Cornerstone OnDemand
Senior Data Analyst
🇺🇸
Remote - US
🕑
Full-Time
💰
$89K - $143K
💻
Data Science
🗓️
April 28th, 2026
CRM
Python
SaaS
Edtech.com's Summary
Cornerstone is hiring a Senior Data Analyst, Customer Retention & Expansion to enhance predictive insights that improve revenue durability and post-sale execution. The role involves leading retention, churn, renewal, and expansion analytics while partnering with cross-functional teams to translate data into strategic, actionable insights.
Highlights
- Own analytical frameworks for retention, churn, renewals, and expansion across various segments and GTM motions.
- Develop predictive and diagnostic analytics using SQL, Snowflake, and Python to support operational workflows and forecasting.
- Leverage Snowflake and in-database analytics to create scalable and repeatable analytical solutions.
- Design and maintain data marts and ensure data quality and consistency for retention and expansion analytics.
- Create executive-ready narratives for forecast reviews, QBRs, and renewal deep dives to influence leadership decisions.
- Required skills include strong SQL, experience with BI tools (Tableau preferred), familiarity with Python, and statistical techniques for predictive analysis.
- 3-5 years of relevant experience in Revenue Operations, GTM Analytics, or Customer Analytics within a B2B SaaS or subscription business.
- Collaborate with Customer Success, Sales, Finance, and GTM leadership globally to align on post-sale performance metrics.
- Salary range from $89,200 to $142,700, with additional bonuses and comprehensive benefits.
- Focuses on improving retention, churn mitigation, renewal execution, and expansion outcomes in a centralized Revenue Operations Analytics COE.
Senior Data Analyst Full Description
Senior Data Analyst
Remote, United States
We're looking for a
Senior Data Analyst
This role is Remote, United States
Senior Data Analyst, Customer Retention & Expansion (Advanced Analytics)
Revenue Operations – Global Analytics COE
Overview
Scale GTM excellence with deeper, predictive insights that improve revenue durability, forecast confidence, and post-sale execution.
The Senior Analyst, Customer Retention & Expansion sits within Cornerstone’s centralized Revenue Operations Analytics COE and plays a critical role in improving gross and net retention, churn mitigation, renewal execution, and expansion outcomes across the post-sale lifecycle. This role partners globally with Customer Success, Sales, Finance, and GTM leadership to translate retention and expansion data into actionable insights, trusted analytics, and operationalized predictive signals that inform strategy and in-quarter execution.
This is a hands-on, high-impact individual contributor role for an analytically rigorous operator who thrives at the intersection of data, GTM strategy, and decision-making.
In this role you will…
1. Churn & Expansion Analytics
- Own analytical frameworks for gross and net retention, churn, renewals, and expansion across regions, segments, and GTM motions (Enterprise, Mid-Market, SMB; New Logo vs. Expansion).
• Build cohort-based and lifecycle analyses to isolate structural drivers of retention performance versus timing, mix, and coverage effects.
• Partner with Customer Success, Sales, and Finance to align bookings, renewals, and expansion analytics into a single, trusted view of post-sale performance.
2. Predictive & Diagnostic Analytics (Operationalized)
- Develop and apply predictive and diagnostic analytics (e.g., churn risk, renewal prioritization, expansion propensity) using SQL, Snowflake, and Python.
• Operationalize predictive outputs into repeatable workflows such as renewal focus lists, risk segmentation, and forecast support materials.
• Partner with Data Governance and Business Intelligence, where applicable, to support the movement of advanced analytics into production reporting or operational processes.
• Apply scenario modeling to support forecast reviews, renewal deep dives, and in-quarter risk management.
3. Snowflake & In-Database Analytics
- Leverage Snowflake and in-database analytics capabilities (including Snowflake Cortex where appropriate) to create scalable, repeatable scoring and insight outputs.
• Build curated feature sets and analytical views that enable consistent use of retention and expansion signals across dashboards and analyses.
4. Data Marts & Domain Data Quality
- Design and build domain-specific data marts in Snowflake to support retention, renewal, and expansion analytics.
• Own metric definitions, analytical logic, and data quality for the retention and expansion analytics domain, ensuring consistency and trust across leadership reporting.
• Proactively identify data issues, investigate root causes, and partner with Systems, BI, and Finance teams to resolve discrepancies.
5. Executive Storytelling & Operating Cadence
- Translate complex analyses into clear, executive-ready narratives for forecast reviews, QBRs, and renewal deep dives.
• Proactively surface emerging risks, trends, and opportunities before they appear in lagging results.
• Contribute insights and analysis that inform recurring operating cadences led by RevOps and GTM leadership.
You’ve got what it takes if you’ve got…
- 3–5 years of experience in Revenue Operations, GTM Analytics, Customer Analytics, or a related BI/Analytics role within a B2B SaaS or subscription business.
• Demonstrated experience analyzing retention, churn, renewals, and expansion metrics.
• Strong SQL skills and experience with cohorting, lifecycle analysis, and time-based modeling.
• Experience building and maintaining dashboards in BI tools (Tableau preferred) and working directly with CRM and financial data.
• Familiarity with Python and statistical techniques for predictive or diagnostic analysis (e.g., regression, propensity analysis) preferred.
• Strong business acumen, curiosity, and the ability to connect data to decisions through clear, concise communication.
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 89200 - 142700 USD.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.
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