Edtech.com's Summary

PowerSchool Group LLC is hiring a Senior Education Impact Analyst. The role involves leading customer engagements, maintaining documentation, and enhancing customer satisfaction to drive adoption and retention of PowerSchool solutions in the K-12 education sector.

Highlights

Lead proactive engagement efforts with customers exceeding $175k in monthly outreach and participate in calls with Customer Success Managers and Account Managers.
Conduct structured quarterly and semi-annual Solution Impact Calls to review customer goals, adoption, retention, and provide updates on product features.
Perform monthly audits on user adoption and engagement metrics.
Analyze support cases and identify at-risk accounts to develop actionable retention plans.
Organize one-to-many engagements such as webinars and trainings for Analytics and Insights and Connected Intelligence use cases.
Coordinate semi-annual Executive Sponsor Business Reviews alongside Customer Success Managers.
Requires Bachelor's degree (Master's preferred) and minimum 7 years of relevant experience in school system administration, assessment, IT, or business operations.
Extensive knowledge of PowerSchool solutions, proficiency with Microsoft Office, Salesforce/FinancialForce, and web conferencing tools.
Compensation range estimated between $77,300 - $99,400 USD with comprehensive benefits including insurance, 401(k), parental leave, and flexible time off.
Strong communication, presentation, organizational skills, and the ability to manage multiple tasks and clients independently.

Senior Education Impact Analyst Full Description

Overview:

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you’re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

Our Customer Experience (CX) team is on the frontline of engagement with our valued customers. The team is responsible for customer satisfaction, retention, and innovation to ensure a more personalized approach to our users' needs.

Responsibilities:

A&I/CI Education Impact Consultant: Responsible for leading customer engagements, maintaining documentation, and improving customer satisfaction. The EIC is accountable for building/maintaining customer relationships and driving towards successful adoption and retention.

Your day-to-day job will consist of:

Monthly Outreach Customers above 175k:

This could mean joining CSM or Account Manager calls.
The focus is on determining sentiment and ensuring proactive engagement.

Solution Impact Calls:

Quarterly – Customers above 100k

Semi-annual – Customer below 100k to threshold *BoB only

Schedule and conduct a structured meeting to review customer goals, progress, and any challenges.
This focus is on adoption and retention.
Provide updates on new features, enhancements, and relevant product roadmaps.
Exception: If customer is actively engaged with Product Line Sponsor, CSM and EIC can trust but verify the information, this can be documented in the timeline for the district and replace the quarterly touchbase.

Monthly User Audits:

Review user adoption and engagement metrics.

Review of Support Cases and At-Risk Accounts:

Analyze all active and recently closed support cases to ensure resolution satisfaction.
Identify at-risk users or accounts and create actionable plans to address them.
Flag accounts with repeated or unresolved issues for priority follow-up.

One-to-Many Engagements:

Personally invite customers to webinars, workshops, or group training sessions tailored to Analytics and Insights and Connected Intelligence use cases.

Executive Sponsor Business Review:

Education Impact Consultant should coordinate semi-annual Executive Sponsor Business Reviews.
This can be combined with CSM EBR by ensuring appropriate stakeholders are included.

Qualifications:
Minimum Qualifications

Bachelor's Degree. Master's Degree preferred
Minimum 7 years’ experience including school system experience in the areas of administration, student assessment, information technology, and finance or business operations
Extensive knowledge of PowerSchool Solutions and how used in K-12 Education.
Proficient in Microsoft Office and Salesforce/FinancialForce.
Understanding of management related tasks in Salesforce/FinancialForce and business impact of decisions
Knowledge of various web meeting/conferencing software tools
High-level performance with attention to detail, time management, and organizational skills.
Ability to learn quickly, understand and explain educational and technical information.

Preferred Qualifications

Strong training skills, including exceptional communication and presentation ability.
Work well independently and in a team environment across multiple locations.
Work autonomously and manage multiple tasks simultaneously.
Deliver outstanding customer experiences and adapt/respond to different types of clients with ease.
Excellent interpersonal and communication skills; highly motivated and flexible.
Ability to travel for client and staff training events on average 30% of the time.
Ability to develop creative solutions for client needs and company goals.
Ability to successfully handle multiple projects and tasks simultaneously, operating in a demanding work environment.
Create and deliver outstanding customer experiences and adapt/respond to different types of clients with ease

Compensation & Benefits:
PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

A reasonable estimate of the base compensation range for this position is $77,300 - $99,400 USD. This compensation range is specific to the United States and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; specific geographic location; internal equity; internal pay ranges; and market data/range parameters.

EEO Commitment:

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process, please let us know by emailing accommodations@powerschool.com.

Original Job Description

Overview:

Team Overview

Your day-to-day job will consist of:

Monthly Outreach Customers above 175k:

This could mean joining CSM or Account Manager calls.
The focus is on determining sentiment and ensuring proactive engagement.

Solution Impact Calls:

Quarterly – Customers above 100k

Semi-annual – Customer below 100k to threshold *BoB only

Schedule and conduct a structured meeting to review customer goals, progress, and any challenges.
This focus is on adoption and retention.
Provide updates on new features, enhancements, and relevant product roadmaps.
Exception: If customer is actively engaged with Product Line Sponsor, CSM and EIC can trust but verify the information, this can be documented in the timeline for the district and replace the quarterly touchbase.

Monthly User Audits:

Review user adoption and engagement metrics.

Review of Support Cases and At-Risk Accounts:

Analyze all active and recently closed support cases to ensure resolution satisfaction.
Identify at-risk users or accounts and create actionable plans to address them.
Flag accounts with repeated or unresolved issues for priority follow-up.

One-to-Many Engagements:

Personally invite customers to webinars, workshops, or group training sessions tailored to Analytics and Insights and Connected Intelligence use cases.

Executive Sponsor Business Review:

Education Impact Consultant should coordinate semi-annual Executive Sponsor Business Reviews.
This can be combined with CSM EBR by ensuring appropriate stakeholders are included.

Qualifications:
Minimum Qualifications

Bachelor's Degree. Master's Degree preferred
Minimum 7 years’ experience including school system experience in the areas of administration, student assessment, information technology, and finance or business operations
Extensive knowledge of PowerSchool Solutions and how used in K-12 Education.
Proficient in Microsoft Office and Salesforce/FinancialForce.
Understanding of management related tasks in Salesforce/FinancialForce and business impact of decisions
Knowledge of various web meeting/conferencing software tools
High-level performance with attention to detail, time management, and organizational skills.
Ability to learn quickly, understand and explain educational and technical information.

Preferred Qualifications

Strong training skills, including exceptional communication and presentation ability.
Work well independently and in a team environment across multiple locations.
Work autonomously and manage multiple tasks simultaneously.
Deliver outstanding customer experiences and adapt/respond to different types of clients with ease.
Excellent interpersonal and communication skills; highly motivated and flexible.
Ability to travel for client and staff training events on average 30% of the time.
Ability to develop creative solutions for client needs and company goals.
Ability to successfully handle multiple projects and tasks simultaneously, operating in a demanding work environment.
Create and deliver outstanding customer experiences and adapt/respond to different types of clients with ease

Compensation & Benefits:
PowerSchool offers the following benefits:

Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

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Senior Education Impact Analyst

Edtech.com's Summary

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