Senior eLearning Support Specialist

🇺🇸 Gainesville, Florida 🕑 Full-Time 💰 $61K 💻 Learning & Development 🗓️ August 25th, 2026

Canvas eLearning

Edtech.com's Summary

UF Information Technology (UFIT) is hiring a Senior eLearning Support Specialist. The role involves supporting faculty, staff, and students with eLearning tools such as Canvas, VoiceThread, and Qualtrics by troubleshooting issues, promoting tool usage, and developing documentation and training resources to enhance the eLearning environment at the University of Florida.

Highlights

Provide technical support and troubleshoot eLearning tools including Canvas, VoiceThread, and Qualtrics.
Serve as a point of escalation for support staff regarding technical and customer issues.
Test, evaluate, and assist with the rollout of new centrally supported eLearning tools.
Create and maintain user-facing and internal documentation, including tutorials and training materials.
Train faculty, staff, and students on learning management system usage and best practices.
Collaborate with other support units such as Instructional Design, Video Production, and Learning Analytics.
Required qualifications: Associate's degree with 4 years experience or high school diploma with 6 years relevant experience; vocational or technical training may substitute experience.
Preferred experience includes higher education, course management systems administration (especially Canvas), and technical user support in educational settings.
Salary: $61,000 per year.
Work requires on-site presence in Gainesville, Florida; no visa sponsorship available.