Edtech.com's Summary

Cornerstone is hiring a Senior Director, Product Operations to lead operational capabilities supporting scalable and compliant product operations across commercial and regulated environments. The role involves ownership of Demo & Sandbox Environment Operations, Escalation Management, and AI Operations Governance to ensure reliability, resolution effectiveness, and governance maturity.

Highlights

Owns global strategy and governance for enterprise demo and sandbox environments ensuring availability and compliance.
Leads centralized escalation management process to drive accountability and rapid resolution with executive reporting.
Establishes governance frameworks and operational standards for AI initiatives across multiple organizations.
Collaborates with Product, Engineering, Customer Success, Services, Sales, Compliance, and Security teams.
Requires 10+ years in Product Operations or related SaaS leadership and 5+ years managing strategic cross-functional initiatives.
Demands strong executive communication, stakeholder management, and governance experience.
Compensation ranges from $203,100 to $325,000 plus potential bonuses and benefits.
Reports to the VP of Product Operations.
Promotes accountability, transparency, and continuous improvement in operations.
Supports over 7,000 organizations and 100 million users worldwide through Cornerstone Galaxy workforce platform.

Senior Director, Product Operations Full Description

Senior Director, Product Operations

Dublin, CA, United States

We're looking for a

Senior Director, Product Operations

This role is Hybrid, Dublin Office

The Senior Director, Product Operations – Global Operations (Commercial & Regulated) is responsible for leading the operational capabilities that enable scalable, reliable, and compliant product operations across commercial and regulated customer environments.
Reporting to the VP of Product Operations, this leader provides centralized ownership of three critical cross-functional capabilities: Demo & Sandbox Environment Operations, Escalation Management, and AI Operations Governance.

Success will be measured through operational reliability, escalation resolution effectiveness, governance maturity, and executive visibility.

In this role you will…
Demo & Sandbox Environment Operations

Own the global strategy, governance, and operational model for enterprise demo and sandbox environments.
Establish standards, policies, and service levels that ensure availability, reliability, security, and compliance.
Partner across Product, Engineering, Customer Success, and Services to support demonstrations, implementations, training, and testing.

Escalation Management

Serve as executive owner of the strategic customer escalation process.
Establish a centralized escalation management framework that drives accountability and rapid resolution.
Provide executive reporting, root-cause analysis, and corrective action governance.

AI Operations Governance

Establish governance frameworks for operational AI initiatives spanning multiple organizations.
Define operational standards, controls, measurement strategies, and accountability models.
Facilitate executive governance reviews and compliance oversight.

Leadership Responsibilities

Drive accountability, transparency, and continuous improvement.
Develop strong partnerships across Product, Engineering, Customer Success, Services, Sales, Compliance, and Security.

You have what it takes if you have…

10+ years of Product Operations, Program Management, Customer Operations, or related SaaS leadership experience.
5+ years of leadership experience managing strategic cross-functional initiatives.
Strong executive communication, stakeholder management, and governance experience.

#LI-hybrid

Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 203100 - 325000 USD.
Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected] or +1 855 454 8433.

Read the EEO is the Law poster here, and the supplementary poster here
Read the Read the Pay Transparency Nondiscrimination Provision poster here

Original Job Description

Senior Director, Product Operations

Dublin, CA, United States

We're looking for a

Senior Director, Product Operations

Own the global strategy, governance, and operational model for enterprise demo and sandbox environments.
Establish standards, policies, and service levels that ensure availability, reliability, security, and compliance.
Partner across Product, Engineering, Customer Success, and Services to support demonstrations, implementations, training, and testing.

Escalation Management

Serve as executive owner of the strategic customer escalation process.
Establish a centralized escalation management framework that drives accountability and rapid resolution.
Provide executive reporting, root-cause analysis, and corrective action governance.

AI Operations Governance

Establish governance frameworks for operational AI initiatives spanning multiple organizations.
Define operational standards, controls, measurement strategies, and accountability models.
Facilitate executive governance reviews and compliance oversight.

Leadership Responsibilities

Drive accountability, transparency, and continuous improvement.
Develop strong partnerships across Product, Engineering, Customer Success, Services, Sales, Compliance, and Security.

You have what it takes if you have…

10+ years of Product Operations, Program Management, Customer Operations, or related SaaS leadership experience.
5+ years of leadership experience managing strategic cross-functional initiatives.
Strong executive communication, stakeholder management, and governance experience.

#LI-hybrid

Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 203100 - 325000 USD.
Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.

Read the EEO is the Law poster here, and the supplementary poster here
Read the Read the Pay Transparency Nondiscrimination Provision poster here

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