Edtech.com's Summary

KIPP is hiring a Senior Director, Project Management and Office Operations. This role leads complex operational initiatives related to workplace operations, knowledge management, and culture to support the Shared Services Team. The director also plays a key role in organization-wide project management, driving collaboration and operational excellence.

Highlights

Lead and design operational infrastructure for workplace environment, facilities, and vendor management.
Develop and sustain knowledge management systems to ensure continuity and reduce reliance on informal knowledge.
Foster a workplace culture that supports connection, accountability, and shared purpose across the Shared Services Team.
Manage and coach the Office Coordinator and coordinate a cross-functional culture committee of over 9 members.
Requires 10+ years of project management experience with formal certifications preferred (e.g., PMP, Agile, Lean Six Sigma).
Experience in workplace or office operations including facilities and vendor management is required.
Strong skills in relationship-building, communication, and use of tools such as Asana, PowerPoint, and Canva.
Bachelor’s degree is required.
Compensation ranges from $132,870 to $165,830 with a comprehensive benefits package including medical, retirement, parental leave, and professional development.
Role reports to the Chief of Staff and requires a hybrid schedule with travel to KIPP NYC campuses.

Senior Director, Project Management and Office Operations Full Description

Company Description

About KIPP NYC:
Founded in 1995, KIPP NYC Public Schools is a non-profit network of 18 free, public charter schools located in the Bronx, Brooklyn, and Manhattan. We partner with families and communities to create joyful, academically excellent schools where every child grows up free to create the future they want for themselves and their communities.

From our first middle school, KIPP Academy in the Bronx, to today’s network of eight elementary schools, nine middle schools, and one high school, KIPP NYC provides students with engaging academics, arts, athletics, and social–emotional learning that prepare them for college, career, and beyond.

Our commitment doesn’t end at graduation. Through KIPP Forward, we continue to support our alumni as they navigate college, career, and life, helping them define success on their own terms and pursue the paths that align with their goals and sense of purpose.

Together, we serve more than 9,400 students, support 4,700 alumni, and employ over 1,100 dedicated team members who bring passion, expertise, and commitment to our mission every day.

About the Executive Office

Led by the Chief of Staff, KIPP NYC's Executive Office is a newly established function that is designed to scale leadership bandwidth and ensure seamless cross-functional alignment. Members of the Executive Office team operate both as project managers, stewarding distinct portfolios of evergreen work, while remaining ready to step into cross-functional initiatives where project management rigor and leadership capacity are needed.

KIPP NYC is seeking three dynamic leaders to support this work:

Sr. Director, Project Management & Office Operations
Sr. Director, Project Management & Strategy Operations
Director, Special Projects & Internal Communications

If you are a skilled operator who thinks at the enterprise level, and is energized by both the planning and the execution of great work, this team may be for you!

Job Description

Position Overview

KIPP NYC has a bold organizational vision that requires disciplined project management, strong operational leadership, and the ability to create clarity, alignment, and momentum across competing priorities. Reporting to the Chief of Staff, the Senior Director, Project Management and Office Operations (PMOO) plays a dual role in support of these objectives: leading a critical body of evergreen work (60%) and operating as part of an organization-wide project management office function (40%).

Evergreen work: The PMOO is responsible for designing and stewarding complex operational initiatives related to workplace operations, knowledge management, and culture. This leader builds the systems and practices that reduce friction and support the day-to-day effectiveness of the Shared Services Team (SST) office. Success in this role requires someone who can bring structure to ambiguity, think systemically about how organizations function, and confidently manage multiple complex workstreams.

The PMOO manages one direct report, the Office Coordinator. This is a full-time position with a hybrid schedule, requiring a minimum of three in-person days per week based out of our KIPP NYC Midtown Manhattan office. The role may also include travel to KIPP NYC campuses across the Bronx, Brooklyn, and Manhattan. The cadence and frequency of school visits will be determined by your leadership team.

Duties and Responsibilities:

Operational Infrastructure & Workplace Environment

The SST office serves as both an operational hub and a central convening space for KIPP NYC. The PMOO is responsible for ensuring that the environment functions as a highly effective workplace for staff, and as a welcoming space for meetings and larger convenings. Specifically,

Set and drive a long-term vision for the SST office environment that raises the standard for how the space supports collaboration and organizational effectiveness.
Design and implement effective space planning, facilities coordination, vendor management, inventory, and workplace logistics systems and practices.
Direct the planning and coordination for hosting meetings and larger convenings, ensuring the experience consistently reflects a high level of preparation and operational excellence.

Knowledge Management

As organizations grow, institutional knowledge can easily become siloed or dependent on individual people rather than sustainable systems. The PMOO will play a critical role in strengthening the operational infrastructure that allows KIPP NYC to maintain continuity during periods of growth or transition. Specifically,

Architect the standards, governance practices, and systems that determine how institutional knowledge is captured, maintained, and accessed across the network.
Build systems and practices that reduce dependency on informal or siloed knowledge and support the continuity of excellent work across the organization.

