Senior Educational Technology Administrator

Senior Educational Technology Administrator

 Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

 If you would like to bookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link.  If you would like to print a copy of this position for your records, click on the Print Preview link.

Bookmark this Posting Print Preview | Apply for this Job

 Position Information 

Posting Number  | SF2569P
Position Title  | Senior Educational Technology Administrator
Position Type  | Professional/Salaried
Department  | Information Technology - Troy
Division  | Finance and Administration
Campus  | Troy Online
Work Status  | Full-Time (FT)
Temporary  | No
Location  | Troy - T01
Job Summary  | The Senior Educational Technology Administrator serves as an administrator for the University’s Canvas Learning Management System (LMS), ensuring its reliability, security, availability, and optimal performance to support teaching and learning. This position provides advanced technical support by troubleshooting and resolving complex Canvas-related issues for faculty, staff, students, and administrators while maintaining a high level of customer service in a fast-paced support environment. Manages and resolves support requests through the TeamDynamix ticketing system, responds to escalated support cases referred by Instructure Support, including Canvas chat sessions and institutional support tickets requiring administrative intervention, and performs remote troubleshooting sessions using approved remote support software. This position is responsible for creating Canvas organizations used for university communications, faculty development, student engagement, training initiatives, and other institutional purposes. The Senior Administrator also develops, updates, and maintains online student training courses designed to orient first-time Canvas users and promote successful navigation and utilization of the University’s learning management system.

The Senior Systems Administrator maintains, and supports educational technology applications that integrate with Canvas, including Turnitin Plagiarism Detection, Respondus LockDown Browser and Monitor, Respondus 4.0 Test Bank, NetTutor Online Tutoring, Microsoft Teams, Camtasia, Watermarks’ Student Learning and Licensure and other Learning Tools Interoperability (LTI) applications and third-party instructional technologies, such as- Pearson and McGraw-Hill. The position develops and maintains comprehensive technical documentation, standard operating procedures, user guides, and TeamDynamix Knowledge Base articles to support self-service resources and improve the overall user experience.

This position requires evening and weekend work to provide technical support to end users, perform system maintenance, software upgrades, and emergency troubleshooting.

Minimum Qualifications  | 1. Bachelor’s degree in a related field OR Minimum of five years of experience working within an educational technology technical support area2. Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues.3. Ability to manage multiple tasks and prioritize those tasks effectively4. Strong written and verbal communication skills, including the ability to create clear technical documentation and knowledge base articles.5. Excellent computer skills6. Ability to work with diverse individuals of various backgrounds
Preferred Qualifications  | 1. Master’s degree preferred
2. Knowledge of higher education instructional technologies, accessibility standards, and online learning environments
3. Skill in installation, trouble-shooting and maintenance of technology hardware and software systems related to learning management systems (LMS)
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties?  | No
Work Hours  | Monday-Friday, 8-5
Afternoons and weekends as needed.
List any hazardous conditions or physical demands required by this position  | NA
Does this position have supervisory responsibility?  | No
Posting Date  | 08/05/2026
Closing Date  |
Open Until Filled  | Yes
Special Instructions to Applicants  |
Quick Link  | https://www.troyuniversityjobs.com/postings/48104

Reference Letters

 Reference Letters 

Solicit References Through the System?  | No
Last Day a Reference Provider Can Submit Reference  |
Applicant Special Instructions  | Qualified applications will be made available to the department/committee for review immediately upon submission. We ask that you provide email addresses for your reference providers and please be certain that the email addresses you list are accurate. If you are selected as a candidate for consideration by the department/committee, an instructional email will be sent to your reference providers to ask that they submit a reference letter on your behalf via a link to our reference portal. Separate reference letters will be requested for each position to which you apply (if applicable), so your reference providers will be contacted separately for each application on which you list them. Reference letters will not be copied from one application to another. You can assure your reference providers that our system is secure and that all letters are confidential. If your reference providers have trouble using the reference portal, please advise them to contact [email protected].

Supplemental Questions 

Required fields are indicated with an asterisk (*).

Applicant Documents

 - Employment is contingent upon a satisfactory background check.
 - Troy University is an Equal Employment Opportunity and Affirmative Action employer.
 - Troy University participates in eVerify.