Senior Educational Product Designer

If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: 
 Grade: Faculty 507

Job DescriptionReporting to the respective college's director of assessment and curriculum, the educational program designer is a thought leader and advocate for new and emerging program design. The educational program designer will lead and facilitate the design of competency-based higher educational programs that emphasize students' ability to acquire and demonstrate skills, not the amount of time spent learning. The educational program designer will use curiosity, empathy, and experience with convergent experience design to anticipate and investigate impact of decisions made about program design across the entire enterprise of competency-based education. The educational program designer is a systems thinker who can guide cross-functional teams in translating complex student and business needs into programs that provide efficient and personalized learning pathways. This person will focus relentlessly on ensuring that program designs resonate with employers, learners, and policy makers, and will employ best practices and innovative practices for program design in the competency-based education context. The educational program designer will create designs that optimize: the value proposition for the learner; the resources required; student engagement; successful learning experiences; and financial sustainability. The educational program designer will connect internal and external stakeholders for information exchange, problem solving, and designing education programs to achieve impact.

 Essential Functions and ResponsibilitiesBreak down complex problems and explore ways to delight users with tools that solve their problems efficiently and effectivelyCollaborate and partner with cross-functional teams of program development, academic, operations, and other stakeholdersDesign programs that deliver on the promise of competency-based education to provide efficiency, flexibility, personalization, achievement of goals, and fit with industry expectationsDesign programs that promote social mobility and equityEnsure that program designs maximize broad access, including for underserved students, industry relevance, learning, and financial sustainabilityApply best practices in backwards program design to the context of CBE (Competency-based Education) programs Quickly discover and prototype potential options, then weigh trade-offs between choicesAnticipate, advise upon, and document the cost, scope, and implementation effort of competing program design optionsApply a systems-thinking approach to help collaborators consider all elements of program design, such as enrollment, learner engagement, curriculum, instruction, evaluation, assessment, etc.Collaborate on the identification of student personas and ensure pathways efficiently meet their needsConduct industry and outside standards research and align program designs to industry and outside standard needsSelect outcomes and design programs in meaningful waysAssess the sustainability of a program design at scale over its lifecycleRecommend tools and technologies that achieve scale while maintaining quality programmingSet success metricsThoroughly and beautifully document the resulting program design to guide development decisions that uphold the integrity of the design as well as provide a historical record for decisions that were madeEstablish model for training/education for faculty, mentors, enrollment counselors and all other stakeholders; work directly with students during the deployment of programs and courses Ensure the overall quality and effectiveness of training/education for faculty, mentors and enrollment counselorsCommunicate solutions to stakeholders in a manner that simplifies complexity and generates excitementFacilitate meetings and brainstorming sessions that are organized and productiveAdvocate for high standards of excellence in providing delightful and rewarding user experiences, and proactively support the team in achieving themProvide thought leadership for new and emerging techniques for competency-based educationKnowledge, Skill and Abilities Experience designing products or solutions that benefit end users and societyExtensive experience leading design thinking and product design sprints in person and with remote teams. Can demonstrate extensive "bag of tricks" for empathetic design and facilitation challenges.Proven track record devising and designing high-quality web and/or mobile products in collaboration with product management and engineering partnersGood listener - weighs input from multiple perspectives when forming opinions and recommendationsCollaborative and team-oriented work approachExcellent written, oral, presentation, and interpersonal skillsProficiency in technology-driven document and collaboration tools, including Microsoft Office suite, and web conferencing and cloud-based toolsCompetenciesInfluences Others and Communicates Effectively: Communicates to improve and promote teamwork, decision making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to win support with all audiences.Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. Credits others for their contributions and accomplishments. Gains buy-in, trust and support of others.Manages Ambiguity: Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide to act without the total picture. Is calm and productive, even when things are up in the air. Deals constructively with problems that do not have clear solutions or outcomes.Being Resilient: Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences.Drives for Results: Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully succeeding goals. Pushes self and helps others achieve results. Has a continuous improvement mindset.Organizational Learning: Learns quickly when facing new situations. Experiments to find new solutions. Takes on challenges of unfamiliar tasks. Extracts lessons learned from failures and mistakes. Expands knowledge base through ongoing curiosity.QualificationsMinimum Qualifications:Three or more years' experience within the fields of product, interaction, and visual design/developmentBachelor's degreeBackground in online learning and/or development of educational productsBackground in metrics-driven, evidence-based decision makingPortfolio or work samples showcasing product design prowess, creativity, and depth of thought coupled with fluency in best practices for interaction design, visual design, prototypingExperience working effectively on cross-organizational teamsPreferred Qualifications:Master's degree or Ph.D. in a relevant fieldExperience creating cross-contextual learning experiences that are born mobile, social-by-design, gamified, or non-linear with student-driven pathwaysProven record of developing and producing quality assessment and learning experiences using established development and production processes and methodologiesDemonstrated understanding of the higher education environmentDemonstrated success with change management, particularly stabilizing and structuring diffuse and ambiguous situationsWorking Conditions Travel up to 15-20% for college specific businessThis position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Position & Application DetailsFull-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. 

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [email protected].

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.