Operational Culture

Strong cultures are built intentionally through the environments and shared experiences that shape how people work together. The PMOO will play an important role in fostering a workplace culture that reflects KIPP NYC’s values while supporting accountability and a strong sense of shared purpose across the SST office. Specifically,

Design and cultivate a workplace environment and operational culture that helps people feel connected to one another and supported in doing high-quality work.
Establish and reinforce community-building practices, workplace rhythms, and shared experiences that strengthen trust, recognition, and relationships across the SST office.
Guide and coordinate staff culture efforts in partnership with the Office Coordinator and a team of 9+ cross-functional culture leaders, helping to create moments of connection and celebration.

Leadership & Team Effectiveness

As a founding member of the EO, the PMOO will play a significant role in shaping how the team collaborates and supports the organization. The PMOO must build a strong, high-functioning partnership with the Office Coordinator, creating the coaching and accountability that allow them to thrive. In addition, the PMOO directs the efforts of a 9+ person culture committee with representatives from each team across the SST. Specifically,

Create the structures and workflows that enable the Office Coordinator to operate with clarity, ownership, and increasing autonomy.
Coach and develop the Office Coordinator, providing clear direction, consistent feedback, and the support they need to perform at a high level and grow and advance.
Guiding and coordinating staff culture efforts in partnership with the Office Coordinator and a team of 9+ cross-functional culture leaders.

Qualifications

REQUISITE EXPERIENCE, SKILLS AND PERSONAL CHARACTERISTICS

The Sr. Director, Project Management and Office Operations (PMOO) must share KIPP NYC’s commitment to working in partnership with communities and families to build joyful and equitable opportunities for kids across New York City. We seek a leader who listens deeply, asks discerning questions, and understands that every challenge and opportunity has a human dimension. Above all, they bring the steadiness and judgment required to lead through complexity, partner closely with executive leadership, and cultivate a high-performance, values-driven culture.

Additionally, candidates for the position must have the following professional experience:

10+ years of progressively complex project management and organizational execution experience leading large-scale initiatives within dynamic environments.
Formal project management training or certifications such as PMP, Agile, Lean Six Sigma, are strongly preferred.
Experience leading workplace or office operations, including facilities management, vendor coordination, and the operational practices that shape how people function within shared work environments.
Strong people management and coaching skills, with the ability to develop team members while maintaining high standards for execution and accountability.

Candidates must also have the following skills and leadership capabilities:

Strong relationship-building skills and the ability to earn trust and influence across levels and departments without positional authority.
Exceptional written, presentation, and interpersonal communication skills, with the ability to tailor messaging effectively for diverse audiences and leadership levels.
Adept at leveraging workflow and presentation tools like Asana, PowerPoint, and Canva.

Finally, candidates should demonstrate the following personal characteristics:

A genuine investment in contributing to workplaces where staff feel seen, supported, and equipped to do their best work.
A healthy measure of the character traits we value: zest, grit, hope, love, social intelligence, gratitude and a sense of humor.

A Bachelor’s degree is required.

Additional Information

Compensation and Benefits:

KIPP NYC offers a salary ranging from $132,870 - $165,830. Salary ranges at KIPP NYC are standardized based on role level and role function. Individual salaries are determined through a lens of equity, accounting for years of experience relevant to the role and scope of responsibilities, and are benchmarked against others within the same salary band.

KIPP NYC offers a generous benefits package, including, but not limited to, the following:

Robust benefits that include medical, dental, and vision.
403(b) retirement plan with a 50% match after 6 months.
Generous Time-Off aligned with the school calendar
Up to 12 weeks of 100% parental leave.
Bright Horizon Back-up Child and Elder care.
Employer-paid Life Insurance and Short-term / Long-term disability.
Employee incentives include an 8-week paid Sabbatical after 10 years, annual professional development funds, and tuition reimbursement.

This description is intended to describe the type of work being performed by a person assigned to this position. It is not an exhaustive list of all duties and responsibilities required by the employee.

This is a full-time, in-person role based in New York City and will require travel to our schools. If you are not in a school-based position, the cadence and frequency of travel to schools is determined by your leadership team. If you relocate outside of a commutable distance or out of the state of NY, your employment will be subject to review, which may include separation from KIPP NYC. It is important that you notify HR if you move or have plans to relocate.

KIPP NYC LLC does not offer visa sponsorship or work authorization.

KIPP NYC LLC is committed to creating a welcoming environment that includes employees with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving students and families throughout New York City.

KIPP NYC LLC is an Equal Opportunity Employer. KIPP NYC LLC is committed to the principles of equal employment opportunity for all employees and applicants for employment.

Original Job Description