feedback loops, and templates that ensure all Hosts receive consistent, world-class service.

Qualifications

5–8+ years of experience in Customer Success, Account Management, or Consulting within SaaS, preferably in a high-growth or community-powered environment.
A demonstrated ability to own strategic relationships with founders, creators, and brand leaders—guiding them to outcomes through insight, empathy, and accountability.
Strong operational and organizational acumen—you can balance multiple customers and priorities, while still diving deep and keeping sight of long-term outcomes.
Exceptional executive communication skills—both internally and externally—and comfort engaging C-suite stakeholders with confidence and clarity.
Experience mentoring or coaching peers, and a desire to grow others by sharing your systems, standards, and insights.
A track record of driving measurable results—such as increased product adoption, engagement, customer retention, and account expansion.
Familiarity with CS platforms and productivity tools like HubSpot, Notion, Monday.com, Slack, and analytics dashboards.
A deep curiosity about digital businesses and a passion for helping communities flourish.

What We Offer

A dynamic, remote-first work culture that values creativity, autonomy, and bold thinking.
Comprehensive benefits, including health, vision, dental, and generous paid time off.
Clear opportunities for professional growth, including leadership pathways and skill development support.
The chance to shape the future of how communities, creators, and brands thrive online—with the team that’s building what’s next.

Join us in shaping the future of community-driven digital businesses with Mighty Pro!

Salary range: $100-130k

Original Job Description

About Us

The Opportunity

This is a unique opportunity to join a mission-driven company and help us define how the world builds community-driven businesses.

Your Key Responsibilities

Serve as the primary strategic partner for a portfolio of Mighty Pro Hosts—owning the customer relationship from onboarding through renewal and beyond.
Partner with the CSM Build detailed success plans tailored to each Host’s unique goals, tracking milestones, member engagement, business growth, and ROI.
Anticipate key lifecycle moments—seasonal shifts, content launches, product changes—and guide Hosts proactively with strategic insights and solutions.
Consistently model the highest standards of CSM performance, including expert product knowledge, strategic thinking, executive communication, and accountability to outcomes.
Act as a champion of consistency—documenting and applying repeatable best practices across your portfolio, and sharing learnings to raise the bar for the whole team.
Regularly contribute to improving internal processes, tools, and documentation that enhance the team’s impact and scalability.
Deeply understand Mighty Pro’s product and service offerings and guide Hosts to adopt features that drive engagement, retention, and business success.
Identify opportunities to expand services or increase value, and deliver custom quotes aligned to evolving goals and community strategies.
Own the renewal process end-to-end, making it a natural next step in a long-term partnership by clearly articulating delivered value and future opportunities.
Act as a mentor to other Customer Success Managers, offering guidance, feedback, and support in both informal and formal settings.
Lead by example in team meetings, cross-functional syncs, and customer escalations—demonstrating sound judgment, positive energy, and high standards.
Collaborate closely with Leadership, Product, Marketing, and Sales to represent customer voice, co-create solutions, and influence strategic decisions that improve the customer experience and accelerate growth.
Identify inefficiencies, pain points, and gaps in the customer journey and actively drive improvements to our playbooks, tools, and workflows.
Test and scale new approaches to Customer Success, helping evolve our operational model as the team grows.
Partner with CS leadership to standardize success metrics, feedback loops, and templates that ensure all Hosts receive consistent, world-class service.

Qualifications

5–8+ years of experience in Customer Success, Account Management, or Consulting within SaaS, preferably in a high-growth or community-powered environment.
A demonstrated ability to own strategic relationships with founders, creators, and brand leaders—guiding them to outcomes through insight, empathy, and accountability.
Strong operational and organizational acumen—you can balance multiple customers and priorities, while still diving deep and keeping sight of long-term outcomes.
Exceptional executive communication skills—both internally and externally—and comfort engaging C-suite stakeholders with confidence and clarity.
Experience mentoring or coaching peers, and a desire to grow others by sharing your systems, standards, and insights.
A track record of driving measurable results—such as increased product adoption, engagement, customer retention, and account expansion.
Familiarity with CS platforms and productivity tools like HubSpot, Notion, Monday.com, Slack, and analytics dashboards.
A deep curiosity about digital businesses and a passion for helping communities flourish.

What We Offer

A dynamic, remote-first work culture that values creativity, autonomy, and bold thinking.
Comprehensive benefits, including health, vision, dental, and generous paid time off.
Clear opportunities for professional growth, including leadership pathways and skill development support.
The chance to shape the future of how communities, creators, and brands thrive online—with the team that’s building what’s next.

Join us in shaping the future of community-driven digital businesses with Mighty Pro!

Salary range: $100-130k

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Senior Customer Success Manager

Edtech.com's Summary

Senior Customer Success Manager Full Description

About Us

The Opportunity

Your Key Responsibilities

Qualifications

What We Offer

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