Handshake
Senior Enterprise Customer Success Manager
Edtech.com's Summary
- Own a book of 20-25 enterprise accounts with responsibility for retention and growth.
- Collaborate with Sales to identify and close expansion opportunities across products.
- Conduct executive business reviews linking platform usage to hiring outcomes.
- Build multi-level relationships from recruiting teams to executive sponsors.
- Leverage product and usage data to identify adoption gaps and drive user enablement.
- Provide structured customer feedback to influence product roadmap priorities.
- Requires 5+ years in Customer Success, including 2+ years managing enterprise accounts with renewal and expansion accountability.
- Strong business acumen with ability to translate data into executive-level ROI narratives.
- Proficiency in AI tools to enhance work efficiency and customer service.
- Preferred experience in recruiting or HR technology, high-growth SaaS environments, and familiarity with CS platforms like Vitally or Gainsight and Salesforce.
Senior Enterprise Customer Success Manager Full Description
About Handshake
Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.
In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
Partner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutions
Work together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC founders
Build a massive, fast-growing business with billions in revenue
About the Role
Reporting to the Senior Manager of Enterprise Customer Success, you’ll be a strategic partner and long-term point of contact for our enterprise employer partners. You’ll help them hit their hiring goals, drive adoption across their recruiting teams, and make sure they see clear value from Handshake. You’ll build strong relationships, learn each customer’s business deeply, and work proactively to maximize their return on investment. Internally, you’ll be the voice of the customer, working with teams across Handshake to advocate for customer needs and find opportunities for growth.
What You’ll Do
Own a book of 20-25 enterprise accounts, with accountability for gross retention and expansion
Partner with Sales to identify, qualify, and close expansion opportunities across products and business units
Run executive business reviews that connect platform usage to the customer’s hiring outcomes and business priorities
Build multi-threaded relationships from recruiters and Rec Ops up to TA leadership and executive sponsors
Use product and usage data to spot adoption gaps and drive enablement that changes recruiter behavior
Bring structured customer feedback to Product and advocate for roadmap priorities that matter to enterprise accounts
Desired Capabilities
5+ years in Customer Success, including 2+ years managing enterprise accounts with direct renewal and expansion accountability
A track record of retaining at-risk accounts and growing revenue within an existing book
Strong business acumen: you can translate usage data into an executive narrative about ROI and outcomes
Executive presence, with exceptional presentation and written communication skills
An analytical, data-driven approach: you synthesize complex information into clear recommendations for senior stakeholders
Strong cross-functional collaboration skills, with a bias toward ownership and follow-through
Comfort using AI tools to work faster and serve customers better
Extra Credit
Experience in recruiting, talent acquisition, or HR technology, with fluency in how TA teams operate and measure success
Experience in a high-growth SaaS company
Familiarity with CS platforms such as Vitally or Gainsight, and with Salesforce
Perks
Handshake delivers benefits that help you feel supported—and thrive at work and in life.
The below benefits are for full-time US employees.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
🍼 Family Support: Paid parental leave, fertility benefits, parental coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
📚 Growth: Learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days
🤝 Connection: Team outings & referral bonuses
Explore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.
