Edtech.com's Summary

Pluralsight is hiring a Senior Digital Customer Experience Manager to build and run its digital customer experience strategy from start to finish, giving customers in every segment and region a low-touch path to more value without 1:1 coverage. The role designs, launches, and improves digital journeys across the customer lifecycle and ships the work directly. The manager also analyzes usage data for retention, churn, and expansion signals and weaves customer education content into those journeys.

Highlights

Build, launch, and continuously improve digital journeys across the customer lifecycle for all segments and regions.
Turn business needs into trigger logic and communication journeys, then build and ship them directly.
Create the metrics and testing frameworks that show how well digital programs perform.
Analyze customer behavior and usage data to spot retention, churn risk, and expansion patterns.
Weave Customer Education content such as courses and webinars into journeys to boost discovery and engagement.
Partner with Marketing, Customer Success, RevOps, Support, and Product, and share results with business leaders.
Bring a bachelor's degree and 8+ years leading large cross-functional initiatives as an individual contributor.
Show 3+ years with CRM platforms, GTM data, and SaaS renewal cycles, ideally with Gainsight, Salesforce, or Pendo.
Work remotely, with on-site Tuesday through Thursday expected within 45 miles of the Westlake/Dallas, TX office.
Offer a base salary of $133,000 - $175,000, bonus eligibility, comprehensive medical coverage, unlimited PTO, and wellness reimbursement.

Senior Digital Customer Experience Manager Full Description

Pluralsight helps the world's tech workforce build the skills that drive innovation, and Customer Success is where that mission meets our customers every day. We're looking for a senior individual contributor to build and run our digital customer experience strategy from start to finish. You'll design the low-touch experience for customers across every segment and region, helping them get more value, stay longer, and grow with us, without needing 1:1 coverage. This is not a people-management role. You'll shape the strategy and ship the work yourself, partnering closely with Customer Success leadership and teams across the business. If you like turning data into action, learning as you go, and seeing your work move real metrics, you'll fit right in.

What you'll do

Build, launch, and continuously improve digital journeys across the customer lifecycle, for all segments and regions
Turn evolving business needs into trigger logic and communication journeys, then build and ship them yourself
Create and maintain the metrics and testing frameworks that show how well our digital programs work
Analyze customer behavior and usage data to spot patterns that point to retention, churn risk, and expansion, then use what you find to create or refine journeys
Weave Customer Education content, such as courses and webinars, into journeys at the right moments to boost discovery and engagement
Partner with Marketing, Customer Success, RevOps, Support, Product, and other teams, and share insights and results with leaders across the business

What you'll bring

Strong communication skills and the ability to explain complex issues to different audiences
The ability to turn raw usage and behavior data into clear journey logic, and to tell the story behind the data
Self-directed execution: you can take an idea from strategy to shipped work without handing it off
Comfort with ambiguity and shifting priorities, and decision-making that balances data with an understanding of the customer
Preferred qualifications: Hands-on experience with Gainsight, familiarity with Salesforce and/or Pendo, and/or an MBA

Requirements

Bachelor's degree
8+ years building and delivering large, cross-functional initiatives as an individual contributor (separate from a people-management capacity)
3+ years of hands-on experience with CRM platforms and GTM/sales operations data
Demonstrated experience designing and personally implementing customer journeys or programs spanning SMB through enterprise
Hands-on experience using data/analytics tools to analyze customer behavior data
Experience working within a SaaS sales and renewal cycle
This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays.

Why you'll love working here

We work in a blended environment that supports collaboration, flexibility, and connection across teams.
We are mission-driven, shaping the future of tech upskilling and delivering impact that matters.
We foster a culture of inclusion and belonging, where everyone can contribute and thrive.
We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.
Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.

The annual US base salary range for this role is $133,000 - $175,000 USD. Actual compensation will depend on location, skills, experience, and other factors. Additional benefits and bonuses may apply.

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Senior Digital Customer Experience Manager

Edtech.com's Summary

Senior Digital Customer Experience Manager Full Description

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